Comentários de Extended Stay America Suites - Orlando - Orlando Theme Parks - Vineland Rd 2 estrelas

Dear Rodrigues, We sincerely apologize for the inconvenience you experienced. We understand how frustrating it can be to have a reservation disrupted, especially on short notice. While unexpected situations can arise, we regret that this impacted your plans and appreciate your feedback. We will review how we handle these situations with our team to improve communication and guest satisfaction. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Dear Rodrigues, We sincerely apologize for the inconvenience you experienced. We understand how frustrating it can be to have a reservation disrupted, especially on short notice. While unexpected situations can arise, we regret that this i… Mostrar mais

Dear Ariane, Thank you for sharing your thoughts. We are truly sorry to hear about your issues during your stay. Your comments regarding the staff service, pool conditions, and the smell of smoke are concerning and will be addressed appropriately. We are committed to improving our services and facilities for a better guest experience. Your feedback is invaluable in helping us make necessary improvements. We hope you reconsider and give us another opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management

Dear Ariane, Thank you for sharing your thoughts. We are truly sorry to hear about your issues during your stay. Your comments regarding the staff service, pool conditions, and the smell of smoke are concerning and will be addressed appropr… Mostrar mais

Dear Ana, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. To stay competitive, we structure our rates and fees the same way as similar hotels in our market. We believe in transparency and list these charges on all booking sources to keep our guests informed. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management

Dear Ana, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. To stay competitive, we structure our rates and fees the same way as similar ho… Mostrar mais

Dear GIBRAN, We apologize for the inconvenience you experienced due to your reservation cancelation. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.  Sincerely, Hotel Management

Dear GIBRAN, We apologize for the inconvenience you experienced due to your reservation cancelation. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our stand… Mostrar mais

Dear Antonio, We sincerely apologize for the discrepancies you experienced during your stay. Your feedback regarding the cleanliness and breakfast offerings is valuable, and we are sorry for any inconvenience caused. We strive to provide exceptional service and amenities to our guests, and we regret falling short of your expectations. Please know that we take your concerns seriously and will review our procedures to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing us for your accommodation needs. Sincerely, Hotel Management

Dear Antonio, We sincerely apologize for the discrepancies you experienced during your stay. Your feedback regarding the cleanliness and breakfast offerings is valuable, and we are sorry for any inconvenience caused. We strive to provide ex… Mostrar mais

Dear Patrick, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely, Hotel Management

Dear Patrick, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Please know that our front desk is staffed around the clock an… Mostrar mais

Dear André, Thank you for taking the time to share your experience. We apologize for the shortcomings you experienced during your stay. Your feedback is essential for our improvement. We'll address the issues with cleanliness and staffing promptly to ensure a better experience for all guests. We appreciate your patience with our amenities and will work on enhancing our services. Please accept our apologies for any inconvenience caused. We value your patronage and hope to have the opportunity to provide you with a more satisfactory stay in the future. Sincerely, Hotel Management

Dear André, Thank you for taking the time to share your experience. We apologize for the shortcomings you experienced during your stay. Your feedback is essential for our improvement. We'll address the issues with cleanliness and staffi… Mostrar mais

Dear Marco, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Sincerely, Hotel Management

Dear Marco, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assure… Mostrar mais

Dear André, We are delighted you found our double room spacious and comfortable during your stay with us. However, we apologize for any inconvenience regarding the room cleaning service not meeting your expectations and the language barrier at the reception. Your feedback regarding the cleaning service and language assistance will be addressed with our team to ensure improvements. We appreciate your understanding and hope you consider staying with us again in the future. Sincerely, Hotel Management

Dear André, We are delighted you found our double room spacious and comfortable during your stay with us. However, we apologize for any inconvenience regarding the room cleaning service not meeting your expectations and the language barrier… Mostrar mais

Dear Jucineiry, We sincerely apologize for the misunderstanding regarding breakfast and any inconvenience caused by the discrepancy in our advertisement. Your feedback regarding our location is appreciated, though we regret any discomfort caused by interactions with our staff. Rest assured, we take your concerns seriously and will address them to ensure clarity and consistency in our offerings. We understand your frustration and sincerely apologize for any confusion or disappointment. While we cannot change the past, we are committed to learning from this experience and improving our services. We hope to regain your trust in the future with a more transparent and enjoyable stay. Sincerely, Hotel Management

Dear Jucineiry, We sincerely apologize for the misunderstanding regarding breakfast and any inconvenience caused by the discrepancy in our advertisement. Your feedback regarding our location is appreciated, though we regret any discomfort c… Mostrar mais

Dear Murillo, We are truly sorry to hear about your distressing experience. The issues you described regarding cleanliness, odor, and interactions with our staff are deeply concerning and not reflective of the standard of service we strive to uphold. We apologize for the inconvenience and frustration you encountered during your stay and upon your departure. We take your feedback seriously and actively investigate and address these issues to prevent recurrence. Your satisfaction is our priority, and we regret falling short of meeting your expectations. We understand your reluctance to return, but we hope you will reconsider giving us another chance to provide you with the positive experience you deserve. Sincerely, Hotel Management

Dear Murillo, We are truly sorry to hear about your distressing experience. The issues you described regarding cleanliness, odor, and interactions with our staff are deeply concerning and not reflective of the standard of service we strive … Mostrar mais

Dear Vinicius, We apologize for the inconvenience you experienced during your stay. Your feedback about the cleanliness of the room and the absence of breakfast is concerning, and we take these matters seriously. We will initiate immediate action to address the cleanliness issue and ensure a thorough inspection and treatment for pests. Regarding breakfast, we regret any confusion or oversight and will review our service to prevent such occurrences in the future. Please accept our sincerest apologies for any discomfort caused, and we appreciate your understanding. If you choose to stay with us again, we're committed to providing you a much-improved experience. Thank you for bringing these concerns to our attention. Sincerely, Hotel Management

Dear Vinicius, We apologize for the inconvenience you experienced during your stay. Your feedback about the cleanliness of the room and the absence of breakfast is concerning, and we take these matters seriously. We will initiate immediate … Mostrar mais

Dear LFR, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our team to rework the missed area. Our front desk team is always attentive and joyful to talk to, but we regret if this was not your case and will check with our staff. Once again, we hope you will give us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management

Dear LFR, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are share… Mostrar mais

Dear Marcelo, Thank you for choosing us. It is glad to know you were pleased with your spacious room with a kitchen and comfortable bed. However, please accept our apologies for the disruption to your stay caused by the smell of the smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management

Dear Marcelo, Thank you for choosing us. It is glad to know you were pleased with your spacious room with a kitchen and comfortable bed. However, please accept our apologies for the disruption to your stay caused by the smell of the smoke. … Mostrar mais

Dear MAURICIO, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management

Dear MAURICIO, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have h… Mostrar mais