Reviews of Fairfield Inn & Suites Tyler 3 stars

Worst thing: having to review everything I buy. All other things equal I would always buy from a company which did not engage in this vile practice.

See previous answee

I had to come into town late and they have 24hour desk is a huge bonus for me and my children.

The pool was not available because they were remodeling.

The hotel was clean

Just let me say the customer service was horrible, during the breakfast my wife ask for somemore juice and she was told it wouldn't be anymore put out until later. People where having to go to cars or back to there rooms to get something to drink. No trash bags in the trash cans in the rooms . Etc.

clean room for the most part

the air. it was extremely hot. I had to cut light and t.v to cool off

Everyone was so nice and helpful. The beds were so comfortable. Breakfast was good. Would stay there again.

Connivence in location.

My blanket had gone missing and I called the receptionist, she told me it was there and she had seen it in the lost and found. When I went to pick it up, no one could find it.

The hotel had a very strong cleaning type smell. Possibly bleach or something. It was bad in the lobby.

It was in a good location with plenty of places to eat.

The sheets had dried on food on them. The toilet was stopped up and the sink was stopped up. There was shaved hair in the sink and a foul odor in the sink when you went to wash your hands. The sheet was changed by an amazing housekeeper. The bathroom issues weren't addressed and we checked out at 1:30 am. The owner was called yet no compensation was offered.

The only thing I didn't like was the waffle maker wasn't working very well.

Breakfast was great. Staff was great.

Pool didn't work, dryer didn't work, ice machine didn't work, door keypads didn't work

It was clean.

Good breakfast, cold AC, clean bedding

The place smelled musty, the room did too. When I went to adjust the air conditioner, I found 2 Febreeze car air refresher clips in the vents. The ice machine was broken, the pool and hot tub were down. When I asked the front desk about it, they straight up said "look, were like the poorest hotel in Tyler". 😳 Then, the 2nd time we used the bathroom, the light went out so I brought a lamp into the bathroom. They did offer to have us trade rooms but I had already unpacked us so I declined. But thank you for offering! Next, my toddler and I got ready for bed and we found a cockroach in the bathroom that my toddler wanted to play with because I have taught him "bugs are our friends". So that's lovely. And lastly, I asked the front desk for a little milk as I forgot the milk for the toddler's bottle. She checked and said that they had silk milk but the regular milk looked curdled!! What in the world?! That's concerning. Went to breakfast and the wallpaper in one part of the dining area was stapled to the wall... At least 6 or 7 staples keeping it up. Wow. I brought a friend along for this trip and was pretty embarrassed by the whole thing. Paid 105.88 for this place - shouldn't be more than $65 a night.

The staff accommodating me for the issue with the tub to an upgrade

Both rooms had drainage issue with the water in the Bathtub