Reviews of Fairfield Inn and Suites by Marriott Winston Salem/Hanes 3 stars
1680 Westbrook Plaza Drive, Winston-Salem, NC 27103, United States
#11 of 45 hotels in Winston-Salem
Guests' ChoiceReview score
Based on 149 hotel reviews
8.7Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.1
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Facilities
8.8
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Staff
9.2
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Value for money
8.6
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Reviewed: 28 August 2025
Phillips
United States2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Booking.com.
Everything. There was a problem at check in because of Booking.com, but that was handled great by the lady at the desk. If I am ever in that area again, I will definitely stay there.
Stayed in August 2025
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Reviewed: 12 August 2025
Penny
United States3 reviews10“Very relaxing calm environment”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing it was perfect, staff, breakfast
Excellent location, definitely will stay every 6 months there
Stayed in August 2025
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Reviewed: 3 August 2025
Tonya
United States7 reviews9.0“Recommended”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The accommodation of pets throughout the property. For those with allergies, it disheartening to know the stay may come with avoidable circumstances.
Overall, the property was clean, convenient, and cost effective.
Stayed in August 2025
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Reviewed: 9 July 2025
Sandra
United States17 reviews10“Overall my staff was terfic i stay at this hotel evertime i'm in town love the location”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
The pool was crowed with kids
The hotel look great rooms nicely cleaned and up to dat. The front desk staff were very professional, kind and assisted very well.
Stayed in July 2025
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Reviewed: 4 July 2025
Sandra
United States17 reviews10“Great place to stay”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
N/A
Very clean front desk staff very polite and professional room decor very nice bed comfortable
Stayed in July 2025
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Reviewed: 15 June 2025
Suzanne
United States4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Dirty pool
Nice friendly staff Good breakfast
Stayed in June 2025
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Reviewed: 10 June 2025
Fulton
United States7 reviews9.0“All of our expectations were met yet again by the wonderful staff and the facility itself.”- • Leisure trip
- • Couple
- • 1 Bedroom 2 room Suite, 1 King, Sofa bed
- • Stayed 2 nights
Therre was a little traffic noise but nothing too overbearing.
The room was very clean and spacious. We were very pleased with this stay because the room was on the first floor just down from the front desk and that was an added plus for us, as we didn't have to travel very far for the entrance/exit, or for snacks or the breakfast in the mornings.
Stayed in June 2025
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Reviewed: 26 May 2025
Terrance
United States6 reviews9.0“Near the highway and across the street from a great local resturant”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
now this is picky...the towels that the Marriott purchase are the same...from their luxury brand hotels to the rest...and the towels are, well, rough. This is true for the Grand National site in Alabama for $250 a night. I think they can afford a better towel like used at the Jefferson Hotel in Richmond or the Greenbrier in WV. Lastly the breakfast had something pre-made and wrapped without an explanation...again, picky
room, rate, staff...learned that instead of a king two queens means the room is located away from the highway. Also means a bigger room. The front desk also turned us on to a great local restaurant. Overall the staff was very friendly and positive. Great vibe - well done!
Stayed in May 2025
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Reviewed: 20 May 2025
Alexis
United States5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The room that we had was amazing. It was so spacious and so clean. I can’t wait to stay here again.
Stayed in May 2025
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Reviewed: 22 April 2025
Riley
United States1 review10“Perfect”- • Leisure trip
- • Couple
- • 1 Bedroom 2 room Suite, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted via mobile
Maybe having a Jacuzzi tub in our suite. Or being able to get a King suite with one. But still we enjoyed our stay. No complaints 👌 😊
Mostly that we brought a Bluetooth speaker and no one complained about our music. We celebrated our 17th anniversary.
Stayed in April 2025
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Reviewed: 26 February 2025
Chervette
United States3 reviews1 helpful vote10Exceptional- • Family with young children
- • 1 Bedroom 2 room Suite, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted via mobile
First time staying here and i loved it !!!
