1680 Westbrook Plaza Drive, Winston-Salem, NC 27103, United States of America
#7 of 41 hotels in Winston-Salem
Guests' ChoiceBased on 221 hotel reviews
8.7Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.8
Staff
9.1
Value for money
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 12, 2024
Charlene
United States of AmericaNot a thing !
The front staff was phenomenal!!!! Reme and Dana did so much for us. We arrived early and they did everything possible to accommodate us. We’re older and they were so patient with us. They got us a jr. suite which was amazing. They made the stay at your facilty the highlight of our much needed vacation. If more places had mgr like Dana and Reme this world would run so much smoother. Two truly compassionate individuals. First time we ever stayed at Fairfield Inn at Marriott! The housekeeping staff deserves a shoutout also cause they’re the ones getting the rooms ready and spotless. Will stay again at your place!
Stayed in May 2024
Reviewed: April 9, 2024
Wesley
United States of Americano problems everything was great
convenient location very clean excellent staff breakfast was excellent all questions answered with no problems front desk personnel were very friendly and well informed when in the area again we will stay at this location
Stayed in April 2024
Reviewed: April 4, 2024
Armstrong
United States of AmericaN/a
N/a
Stayed in March 2024
Reviewed: March 28, 2024
Sholanda
United States of AmericaThe breakfast
It was very nice and clean
Stayed in March 2024
Reviewed: March 19, 2024
Dwayne
United States of AmericaI would have liked my bed made for the second night
Clean
Stayed in March 2024
Reviewed: March 12, 2024
Sonya
United States of AmericaThe dinning area was not clean and inviting so we didn't eat there.
The location is nice, the beds are comfortable and the bathroom is very spacious.
Stayed in March 2024
Reviewed: February 3, 2024
Marilyn
United States of AmericaThe temperature had risen outside. It was hard to get the temperature in the room adjusted. A little warm.
The staff was wonderful! The facility was clean and updated. Breakfast was good and the staff was the best! Friendly and helpful, all shifts!
Stayed in February 2024
Reviewed: January 22, 2024
Gokcen
TurkeyBreakfast can offer more healthy options.Especially, we only had cream cheese option which is not really cheese.If hotel had a better breakfast menu, it could be one of the best hotels we have stayed.
Rooms were really comfortable and everything needed was available. Our TV and microwave had some slight issues and they immediately chnged our room for our comfort and customer satisfaction.We stayed as a family of 4 in a room with 2 queen beds and room was fairly enough space for all of us. Stuff was polite and kind.They have provided all the necessary information at check-in. We are extremely pleased with our stay.
Stayed in January 2024
Reviewed: December 17, 2023
David
United States of AmericaN/A.
Breakfast was very easy to navigate, hot foods were at proper temp, cold items were as well. Staff was very friendly and helpful. Nice selection and easy to get in, have breakfast and be on our way.
Stayed in December 2023
Reviewed: November 22, 2023
Tamara
United States of AmericaBreakfast was disappointing - usually much better. Bed is somewhat soft.
Front desk reps are always great! Tanya was so welcoming and helpful. Property is well maintained and clean.
Stayed in November 2023
Reviewed: September 28, 2023
David
United States of AmericaCan’t think of anything that was wrong
I loved the clean facility and everything in working order. Comfortable bed, great shower and my favorite hotel towels ever!
Stayed in September 2023
Reviewed: August 19, 2023
Tamara
United States of AmericaBed was a little soft.
Breakfast selections very good-especially enjoyed the mini spinach quiche. Atmosphere is quiet. Room was clean and well appointed. Jackie at the front desk is pleasant, helpful and welcoming.
Stayed in August 2023
Reviewed: August 16, 2023
Marcus
United States of AmericaComfortable room
Stayed in August 2023
Reviewed: August 4, 2023
Clara
United States of AmericaHotel under construction and not many parking spaces!
Great location hotel under construction but still a great stay!
Stayed in July 2023
Reviewed: August 4, 2023
Steven
United States of AmericaThe lady at the desk is great. I didn’t get her name, but she is an encouraging and kind lady.
Stayed in August 2023
Reviewed: July 30, 2023
Mallory
United States of AmericaVery clean and see they are making updates. Great price for the one night we needed to stay. Pool area is very nice!
Stayed in July 2023
Reviewed: July 4, 2023
Deneen
United States of AmericaThe toilet are too low
The location great…over all the property was clean
Stayed in June 2023
Reviewed: June 20, 2023
Angelia
New CaledoniaThe location was off the beaten path
The room was clean and up to date. The bathroom was in excellent
Stayed in June 2023
Reviewed: May 18, 2023
Jung-won
South Koreanothing special
Good location, Red lobster in walking distance. Spacy
Stayed in May 2023
Reviewed: May 8, 2023
Francine
United States of AmericaThe breakfast, the oatmeal tasted like it was rushed. It could had been cooked a little longer. I didn't care for the organic sugar. Other than that it was pretty good.
The staff was so friendly & wonderful. The room was clean to my expectation, and had everything I needed. I will recommend others to stay there.
Stayed in May 2023
Reviewed: March 16, 2023
Tamara
United States of AmericaRefrigerator was loud-metallic vibration type noise.
Breakfast was fine. I appreciated " real" oatmeal, not the super sweet instant type. All areas were clean. John at check in ( hope I got that right) and Jackie at check out were great. TV service and Wi-Fi good.
Stayed in March 2023
Reviewed: March 2, 2023
Lynda
United States of AmericaN/a
Breakfast was great.
Stayed in March 2023
Reviewed: February 23, 2023
Morelove
United States of AmericaProfessionalism of attendant.
Cleanliness
Stayed in February 2023
Reviewed: December 22, 2022
Marcus
United States of AmericaA bit dated
Nice staff.
Stayed in November 2022
Brussels, Belgium
Yuma, USA
Pori, Finland
Hout Bay, South Africa
Cercal, Portugal
Freiburg im Breisgau, Germany
Madrid, Spain
Calgary, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content