1653 South 11th Street, Kalamazoo, MI 49009, United States
#24 of 30 hotels in Kalamazoo
Guests' ChoiceBased on 120 hotel reviews
5.4Cleanliness
6.2
Comfort
6.2
Location
7.1
Facilities
6.0
Staff
7.0
Value for money
6.2
Free Wifi
5.0
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End of dialog contentReviewed: May 19, 2025
Jackson
United StatesWe were there for 9 days. We only saw someone in the office only two times. They said to use the phone on the wall and call if it is important. The mattresses were thin and uncomfortable. They do not clean your room until you leave and asked us to haul off our own trash. We had to ask the maids for a second roll of toilet paper and had to turn in 2 towels to get 2 clean ones. I have never stayed in an extended stay motel before but it is not for me. There were many construction type workers staying there and who ever stayed above us was noisy.
Location. Maintenance man was friendly.
Stayed in May 2025
Reviewed: April 15, 2025
Brian
United StatesI didn't like having to experience the roach infestation. I feel that for the price that I payed I shouldn't have to experience roaches in my room.
There was no breakfast provided at this location.
Stayed in February 2025
Reviewed: February 7, 2025
Daniels
United StatesThe ROACH INFESTATION is and should be"uxcusable." The extended stay is too expensive for someone to deal with. Roaches are nasty and come from people not cleaning their rooms.
Shaneice(Manager) IS the ONLY REASON the customer stays.
Stayed in February 2025
Reviewed: June 26, 2024
Tim
United StatesThis was an acceptable stay. However, it is a very spartan property. Vinyl plank floors from the reception to my room to the bathroom. The esthetic is like a college dorm room or perhaps a room on a military base. If you want or expect modern decor, more creature comforts and more than a single bar of soap this is not the place for you.
Comfortable bed.
Stayed in June 2024
Reviewed: April 28, 2024
Linda
United StatesLots of bugs on the floor when the light came on.
Everything looked inviting. The staff was very friendly.
Stayed in April 2024
Reviewed: April 8, 2024
Richardson
United StatesThat everything you had to pay for - towels, dishes, sheets/blankets. Also, taking out my own trash?! I was appalled by that. No shampoo/conditioner in bathrooms. You also get told at CHECKIN that you have to pay a $100/deposit via CARD ONLY, and it will be returned AFTER checkout within 3-5 days. If I knew any of the above information, I would've looked elsewhere for a hotel. Very disappointed.
Room was nice. Kitchen was nice. Beds were comfortable.
Stayed in April 2024
Reviewed: March 13, 2024
Monica
United StatesHaving to put down $100 deposit! Cigarette smoke was so bad from outside the door that it lingered in the room, which made the stay uncomfortable. I woke up with a sinus headache. I will think twice about staying here again.
The price of the room.
Stayed in March 2024
Reviewed: September 18, 2023
Laura
United StatesRoom itself was clean and bed was very comfortable, but had cockroaches in room. ☹️
Convenient location. Decent price.
Stayed in September 2023
Reviewed: September 10, 2023
Marlene
United StatesRooms were dirty and not cleaned.
Manger tried to make things right .
Stayed in September 2023
Reviewed: June 26, 2023
Tarrion
United StatesThe staff was rude and didn’t want to help with any questions
It was close to dispensaries
Stayed in June 2023
Reviewed: June 13, 2023
Olayo
United StatesThe place was smelling wired
Stayed in June 2023
Reviewed: April 30, 2023
Mandy
United StatesThere was no staff on site in the morning. There was a number to call for help but no one ever answered. We had several bugs in our room and it was very sparse! Only 2 towels, 2 pillows and a bar of soap.
the location was close to shops and restaurants.
Stayed in April 2023
Reviewed: March 27, 2023
Amy
United Statessmoky smell, no coffee makers in room, ice machine for short stay guests would be nice.
rooms were spacious, other guests were quiet
Stayed in March 2023
Reviewed: March 26, 2023
Joanna
United Statesthe beds were uncomfortable, only 2 pillows per bed and could never get anymore as nobody was ever down at that desk. then we had 3 people in the room and only 2 towels. tried to get atleast clean towels after we used the two and nobody was down stairs in the lobby. next mor i g my husband tried to get them again and was told he could get two towels and one was cloth for 3 people because they had none. so many rooms checked out and they were still doing laundry. Then night one we had cops and ambulance show up for something going on floor one. then bight 3 cops and the yellow caution tape cane out as something happened again on floor one taken out a whole window.
we liked the thought of having a kit hen in the facility
Stayed in March 2023
Reviewed: March 8, 2023
Joni
United StatesCleanliness was lacking. Very disappointed that this was an extended stay. No coffee maker. Shoddy linens. You have to purchase eating and cooking implements, this I’ve never seen at an extended stay property of any kind.
location
Stayed in March 2023
Reviewed: January 24, 2023
Sonya
United StatesNo Coffee pot in room
Price
Stayed in January 2023
Reviewed: January 2, 2023
Dennis
United StatesThe fact that the people that stayed directly upstairs from our room was very loud. They were heavy walkers and walked a lot.
The layout, the staff and the location was all amazing. However, the people directly upstairs was rudely disruptive. Not appreciated.
Stayed in January 2023
Reviewed: September 6, 2025
Andrea
ItalyHave been charged 250 USD after leaving. Trying to contact, no reply. Passing the case for legal dispute
Stayed in August 2025
Reviewed: August 21, 2025
Eaves
United StatesBeds are a bit small for a couple but nothing too crazy
Clean and nice workers
Stayed in August 2025
Reviewed: August 17, 2025
Robert
United StatesThe rooms were a bit dirty. Especially the floor.
The beds were very comfortable. They have Dish Network in the rooms, so you cannot get local stations. But if you have a Netflix or YouTube account, you can watch on the TV.
Stayed in August 2025
Reviewed: July 11, 2025
Tommey
United StatesThere wasn't any complaints
The front desk was closed when I arrived had to go elsewhere
Stayed in July 2025
Reviewed: June 29, 2025
Len
United StatesTv not working the shower lever was broken had to take baths and the beds was like sleeping on a bunk bed the hallways was disgusting and smells awful
Staffing
Stayed in June 2025
Reviewed: April 22, 2025
Mabus
United StatesAll of it was dirty sink leaked
Unprofessional service and staff treated me poorly and then stalked my room and I will never get a room again frfr get better staff not unprofessional
Stayed in April 2025
Reviewed: April 21, 2025
Tony
United StatesJust paid over $550 for a week never had a problem up until Sunday April 13th got woken up early morning being accused of smoking in the room I don't smoke so the manager left and five minutes later she came back to evict us and we didn't get any refund
Pet friendly
Stayed in April 2025
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