Reviews of Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG 2 stars
2027 SE Loop 410, San Antonio, TX 78220, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe front desk receptionist was very polite.
The ac was not too cold
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThird stay, always clean
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location is great and the area was quiet. The property is well kept and my room was clean and the breakfast buffet was very good.
At check-in we were welcomed by amazing people(man and lady) who were friendly and kind and offered help with all our questions. But the next day the girl at the reception was cold and not helpful at all. She was rude and her name was Angelica. I asked her name with intent of this review to make her aware she needs to be friendly. I asked her for late check out since we came in from travel and checked in almost at 9. She said no because it was only for the vip guests and I was not one. I asked how can I become one and she said let me have your phone number and email. She took the information and said ok that’s it and walked away. Then I got to back to my room after 30 mins and my key was no longer active. My husband went down and she told her that I should have reactivated my card. He told her how was I to know that. Long story short-Angelica needs training in customer service.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious and clean. Breakfast was delicious and offered a variety of breakfast food. The hotel was about 15 minutes from the Riverwalk and about 30 minutes from the Caverns traveling by car. Parking is free.
The pool opens too late 10 a.m. and is closed too early 10 p.m. Hours 6:00 a.m. to 11:00 p.m. would be better.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThis was very poor services this time .
First of yall the breakfast was cold and the orange juice machine was broken the water spill out and got my feet all wet .
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGood location
Suggestion bathroom needs some kind of ventilation too damp and wet when second person takes shower
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewSuper clean.
Breakfast was bland.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewBath room has mold and needed so repair around the tub
Thanks for staying with us.
Reviewed: 26 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewWas good and had variety
The. Bathtub needed a little more cleaning
Thank you for being our guest!
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewbest breakfast wver
na
Thank you for being our guest!
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewVery clean and staff were friendly. Breakfast was fabulous!
Everything was perfect, can’t complain at all!
Thank you for being our guest!
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect. Will definitely make it my number one choice for next visit. The rooms are very spacious.
Thank you for being our guest!
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThis is the best hotel I’ve stayed at. The bed and pillows were super comfortable!! Dove soap and shampoo in the restrooms, breakfast was super good also! The location was good, rooms were super clean and staff was super nice. I would definitely stay here again when visiting San Antonio!
Thank you for being our guest!
Reviewed: 28 March 2025 · Stayed in December 2024
Verified review