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  5. Reviews of Fairfield Inn & Suites by Marriott Helena

Reviews of Fairfield Inn & Suites by Marriott Helena This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2150 11th Avenue, Helena, MT 59601, United States

#14 of 26 hotels in Helena

Guests' Choice

Review Score

Based on 49 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 17, 2025

    7.0
    Ok, staff, very nice, breakfast great
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting in bathroom sink area was poor, toilet way to low!

    Location, elevator, laundry

    Stayed in August 2025

  • Reviewed: November 30, 2024

    9.0
    The desk staff were pleasant and helpful and all areas were clean.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was by an exit on the ground floor. We could not use it asIt was not working. Would have been nice if it was.

    The property was nice.

    Stayed in November 2024

  • Reviewed: November 4, 2024

    7.0
    Great variety for breakfast, comfortable bedding, updated bathroom & I'd stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The bathroom vanity was a little small and the room could have used a small table with 2 chairs. We reserved ahead of time and the room we were given was occupied, it could have been an awkward situation if the person(s) were in the room and might have been bad for them if we were thieves! (haha)

    The breakfast was excellent, the variety was far better than other places we've stayed. The air conditioner was also good, many places we've stayed have had noisy or malfunctioning air conditioners leaving the room stuffy and warm. The enclosed part of the bathroom was more updated than others we've stayed at.

    Stayed in November 2024

  • Reviewed: September 23, 2024

    8.0
    It was enjoyable and the staff were kind.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Wish the bathroom had a vent fan for the shower and a brighter mirror light.

    It was clean and the room smelled good.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    twice was money taken from my account

    Beds. relatively quiet, good breakfast

    Stayed in September 2024

  • Reviewed: August 18, 2024

    9.0
    Great
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Nothing

    Great

    Stayed in August 2024

  • Reviewed: June 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was extremely friendly and helpful, couldn't have ask for nicer people!! Rooms were nice, and clean. NO complaints! 😁

    Stayed in June 2024

  • Reviewed: May 20, 2024

    8.0
    The staff was amazing and the room nice. We would definitely stay there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was to much chlorine in the hot tub.

    It was clean and a great location.

    Stayed in April 2024

  • Reviewed: September 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Location was fine. Breakfast was good. Hotel was clean.

    Stayed in September 2023

  • Reviewed: December 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Room was not availiblat 3:00 P Lobby /Breakfast area needed to be cleaned/vac/etc

    Stayed in December 2022

  • Reviewed: November 1, 2022

    7.0
    great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    building is looking tired and needs a facelift in and out! small king room!

    great location and good breakfast

    Stayed in October 2022

  • Reviewed: October 8, 2022

    8.0
    Overall the stay was good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    A few ruff edges around elevator and doors. Appeared a little short staffed.

    Great breakfast. Good location.

    Stayed in October 2022

  • Reviewed: September 22, 2022

    8.0
    wonderful stay with excellent, helpful people and yummy breakfast. very clean and easy access.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the mattress on the sleeper sofa was sufficient but could be better. I felt the springs under the thin mattress. I wish there would be a sleeper sofa with a nice comfortable mattress. I think the toilets could be updated to ones that are a little bit higher. we remodeled our home and put toilets that are just slightly higher.

    helpful staff. clean, very good breakfast provided. they didn’t have decaffeinated coffee but the front desk person made a fresh pot just for us!

    Stayed in September 2022

  • Reviewed: May 15, 2025

    1.0
    Denied reservation
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Even though got confirmation from hotel electronically to check in early, on the day we were travelling when I tried to check in, was unsuccessful. I called hotel who told me they did NOT have my reservation and further, they were full and had no room for us. Bad way to start a trip. Would not choose them again.

