Reviews of Wingate by Wyndham Appleton 3 stars

Hello Sherri, Thank you for your kind review! We are pleased that you enjoyed our location for your travel needs and the cleanliness of the property. Your patience with us as we renovate the property is greatly appreciated; we hope to see you again soon once the renovations are completed in September! If you have anything else you would like to add about your stay, please feel free to reach out. Sincerely, Wingate by Wyndham Appleton Staff

Hello Sherri, Thank you for your kind review! We are pleased that you enjoyed our location for your travel needs and the cleanliness of the property. Your patience with us as we renovate the property is greatly appreciated; we hope to … Show more

We appreciate you taking the time to share your comments. We are glad you found the property clean and our team friendly. At the time of your booking, the construction notice may not have yet updated, but we did send a message to all guests 24 hours prior to arrival to advise that the property is undergoing renovations. Our records show that the message for your stay was sent, but if you did not receive it, please let us know so we can look into any possible issues on either end of our messaging system. These updates are part of the Best Western improvement plan, and we look forward to having you visit again once they are complete. We would be happy to welcome you back after the Best Western renovation so you can enjoy the refreshed property with updated amenities and an enhanced guest experience. Sincerely, Wingate by Wyndham Appleton Staff

We appreciate you taking the time to share your comments. We are glad you found the property clean and our team friendly. At the time of your booking, the construction notice may not have yet updated, but we did send a message to all guests… Show more

Thank you for your feedback. We are glad you enjoyed the pool and found the hotel clean. We have several pillow options available, including foam and feather, with different levels of firmness and thickness. If you stay with us again, we will make sure your room has the pillows that suit your preferences. Our property is currently undergoing renovations, and we invite you to return once the improvements are complete to enjoy the updated accommodations.

Thank you for your feedback. We are glad you enjoyed the pool and found the hotel clean. We have several pillow options available, including foam and feather, with different levels of firmness and thickness. If you stay with us again, we wi… Show more

Thank you for sharing your feedback. The beds were noted as comfortable, and the breakfast was appreciated. Housekeeping was scheduled to service your room on August 1; however, the “Do Not Disturb” sign was displayed on the door, preventing entry. Our housekeeping team ensures that rooms are thoroughly cleaned, linens and towels are replaced when requested or as needed, and all guest areas are maintained to high standards. As part of the ongoing renovations, the rooms are being updated with new furniture and improvements to address issues such as carpet spots and bathroom maintenance. These efforts are designed to enhance the overall guest experience. We invite you to stay with us again once the updates are complete.

Thank you for sharing your feedback. The beds were noted as comfortable, and the breakfast was appreciated. Housekeeping was scheduled to service your room on August 1; however, the “Do Not Disturb” sign was displayed on the door, preventin… Show more

Dear Catherine, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ongoing construction and the issues with the air conditioning during your stay. We understand how uncomfortable that must have been, especially on a warm night. We’re also sorry to hear that our team didn’t follow up as requested—that’s not the level of service we strive to provide. Please know we are addressing these concerns with our management and maintenance teams to prevent this from happening again. We appreciate your patience during this renovation period and hope you’ll consider giving us another chance in the future to provide a much better experience. Best regards, Katie Wingate by Wyndham Appleton Airport

Dear Catherine, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ongoing construction and the issues with the air conditioning during your stay. We understand how uncomfortable that must have … Show more

Thank you for the feedback. After thoroughly investigating the concerns, we can confirm that several key aspects of the experience were addressed at the time of the stay. The front desk associate who made the reservation did, in fact, inform the guest that the hotel was undergoing renovations, including exterior work. This information was clearly communicated during the initial phone call and is documented accordingly. During the stay, when cleanliness concerns were brought to the attention of the overnight front desk associate, those concerns were documented and a room change was offered. That offer was declined, and an agreement was made to provide fresh sheets instead, which were delivered. All of this was properly notated by the team. Regarding the claim that the General Manager was contacted and did not respond, we have confirmed directly with her that no communication was received. Had a message reached her, she would have responded, as she does with all guest concerns brought to her attention. We understand that renovations may cause inconvenience, but we are actively working to improve the property for the benefit of all future guests. The staff made every reasonable effort to assist during the stay, and we stand by the professionalism and actions taken by the team. We wish all the best in future travels. Sincerely, Jessica B. Assistant General Manager

Thank you for the feedback. After thoroughly investigating the concerns, we can confirm that several key aspects of the experience were addressed at the time of the stay. The front desk associate who made the reservation did, in fact, info… Show more

Thank you for your feedback. We understand how difficult it must have been for your family to deal with allergy and respiratory concerns during your stay, and we appreciate you bringing this to our attention. Please know that our current renovations are focused on addressing critical areas of the building, including the correction of any observable water damage, to ensure a healthier and more comfortable environment for all future guests. Regarding your early departure, further review shows that your reservation was made as a pre-paid third-party booking through Booking.com. In these cases, the terms and conditions—including refund policies—are governed by the third party. Additionally, our records indicate that no notification was provided to our front desk or hotel staff that you had checked out early. Without that communication, we were unable to document the departure or consider any exception requests. We do sincerely understand your family's circumstances and regret that your experience was not more positive. We are fully committed to improving the property and guest experience, and we hope you will consider visiting us again after the renovations are complete. Sincerely, Jessica B. Assistant General Manager

Thank you for your feedback. We understand how difficult it must have been for your family to deal with allergy and respiratory concerns during your stay, and we appreciate you bringing this to our attention. Please know that our current r… Show more

Thank you for sharing your feedback. We appreciate the detailed observations, as they help us identify where improvements are needed. We are glad to hear our team responded promptly once the bathroom concern was brought to our attention. Regarding breakfast, we will share your comments with our food service team so they can continue refining the offerings. It is helpful to know that there was noticeable improvement during your stay. The business center was down during your visit, but our front desk staff was more than happy to assist with printing boarding passes and other basic needs upon request. We understand how important that service can be and appreciate your patience. We invite you to return once our renovations are complete, as we are working hard to enhance the overall guest experience. We hope to welcome you back for a more seamless and enjoyable stay. Sincerely, Wingate by Wyndham Appleton Staff

Thank you for sharing your feedback. We appreciate the detailed observations, as they help us identify where improvements are needed. We are glad to hear our team responded promptly once the bathroom concern was brought to our attention. R… Show more

Hello, Thank you for your informative feedback. We are pleased that you enjoyed our breakfast selections and the cleanliness and comfort of our room. Our property is undergoing renovations, and your description of sound coming from walls shows us an area we can work on during this time of renovation. If there is anything you would like to add about your stay, please feel free to reach out. Sincerely, Wingate by Wyndham Appleton Staff

Hello, Thank you for your informative feedback. We are pleased that you enjoyed our breakfast selections and the cleanliness and comfort of our room. Our property is undergoing renovations, and your description of sound coming from walls s… Show more