Reviews of Extended Stay America Premier Suites - Phoenix - Chandler - Downtown 3 stars
2055 W Chandler Blvd, Chandler, AZ 85224, United States
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRooms were nice and clean
Dear David, We appreciate you taking the time to share your experience during your two-day stay at Extended Stay America. It’s wonderful to hear that you found the rooms clean and comfortable. Our team is dedicated to providing a welcoming environment for every guest, so your kind words are truly appreciated. We will be sure to share your feedback with our staff. We look forward to welcoming you back soon! Sincerely, Hotel Management
Dear David, We appreciate you taking the time to share your experience during your two-day stay at Extended Stay America. It’s wonderful to hear that you found the rooms clean and comfortable. Our team is dedicated to providing a welcoming… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location. Facility and room were clean
One elevator wasn't working. 4th floor hallway wasn't air-conditioned
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewLocation
Can’t think of anything
Dear Guest, We are delighted that you had a pleasant experience during your stay at Extended Stay America and that our location enhanced your visit. Thank you for choosing Extended Stay America as your preferred accommodation, and we hope to welcome you back soon. Sincerely, Hotel Management
Dear Guest, We are delighted that you had a pleasant experience during your stay at Extended Stay America and that our location enhanced your visit. Thank you for choosing Extended Stay America as your preferred accommodation, and we hope t… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI love this location I stay here when I have to go to my monthly ultrasounds. Its always been clean and comfortable.
My ID was used for another guests room. I was very confused due to the front office telling me I has already checked in. He ended up finding out that another guest was put under my reservation. It took about an hr to check in due to him having to call IT to get my information taken off the other guests reservation because I did not want to be responsible for someone else's incidentals.
Dear Marisela, Thank you for your continued trust in choosing this location for your stay. We are pleased to know that you’ve consistently found your visits to be comfortable and well-maintained. We sincerely apologize for the confusion at check-in and the delay it caused. Your concerns about the mix-up with your identification are invaluable, and we appreciate your patience while the issue was resolved. Safeguarding guest information is a top priority, and we will address this matter with our team to enhance the guest experience. Your feedback is extremely valuable, and we hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Dear Marisela, Thank you for your continued trust in choosing this location for your stay. We are pleased to know that you’ve consistently found your visits to be comfortable and well-maintained. We sincerely apologize for the confusion at … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location was good and check in services was quick.
Although our room was clean, I did however find long strands of hair under the comforter on the sheets which made me uncomfortable most of the night. Also, the breakfast bar might need improvement as my daughters and I only had little cutie oranges due to the breakfast bar being empty. We arrived to the breakfast bar 40 mins before closing so we assumed they would be stocked.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in April 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewFor how much you pay they don’t provide much breakfast but the room was nice.
Expensive after the added pet fees and it costs $8 dollars to do a single load of laundry.
Dear Langley, Thank you for sharing your feedback. We understand that charges can impact your overall experience, and we recognize your concerns regarding the costs associated with pet fees and laundry services. It’s good to hear that you found the room comfortable, and we appreciate you acknowledging that aspect of your stay. Your comments provide valuable insight, and they will be taken into consideration as we strive to offer the best possible experience for our guests. We hope to have the chance to welcome you back for an improved visit in the future. Sincerely, Hotel Management
Dear Langley, Thank you for sharing your feedback. We understand that charges can impact your overall experience, and we recognize your concerns regarding the costs associated with pet fees and laundry services. It’s good to hear that you f… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in May 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFell short on breakfast
Selection of snacks
Dear Thomen, Thank you for your valuable feedback. We regret that the breakfast did not meet expectations and understand the importance of starting the day with satisfying options. Your input will be shared with the team as we explore ways to enhance this part of the guest experience. We hope the rest of your stay was enjoyable, and we look forward to welcoming you back to Extended Stay America in the near future. Sincerely, Hotel Management
Dear Thomen, Thank you for your valuable feedback. We regret that the breakfast did not meet expectations and understand the importance of starting the day with satisfying options. Your input will be shared with the team as we explore ways … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewHow clean and quiet it was
The breakfast was just a grab n go. Didn't really like the selection
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEverything
No pool. What a shame. I would have stayed much longer if they had one
Dear Nijad, Thank you for the positive feedback. We’re thrilled that the staff and overall experience made such a great impression. While we’re glad everything else met your expectations, we understand how a pool would have added to your stay. We truly appreciate your comments and would be delighted to welcome you back to Extended Stay America. Sincerely, Hotel Management
Dear Nijad, Thank you for the positive feedback. We’re thrilled that the staff and overall experience made such a great impression. While we’re glad everything else met your expectations, we understand how a pool would have added to your st… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewClean and convenient
Nothing
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewThis room was the cleanest I've had in the past 3 months of traveling. Of course, for the money, it should have been.
The cost. Plus, the bait and switch on having a pet. I booked stating I had a pet and when I go tthere, they told me it could be more money plus I couldn't have the room I booked. I think this is more Booking.com's fault, but regardless, it should never have happened.
Dear Rob, Thank you for your review. We’re pleased to know the cleanliness of your room stood out during your travels and genuinely appreciate your kind words. We apologize for the confusion regarding our pet policy and any unexpected changes that may occur at check-in. Our policy is available on our website and should have been communicated during your reservation confirmation. Your feedback is valued and will be used to improve clarity and consistency moving forward. We look forward to the opportunity to provide you with a more seamless experience in the future. Sincerely, Hotel Management
Dear Rob, Thank you for your review. We’re pleased to know the cleanliness of your room stood out during your travels and genuinely appreciate your kind words. We apologize for the confusion regarding our pet policy and any unexpected chang… Show more