2400 West Sam Houston Parkway South, Westchase, Houston, TX 77042, United States
#257 of 442 hotels in Houston
Guests' ChoiceBased on 105 hotel reviews
7.1Cleanliness
7.5
Comfort
7.4
Location
7.8
Facilities
7.1
Staff
8.0
Value for money
7.2
Free WiFi
10.0
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End of dialog contentReviewed: 11 August 2025
Jc
United StatesRoom had no curtains and spotlights from neighboring property was an issue.
Stayed in August 2025
Reviewed: 2 June 2025
Jackesha
United StatesIt was very out dated, the hotel had a bad smell entering in the lobby. The fitness center was closed, or out of order. Normally I go to a hotel it’s sold out but this one wasn’t due to several reason. Need to upgrade the hotel.
The hotel was in a great location. The staff was professional and friendly. The breakfast was hot and a had variety of food to eat. Overall it was a decent stay.
Stayed in June 2025
Reviewed: 27 March 2025
Ruthie
United StatesThere is no drinking cold water at breakfast time and also in the lobby
Stayed in March 2025
Reviewed: 11 August 2024
Arthur
United Statesdid nt use the spa the water was not heated. does the pool have enough clochrine
didnt stay for breakfst room was good
Stayed in August 2024
Reviewed: 8 July 2024
Juan
United StatesSMELL BAD MY ROOM NO GOOD CLEAN
Stayed in July 2024
Reviewed: 30 March 2024
Ione
United StatesBreakfast would have been nice but when my daughter and I came down at 9:30 breakfast was all gone and they didn’t replace it…..
Stayed in March 2024
Reviewed: 18 March 2024
Ms
United StatesThe property itself was out of date. The lights were very dim, and the outlets were really loose, which caused them not to hold the cords. Bathroom lighting and fan were connected, which made loud noise. When we arrived there was no internet or television but there was a storm that passed through before we arrived. The room phone did not work. At breakfast, the waffle iron was hard to turn, but other guests assisted.
The staff was really great. The manager was very helpful she even came to our room to make sure we were okay during difficulties. The water was HOT, which is always a plus for my family and I. Breakfast was provided. Free parking, indoor pool.
Stayed in March 2024
Reviewed: 12 February 2024
Dahl
United StatesI picked this hotel specifically because it had an indoor pool and a hottub. The hottub didnt work and the pool was freezing even though indoors.. I would have kept looking for another hotel had I known it didn't work so that was really disappointing.
Breakfast was really good, surprisingly a lot of options! Also, the staff was so friendly and helpful. Room was quiet and close to restaurants. The room was clean and easy to access from our car.
Stayed in February 2024
Reviewed: 25 September 2023
Joe
United StatesThe room didn’t smell to good..
Stayed in September 2023
Reviewed: 17 July 2023
Lourene
United StatesThe hotel itself was nice but it had a very unusual smell, smell more of a urine or stuffy smell once you walk inside the hotel, and all so in the room when you have the AC on. We sprayed air freshener in the room to control the smell.
The rooms was very clean, bed was comfortable.
Stayed in July 2023
Reviewed: 13 June 2023
Tiffany
United StatesAlthough the property was aesthetically clean, I could tell that there were some underlying issues. Underneath the bleach smell from the cleaning products, there was sort of a mildew underlay.  you can tell that there is definitely an issue somewhere at the property. Upon arriving in our room it had a humid, musty smell. The room was clean for the most part but I did find a toenail on the carpet. The floors could have been cleaned a lot better. I definitely won’t be coming back, but it will be a decent place to say if they make those necessary corrections.
The property inside was aesthetically clean. The staff was ok. Checking in was pretty quick. 
Stayed in June 2023
Reviewed: 13 March 2023
Candice
United StatesRan out of towels at 8pm. That is way too early to run out of towels on a Saturday night. No smart TVs.
It was a good breakfast. Staff was very nice and helpful. The beds were comfortable.
Stayed in March 2023
Reviewed: 28 February 2023
Dennis
United StatesPool was closed. We thought it’s gonna be open.
The room was clean and staff was nice and accommodating.
Stayed in February 2023
Reviewed: 13 February 2023
Jasmine
United StatesShowerhead
Stayed in February 2023
Reviewed: 3 December 2022
Abdulhadi
Saudi Arabiavery close to high way
Good service and care from Tina in reception and the woman who serves breakfast
Stayed in December 2022
Reviewed: 12 August 2025
Brenda
United StatesThere was no dislikes !
Friendly staff and rooms were clean and comfortable
Stayed in August 2025
Reviewed: 4 August 2025
Marvin
United StatesPool was nasty!! Smell of marijuana in the elevator and in the hallways. We even saw call girls coming in. This was the nastiest place we have ever been!! The room door locks didn’t work well and we felt very insecure!!!
Nothing!! Dirty hotel, pool was nasty even water didn’t circulate.
Stayed in August 2025
Reviewed: 5 June 2025
Kia
United StatesNOT TOO MANY OPTIONS
IT WAS OK
Stayed in May 2025
Reviewed: 28 April 2025
Batul
United StatesThe beds weren't made, the rooms were dirty. The drawers kept opening up. The breakfast was horrible. The hotel is ancient and hasn't been kept up. The AC was louder than my father's snore.
Nothing
Stayed in April 2025
Reviewed: 10 February 2025
Elizabeth
United StatesAC made ahorrible noise....reported it Monday and it was Thursday before it was fixed. Smoke alarrm went off Saturday at 10:15 pm for about 30 minutes. No reason given but thankfully no fire!!
Location is great. Breakfast was fine.
Stayed in February 2025
Reviewed: 10 December 2024
Roland
United Statesrestaurants around the area and close to the event
Stayed in December 2024
Reviewed: 21 October 2024
Destiny
United StatesThe pillows were a little flat but that was it!
The buffet to breakfast was amazing variety!
Stayed in October 2024
Reviewed: 30 September 2024
Aneth
United StatesIts very clean, comfortable, and the customer service was nice.The breakfast was amazing, it has alot of variety. The only “bad” thing at the time was that the elevator was out of order, hopefully they got that fixed . 9/10
Stayed in August 2024
Reviewed: 23 September 2024
Arthur
United Statesthe a/c was a little weak.
Stayed in September 2024
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