Very clean

Stayed in April 2024

Nothing

Location, food

Stayed in April 2024

I didn’t bring wall plug ins for my phone. I thought the room would have had a place to plug my phone cable. No big deal we just went and a couple.

Everything was expected and breakfast was great

Stayed in February 2024

I have a $40.00 charge on credit card . I have a bill that states zero due please look into.

Did not eat there

Stayed in October 2023

The bed was hard and unconfortable and the refrigerator wasn't working properly.

The location is convenient and the room is clean

Stayed in May 2023

Wasn't easy to find

Location

Stayed in April 2023

Traffic noise

Staff were very friendly and the breakfast was very good

Stayed in February 2023

Hot tub was not functioning and couldn't enjoy. No notice of this was provided

Rooms were clean and comfortable. Staff was friendly. Easy access to hotel. Very clean

Stayed in December 2022

the hotel had obvious water damage recently and our room smelled a bit musty

the staff was super courteous!!

Stayed in November 2022

Price

Everything was very clean

Stayed in July 2022

The pool was not available on property however they offered the pool at their sister property across the parking lot. Minor hiccup but easily resolved.

The Fairfield Inn in Naperville was exactly want we needed and was as advertised with everything we wanted to do. Our stay was for four nights and overall it was comfortable, quiet and secure. The only thing it did not have available was the pool but this was remedied with the pool available to patrons right across the parking lot with their sister property. The hot breakfast had everything we expected with eggs, sausage, waffles, yogurt, fresh fruit, juices, milk, hot coffee, muffins and much more. Every morning it was not crowded and there was plenty of food. The breakfast bitems were continuously being stocked. Nothing ran out! The price per night was reasonable and one of the best prices in the area. We were very satisfied with the front staff and everyone working there. They answered all our questions and even helped us with freezing our ice packs! We reserved the King Executive Suite and it had plenty of room for the three of us. The King bed was comfortable anf the sofa pullout was roomy. Although the highway was close to us the noise was not a factor. The room was clean, maintained, and modern. No major problems with curtains, bathroom or electronics. Highly recommend this hotel and when we come back around the Chicagoland area we will definitely stay here again.

Stayed in July 2022

Breakfast was basic, not real eggs. Room a little noisy.

Clean rooms, friendly staff.

Stayed in May 2022

Cleaning folks were knocking on door at 9a when I have a late checkout at 1p - why were they looking to clean a room when I hadn't checked out yet?

Didn't have time to try it.

Stayed in May 2022

I was expecting my reservation was the 1 king suite, apparently I got a double queen something... other than the shower and the king bed with a kitchenette I made do... The pillows I had to stack 2 firm to be able to sleep and for some reason I was checked out in error on Friday even though my reservation was for 6 nights, when they found my things still in the room obviously they realized the error.

The location was perfect for access to work, the breakfasts are ok, I was expecting a rotation on the same old eggs but I worked around that - I would have loved a bold coffee option with other creamers but understand supplies are not always available

Stayed in March 2022

no complaints!

Breakfast was adequate/good. Met our expectations and we didn't expect anything overly fancy! The staff was exceptional. I had accidentally booked a suite and needed a double and they were very congenial about letting me switch to a different room.

Stayed in December 2021

Room service comes to late, we needed towels and have our bed made but it was hard to get someone to come up early instead of the afternoon time frame. The refrigerator wasn't plugged in only to find out it was broken, told the staff about it and the next day a service person came in and switched it out. Just in time before our items got warm. The pool was extremely cold, couldn't really enjoy it. The Jacuzzi was out of order and was really hoping to get into that since my friend and I was doing a lot of walking around and wanted to do this before bed time...that whole part between one not working and the other cold...wasn't very pleasant.

I really enjoyed my stay at the hotel, nice size bathroom, nice comfortable beds, my friend and I had the queen size and it was very, very quiet on the floor we stayed on. There were a lot of weddings going on and those who stayed there were very friendly along with the staff and I felt very comfortable.

Stayed in October 2021

Everything was actually ok.

It was extremely clean which is most important in this day and age. Staff was friendly. Location good. I would stay there again. Wifi could have been a bit better.

Stayed in September 2021

Small room. Spa was not working and wasn’t told at check in.

Lobby is nice.

Stayed in September 2021

Housekeeping once in 3 days during Covid times!!? While extra towels provided, we had to take care to maintain good hygiene. A good washer / dryer but which only accepts quarters & no change at the reception. Closest grocery a 7-11, good 10+ minutes walk & no restaurants close by (Uber eats helped!!).

Great location, Premium outlets just a 10-15 drive. Extremely helpful staff and the self service laundromat was a blessing given the clothes had to be washed daily due to covid. Limited choice Breakfast was sufficient with usual fare. Left luggage was a blessing, could spend the last day doing extra shopping, thanks Tori for clarifying the taxes bit & Brian for taxi support!

Stayed in July 2021

The tub was dirty after I showered the 1st night.

The front desk helped me out a lot when I thought my reservation was canceled.

Stayed in June 2021

I was charged twice for a one night stay because I booked through booking.com and paid for my room thru Klarna the next day after checking out, I was charged a second time for the full price of the room even though I had already paid through Klarna when I called and asked why, I was told I would get my money back within a few business days about a week and a half pass by so I called back and they switched their story and told me now I was charged because I supposedly smoked in the room and I don’t even smoke, so I will never stay in this hotel room again!!!!

Stayed in March 2024

They were very accommodating for our teams needs.

Stayed in January 2024

Breakfast was good. Different selection each day we were there.

Stayed in January 2024

The pool area was closed. The whole reason I picked them was because there was a pool & hot tub in the amenities.

The breakfast was very good. Good selection.

Stayed in January 2024