    Looked beautiful on website

    Stayed in April 2025

  • Reviewed: March 5, 2025

    10
    The morning staff was hilarious!
    • Business trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    My TV’s screen in Room 206 was kindof off colored

    The comfortable bed

    Stayed in March 2025

  • Reviewed: March 5, 2025

    10
    Always greeted by a smile
    • Business trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No mirror in shower

    The breakfast

    Stayed in March 2025

  • Reviewed: September 14, 2024

    4.0
    Should be cheaper
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was way too cold for season. It was like taking an ice bath. The hot tub didn’t work, and that was not noted until after check-in. The rooms are outdated. There was no counters pace for the bathroom in the walls and everything were so thin that you could hear everything, Door, slamming in the hallway, people walking up and down the hallway.

    It’s extremely outdated you could hear every noise and we did have a gentleman that was below us that complained about my children after we walked in the room for about two minutes. The pool was extremely freezing, and the hot tub was also broken. The morning staff was great, but the staff that was there in the evening was not so friendly.

    Stayed in September 2024

  • Reviewed: September 13, 2024

    1.0
    Will never stay here again.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There was an issue while checking in and out with the system saying I owed money when it had been paid in full when booked. The beds were HORRIBLY uncomfortable. The internet was extremely slow and kept disconnecting. Twice I got ice out of the ice machine that had something black in it, unsure if it was plastic or mold.

    Good location and friendly staff. I loved the size and setup of my room.

    Stayed in September 2024

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, amenities

    Stayed in May 2024

  • Reviewed: October 10, 2023

    1.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not good. The air conditioning was so noisy it kept us awake as did the neon sign outside the window. The sink was blocked and full of foul water. Our complaints were not addressed and the manager promised a discount yet charged us the full price which was terrible value

    Good facilities and most staff helpful but our problems and justified complaint was not addressed and the manager did not do what he promised.

    Stayed in September 2023

  • Reviewed: May 10, 2023

    4.0
    better options out there. Don't recommend
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Dated facility, Loud vehicle noise. Breakfast had no fruit, sausage patties tough, no oatmeal put out, sugary yogurt only. Check in person made be feel uncomfortable.

    Clean room, no neighbor noise, fairly safe and well lit parking

    Stayed in May 2023

  • Reviewed: March 23, 2023

    1.0
    Horrible an Very Unprofessional! a refund must be issued !
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The front staff night (ASB)auditor clerk immediately started telling us how she lost her children to Cps talking non stop telling us she lost her kids due to meth was a felon but her sister the manager got her the job! The night auditor clerk (ASB) proceeded to tell us when she drinks her pants come off an then referred to my guest as a 12 year old . My guest replied I’m 33. Clerk (ASB) then asked if I was his mother, while letting her hair down an un-buttoning her blouse a few buttons. The night auditor (ASB) took almost an hour to check us in while people waited an she did not know how to operate the system an take my Apple Pay or card was shaking an talking so fast she appeared to not be able to function an using meth as a substance abuse counselor it was obvious this individual was using something or just plain unprofessional! I paid cash an got my receipt. an she still wouldn’t stop talking about her sexual nature an drug history! We walked off she was still going on ! We checked into our room went to dinner bowling out for the night upon returning and coming in we went by the front desk my guest said he was going to go to the spa we had a bottle of whiskey which she saw an I was going to join in a few but didn’t say so to her! The night auditor (ASB) heard us an stated as we came in through the front entrance after our night out in front of other guests she too was closing the front desk an was going to go get into the hot tub too while on the job?! I was shocked an another guest told her what ?! that’s unprofessional ! I also told her it was unprofessional not believing (ASB) clerk would actually do so. My guest went to the hot tub I was in the room a minute when I came back down to meet my guest in the hot tub the night auditor (ASB) was in the hot tub my guest jumped out an ran from her the clerk (ASB) an the situation!

    location

    Stayed in March 2023

  • Reviewed: January 16, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms weren’t cleaned very well. there was a load party which happened on our second night, and my husband and I were the ones who had to stop it. we got over charged for our stay.

    That it was close to or event venue

    Stayed in January 2023

  • Reviewed: October 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

Showing 1 - 25

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