Cleanliness and staff courtesy

Fast service for early booking and have the availabillity of the room

Stayed in March 2025

Night clerk should be a little more friendly

Quiet and peaceful

Stayed in October 2024

There was construction work during our stay at the end of March 2024. (It was going on in Aug 2023 during our relatives’ stay. Staff explained that it was paused for awhile to get permits then restarted) The workers were professional and courteous. But their tools and materials were stored next to the breakfast area—safety issues, esp for children.

The breakfast bar had a lot of options, food was refilled throughout the meal period, the staff service was professional and responsive to requests.

Stayed in April 2024

ok

ok

Stayed in February 2024

Nothing at this time.

We’ve consistently stayed here two or three times a year and the staff has always been the best. We’re happy to stay here despite the renovations and all that entails. Sometimes you just have to weather slight inconvenience as companies make changes for the better. We’ve noted progress and the construction really has not affected our stay. we look forward to our next stay later in the year.

Stayed in December 2023

Still under construction

Fine

Stayed in November 2023

Small problem with toilet. It became clear there was no building engineer, security etc. at night, just a lone front desk attendant. Little concerning.

Friendly staff, good location for our needs. Good bed, quiet for sleep. Excellent shower and water flow.

Stayed in August 2023

The parking was limited I own a large pickup and someone nicked my door. I didn't like not having vending machines. On any other floor I had go to the lobby for refreshments..

Very comfy bed and sofabed. Very quiet stay. Adore the very necessary 12 o'clock checkout time. The breakfast was next level fresh diy waffles tasty bagels and hot strong coffee any execs necessities are taken care of.

Stayed in January 2023

I am writing to express my dissatisfaction with my recent stay. Upon entering my room after check-in, I noticed two issues: there were no paper cups for the coffee, and no safety box available. Although disappointing, I chose not to raise them at the time. The next morning, before going out, I clearly told the front desk that I did not want anyone entering my room until I checked out, as I preferred to arrange my belongings myself. However, when I returned that evening, I found that nearly all my items had been moved. I reported this to the front desk. While the staff apologized and suggested using the "Do Not Disturb" sign in the future, I had already given clear verbal instructions, and I understood the sign to be for when guests are inside the room. The situation worsened when I discovered a missing luggage tag the next morning. Although the financial value was minor, the tags had been specially imported from Japan to Taiwan, and I had spent weeks finding them. The item was not found despite a search after I reported it at checkout. As someone who has worked as a hotel receptionist before, I understand the job’s challenges and remained patient. However, this experience has made me question the hotel's communication and training procedures. I was particularly concerned about the security of my belongings, especially with no safety box in the room. Given that I had booked a higher-category room expecting better service, this experience left a very negative impression and makes me hesitant to stay again. I hope you will take my feedback seriously and work to improve communication and procedures to prevent similar issues in the future. Sincerely, Greta Lee

I liked almost everything except for the things I am going to mention in the next question.

Stayed in April 2025

Some construction in front, rooms are newly renovated. No spa tubs anymore. Good location near highway and can walk to several chain food coffee very close.

Great breakfast layout.

Stayed in April 2025

It was being remodeled, the photos were not updated, we stayed there for the spa tub, which they do not have any longer. We should have gotten a discount for false advertisement.

Close to the freeway

Stayed in March 2025

Carpets in rooms

It was clean and the staff was nice

Stayed in January 2025

Nothing. Breakfast now includes cheese omelets, scrambled eggs, bacon and sausage, great choice of cereals and yogurt, fresh fruit. You can make your own waffle. Plenty of teas and coffee.

We’ve been coming here the past five or six years to visit with our son and his family. Although remodeling has taken a long time, it looks great! Our comfortable king size bed was in a newly renovated large space and the bathroom was clean and bright and well stocked. So great to see and enjoy the changes! Hats off to the consistently kind staff and Alex especially. It’s always a pleasure staying with you!

Stayed in February 2025

The respect that the staff gave us was no good. The service was bad and my daughter felt scared from the staff.

The staff were very rude and they're mean to my daughter and it was very disrespectful and we decided not even to stay there after the first two nights. It would be great to get a refund

Stayed in January 2025

The uber/lyft drivers had a hard time finding place because of the construction going on they couldn’t make out the hotel. Maybe add more signage.

The people were so friendly, the amenities were great. Location is perfect cause there are literally places walking distance.

Stayed in November 2024

Very nice.

Stayed in September 2024

There was construction inside the location and it was hard to breathe. Being that I havr asthma it was not a great experiance.

Stayed in August 2024

There was a major remodel happening and the entire hotel was an active construction site. Spa facilities were unavailable. Cleanliness was not great. I Found someone else’s pubic hair on towels that were folded and left as ‘clean’. No one actively monitoring breakfast buffet and children were taking food off their plates and putting back into the serving trays, while they were coughing with mouths uncovered while parents were making waffles

The bed was comfortable

Stayed in February 2024

The place was a mess of construction. The staff were so so at best. It was a load location. The bathroom was poor.

it was close to where I needed to be.

Stayed in February 2024

Clean

Clean

Stayed in August 2023

Everything the staff was excellent, the facilities were clean it exceed my expectations.

Stayed in September 2022

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in March 2025