Stayed in February 2025
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Reviewed: 19 November 2024
William
United States30 reviews2 helpful votes9.0“Great hotel, clean, comfortable bed and in a great location to get around Winston Salem”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
N/A
Great location and easy to get to all my destinations for the weekend.
Stayed in November 2024
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Reviewed: 26 October 2024
Melinda
United States3 reviews10“We would definitely stay again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The room was clean and neat.
Stayed in October 2024
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Reviewed: 7 October 2024
Kay
United States2 reviews9.0“The staff was very friendly; enjoyed our short stay. Would come back to Fairfield again.”- • Leisure trip
- • Group
- • 1 Bedroom 2 room Suite, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted via mobile
The sheets were very worn. At first we thought they had spots on them, but realized they were just worn so badly that you could almost see through them. The pullout couch did not make the most comfortable bed but didn’t expect it to. That has been my experience in the past with most pullout couches in hotels.
We did not eat breakfast. The suite was very clean and comfortable. Had everything we needed.
Stayed in October 2024
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Reviewed: 5 September 2024
Frederick
United States9 reviews9.0“Our stay was a good overnight experience.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Nothing.
Upon arrival staff was courteous, friendly, and efficient. There was some pressure cleaning be done to the building exterior. A staff member was outside and the explained the cleaning and suggested a different parking area so that our vehicle would not get damaged.
Stayed in September 2024
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Reviewed: 18 August 2024
Kimberly
United States16 reviews10“Extremely clean, check in and check out staff was very kind”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
K cup coffee in the rooms was not very good but morning breakfast coffee was a little better
Excellent service and clean!!
Stayed in August 2024
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Reviewed: 13 August 2024
Forrest
United States4 reviews1 helpful vote8.0“We had a restful stay.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Bath tub for shower is a tough step
Stayed in August 2024
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Reviewed: 10 August 2024
Wanda
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The bed linens, large bath towels, overall luxury feel of the room at an affordable rate. Efficient gracious desk staff.
Stayed in August 2024
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Reviewed: 25 July 2024
Sandra
United States17 reviews2 helpful votes10“Great place to stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Location and staff was friendly
Stayed in May 2024
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Reviewed: 8 July 2024
Bennett
United States3 reviews8.0“It was over all ok for a short weekend stay .”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
I could smell Marijuana coming from other rooms 😩 in my room .
Ok
Stayed in July 2024
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Reviewed: 13 June 2024
Misty
United States1 review9.0“Overall great except smell (noted above)”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Strong smell of marijuana on floor 4 each time we got off elevator and each time we left our room.
Room, cleanliness, breakfast
Stayed in June 2024
-
Reviewed: 24 May 2024
John
Canada3 reviews1 helpful vote8.0“was a good quick stop on route to Myrtle Beach from Toronto”- • With a pet
- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Price
Breakfast was good
Stayed in April 2024
-
Reviewed: 12 May 2024
Charlene
United States1 review2 helpful votes10“Absolutely a 10 out of 10. See longer review under “What did you like about property.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Not a thing !
The front staff was phenomenal!!!! Reme and Dana did so much for us. We arrived early and they did everything possible to accommodate us. We’re older and they were so patient with us. They got us a jr. suite which was amazing. They made the stay at your facilty the highlight of our much needed vacation. If more places had mgr like Dana and Reme this world would run so much smoother. Two truly compassionate individuals. First time we ever stayed at Fairfield Inn at Marriott! The housekeeping staff deserves a shoutout also cause they’re the ones getting the rooms ready and spotless. Will stay again at your place!
Stayed in May 2024
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Reviewed: 9 April 2024
Wesley
United States1 review2 helpful votes10“great place to stay”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
no problems everything was great
convenient location very clean excellent staff breakfast was excellent all questions answered with no problems front desk personnel were very friendly and well informed when in the area again we will stay at this location
Stayed in April 2024
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