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  5. Reviews of Extended Stay America Select Suites - Kalamazoo - West

Reviews of Extended Stay America Select Suites - Kalamazoo - West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1653 South 11th Street, Kalamazoo, MI 49009, United States

#24 of 30 hotels in Kalamazoo

Guests' Choice

Review Score

Based on 120 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.2

  • Location

    7.1

  • Facilities

    6.0

  • Staff

    7.0

  • Value for money

    6.2

  • Free Wifi

    5.0

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Showing 1 - 25

  • Reviewed: May 19, 2025

    6.0
    Not a fan.
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 8 nights

    We were there for 9 days. We only saw someone in the office only two times. They said to use the phone on the wall and call if it is important. The mattresses were thin and uncomfortable. They do not clean your room until you leave and asked us to haul off our own trash. We had to ask the maids for a second roll of toilet paper and had to turn in 2 towels to get 2 clean ones. I have never stayed in an extended stay motel before but it is not for me. There were many construction type workers staying there and who ever stayed above us was noisy.

    Location. Maintenance man was friendly.

    Stayed in May 2025

  • Reviewed: April 15, 2025

    6.0
    Outside of my exceptional interactions with Shaneice the other staff always seemed confused.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    I didn't like having to experience the roach infestation. I feel that for the price that I payed I shouldn't have to experience roaches in my room.

    There was no breakfast provided at this location.

    Stayed in February 2025

  • Reviewed: February 7, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The ROACH INFESTATION is and should be"uxcusable." The extended stay is too expensive for someone to deal with. Roaches are nasty and come from people not cleaning their rooms.

    Shaneice(Manager) IS the ONLY REASON the customer stays.

    Stayed in February 2025

  • Reviewed: June 26, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    This was an acceptable stay. However, it is a very spartan property. Vinyl plank floors from the reception to my room to the bathroom. The esthetic is like a college dorm room or perhaps a room on a military base. If you want or expect modern decor, more creature comforts and more than a single bar of soap this is not the place for you.

    Comfortable bed.

    Stayed in June 2024

  • Reviewed: April 28, 2024

    6.0
    The beds were very comfortable.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of bugs on the floor when the light came on.

    Everything looked inviting. The staff was very friendly.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    5.0
    Overnight Stay.
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    That everything you had to pay for - towels, dishes, sheets/blankets. Also, taking out my own trash?! I was appalled by that. No shampoo/conditioner in bathrooms. You also get told at CHECKIN that you have to pay a $100/deposit via CARD ONLY, and it will be returned AFTER checkout within 3-5 days. If I knew any of the above information, I would've looked elsewhere for a hotel. Very disappointed.

    Room was nice. Kitchen was nice. Beds were comfortable.

    Stayed in April 2024

  • Reviewed: March 13, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Having to put down $100 deposit! Cigarette smoke was so bad from outside the door that it lingered in the room, which made the stay uncomfortable. I woke up with a sinus headache. I will think twice about staying here again.

    The price of the room.

    Stayed in March 2024

  • Reviewed: September 18, 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Room itself was clean and bed was very comfortable, but had cockroaches in room. ☹️

    Convenient location. Decent price.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    4.0
    When we arrived to room there was a dead bug on bathroom floor, trash and left over food in sink. The beds weren’t finis
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were dirty and not cleaned.

    Manger tried to make things right .

    Stayed in September 2023

  • Reviewed: June 26, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • Standard Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was rude and didn’t want to help with any questions

    It was close to dispensaries

    Stayed in June 2023

  • Reviewed: June 13, 2023

    5.0
    Fair
    • Business trip
    • Group
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The place was smelling wired

    Stayed in June 2023

  • Reviewed: April 30, 2023

    4.0
    I can sleep anywhere for one night but this one was rough.
    • Travelers with friends
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There was no staff on site in the morning. There was a number to call for help but no one ever answered. We had several bugs in our room and it was very sparse! Only 2 towels, 2 pillows and a bar of soap.

    the location was close to shops and restaurants.

    Stayed in April 2023

  • Reviewed: March 27, 2023

    6.0
    overall the rooms were nice, spacious and quiet. Beds were not real comfortable.
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    smoky smell, no coffee makers in room, ice machine for short stay guests would be nice.

    rooms were spacious, other guests were quiet

    Stayed in March 2023

  • Reviewed: March 26, 2023

    5.0
    it was ok but would not stay here again
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    the beds were uncomfortable, only 2 pillows per bed and could never get anymore as nobody was ever down at that desk. then we had 3 people in the room and only 2 towels. tried to get atleast clean towels after we used the two and nobody was down stairs in the lobby. next mor i g my husband tried to get them again and was told he could get two towels and one was cloth for 3 people because they had none. so many rooms checked out and they were still doing laundry. Then night one we had cops and ambulance show up for something going on floor one. then bight 3 cops and the yellow caution tape cane out as something happened again on floor one taken out a whole window.

    we liked the thought of having a kit hen in the facility

    Stayed in March 2023

  • Reviewed: March 8, 2023

    5.0
    Don’t know that I will ever return or suggest to my friends or family.
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness was lacking. Very disappointed that this was an extended stay. No coffee maker. Shoddy linens. You have to purchase eating and cooking implements, this I’ve never seen at an extended stay property of any kind.

    location

    Stayed in March 2023

  • Reviewed: January 24, 2023

    6.0
    Pleasant
    • Solo traveler
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No Coffee pot in room

    Price

    Stayed in January 2023

  • Reviewed: January 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that the people that stayed directly upstairs from our room was very loud. They were heavy walkers and walked a lot.

    The layout, the staff and the location was all amazing. However, the people directly upstairs was rudely disruptive. Not appreciated.

    Stayed in January 2023

  • Reviewed: September 6, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Have been charged 250 USD after leaving. Trying to contact, no reply. Passing the case for legal dispute

    Stayed in August 2025

  • Reviewed: August 21, 2025

    10
    Exceptional
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Beds are a bit small for a couple but nothing too crazy

    Clean and nice workers

    Stayed in August 2025

  • Reviewed: August 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were a bit dirty. Especially the floor.

    The beds were very comfortable. They have Dish Network in the rooms, so you cannot get local stations. But if you have a Netflix or YouTube account, you can watch on the TV.

    Stayed in August 2025

  • Reviewed: July 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't any complaints

    The front desk was closed when I arrived had to go elsewhere

    Stayed in July 2025

  • Reviewed: June 29, 2025

    1.0
    New Jack City
    • Business trip
    • Couple
    • Standard Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Tv not working the shower lever was broken had to take baths and the beds was like sleeping on a bunk bed the hallways was disgusting and smells awful

    Staffing

    Stayed in June 2025

  • Reviewed: April 22, 2025

    1.0
    Your motel is the worst 😭
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    All of it was dirty sink leaked

    Unprofessional service and staff treated me poorly and then stalked my room and I will never get a room again frfr get better staff not unprofessional

    Stayed in April 2025

  • Reviewed: April 21, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Just paid over $550 for a week never had a problem up until Sunday April 13th got woken up early morning being accused of smoking in the room I don't smoke so the manager left and five minutes later she came back to evict us and we didn't get any refund

    Pet friendly

    Stayed in April 2025

Showing 1 - 25

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