Reviews of OYO Hotel Groesbeck 2 stars
302 S Ellis St, Groesbeck, TX 76642, United States
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Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewAbsolutely nothing
It was horrible!
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience regarding the cleanliness, smell, and outdated condition of the room. This is not the standard we strive to uphold, and we are taking your comments seriously to ensure improvements are made. Please feel free to reach out to us at ota.escalations@oyorooms.com so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Sincerely, OYO Hotel Groesbeck
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience regarding the cleanliness, smell, and outdated condition of the room. This is not the standard we strive to uphold, and we are taking… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewThey said they would tell booking.com I could have all my money back because of mt sons mental disorder I could not stay without the cable and wifi they advertised they did have on booking.com. but indeed they did not have!! I have emails assuring the return of all my money from OYO.
Booking.com took all the money out of my bank account and I have not heard from anyone since nor has the money been returned to my account..I am on a veterans disability fixed income taking care of a son with a mental disorder..this incident has placed me in a terrible position..
Dear, Clyde! Sorry for the hassle you faced. We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!
Reviewed: 13 May 2024 · Stayed in May 2024
Verified reviewBad!!! Bad!!! Bad!!! No cable, No wifi, I had forgot something in the room in the morning . I tried getting another card to enter the room . No one at the front desk. It had a paper with a partial # for us to call incase of help. The phone that was outside the office had no servic3. Couldn't even call thru my own phone because I had to take my time to guess what the last 3 digits of the phone # it was. I had to end up leaving part of my belongings, I was already running late
Dear, Elias! It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Kacy!
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewThey have bed bugs
Dear, Megan! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Milo!
Dear, Megan! Something like this shouldn not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Mil… Show more
Reviewed: 14 October 2023 · Stayed in October 2023
Verified reviewReviewed: 18 July 2023 · Stayed in July 2023
Verified reviewNot really anything.
Found a used condom and wrapper, a wallet, dead bugs on floor, dirty sheets, used soap in the bathroom. She also squished a bug on her filled with bright red blood (bedbug?). Manager was indifferent and just said they had no other rooms available and that if we wanted our money back we'd have to contact booking.com. Mom ended up having to just wrap up in the comforter to sleep since the sheets were filthy.
Dear, Matt! Something like this should not have happened. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Milo!
Reviewed: 24 May 2023 · Stayed in May 2023
Verified reviewReviewed: 29 November 2022 · Stayed in November 2022
Verified reviewconvenient
improvement to room from last year but floors were dirty, bathroom deplorable, a shame not much hotel selection in small town. cleanliness doesn’t cost much the least even in a reduced rate facility should be clean
We are sorry for the trouble caused, Stana! Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Macky!
Reviewed: 21 November 2022 · Stayed in November 2022
Verified reviewReviewed: 23 September 2022 · Stayed in September 2022
Verified reviewNo breakfast and I loved the location
The room smelled mad. The floors were sticky. The bed was hard like a rock didn't get no rest and the shower head was coming out of the wall. The bath tub was nasty and the towels and sheets was stained.
Hey Horn, It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Mose!