Reviews of Comfort Inn & Suites Mt Laurel-Philadelphia 3 stars
350 Century Parkway, Mount Laurel, NJ 08054, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery unprofessional your agent.
The checks in was not welcoming very unprofessional.
Dear Eugenia, Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. However, we’d like to clarify a few points for future reference. At check-in, our front desk team remained polite and professional, even when faced with challenging behavior. You requested a complimentary late check-out, which, as kindly explained by our staff, is only available to Choice Privileges members who book directly with us, or for an additional fee. Unfortunately, neither condition applied in your case. We always aim to provide fair and consistent service to all our guests, and we appreciate your understanding that certain services may incur extra charges unless otherwise stated.
Dear Eugenia, Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. However, we’d like to clarify a few points for future reference. At check-in, our front desk team remained polite and profe… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewClose to what had to do
Crowed and not as clean
Dear Elbert, Thank you for taking the time to share your feedback. We're glad our location was convenient for your needs and that you found some aspects of your stay satisfactory. However, we're sorry to hear that certain areas—such as cleanliness, comfort, and overall value—did not meet your expectations. We truly appreciate your comments, as they help us identify where we can improve. Your experience is important to us, and we hope to have the opportunity to provide you with a better stay in the future.
Dear Elbert, Thank you for taking the time to share your feedback. We're glad our location was convenient for your needs and that you found some aspects of your stay satisfactory. However, we're sorry to hear that certain areas—suc… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation. Room size. Amenities
Bathroom cleaningless needs works
Dear Frantz, Thank you for your feedback and for recognizing our staff, bed quality, and overall amenities. We're pleased to hear that several aspects of your stay met your expectations. We also appreciate your note regarding the bathroom cleanliness. Please know that we take this seriously and will review it with our housekeeping team to ensure we improve in this area moving forward. We value your input and hope to welcome you back for an even better stay next time.
Dear Frantz, Thank you for your feedback and for recognizing our staff, bed quality, and overall amenities. We're pleased to hear that several aspects of your stay met your expectations. We also appreciate your note regarding the bath… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI felt safe and secure at a time where I was displaced from my home due to maintenance issues. The staff was always super-friendly.
Neighbors would bang on the wall or door at the slightest noise I made when in the room. However, noise-cancelling headphones allowed me to enjoy the peace of my room to ignore their rowdiness.
Dear Jennifer, Thank you for choosing to stay with us during such a challenging time. We’re truly glad to hear that our staff’s friendliness and the safe environment provided you with comfort and security. We’re sorry to hear about the noise from neighboring rooms and appreciate your understanding in finding a way to make your stay more peaceful. Your feedback helps us identify ways to improve the overall guest experience, and we’ll be mindful of noise concerns moving forward. We’re grateful for your kind words and hope that if you ever need a “home away from home” again, we can welcome you back under better circumstances.
Dear Jennifer, Thank you for choosing to stay with us during such a challenging time. We’re truly glad to hear that our staff’s friendliness and the safe environment provided you with comfort and security. We’re sorry to hear about the no… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation was close to numerous attractions and major highways
Room smelled horrible, used Clorox wipes to clean the room over because it was disgusting. Couch/ pull out bed had to go downstairs and ask the front desk for full bid settings because it none supplied in the room! People above us made so much noise and was unable to sleep. Bathroom was completely falling apart! Tile was cracking and felt like the floor was falling in. Tub was absolutely disgusting. We didn’t shower we ended up leaving and coming home and showering. Door looked r repainted and absolutely horrible job was done. Before I left without showering, I asked housekeeping for a towel and she told me all the towels were accounted for and if I wanted one, I would have to give her one out of my room to get an extra towel. NEVERRRRRR AGAINNNNN
Dear Shanefia, Thank you for your feedback. We're very sorry to hear about your experience. We take all guest concerns seriously and strive to maintain a high standard of cleanliness and service. Please note that this room was inspected by our housekeeping supervisor prior to your arrival and met our cleanliness standards at the time. If anything fell short during your stay, we sincerely apologize and would have appreciated the opportunity to address it right away. We understand that travel can be stressful, and we regret that your stay did not meet your expectations. Your feedback has been noted and shared with our team for further review. We hope you find future accommodations that better suit your preferences.
Dear Shanefia, Thank you for your feedback. We're very sorry to hear about your experience. We take all guest concerns seriously and strive to maintain a high standard of cleanliness and service. Please note that this room was inspect… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThere was no breakfast first day we were there. They closed it before the time it was over.
Just better cleaning and better breakfast options.
Dear Catherine, Thank you for staying with us and for taking the time to share your feedback. We're glad to hear you found our location and overall value satisfactory. We’re sorry to hear that you missed breakfast during your first morning. Please note that our breakfast hours are clearly posted — Monday through Friday from 6:00 AM to 9:00 AM, and Saturday and Sunday from 7:00 AM to 10:00 AM. We do our best to ensure everything remains available through the posted times, and we’ll follow up with our team to make sure the service aligns with expectations. We also appreciate your comments about cleanliness and breakfast variety — feedback like yours helps us improve. We hope to have another opportunity to provide you with an even better experience in the future
Dear Catherine, Thank you for staying with us and for taking the time to share your feedback. We're glad to hear you found our location and overall value satisfactory. We’re sorry to hear that you missed breakfast during your first mo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDidn’t attend was sleeping well
There was nothing to not like
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found your new favorite spot to relax and rest comfortably — that's exactly the experience we aim to provide. It’s always great to know our guests are able to truly unwind without any issues. We look forward to welcoming you back for another peaceful stay whenever you're in the area.
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found your new favorite spot to relax and rest comfortably — that's exactly the experience we aim to provide. It’s always great to know our g… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe TV worked
I didn't have a desk chair. The tub was chipped needs to be replaced in my opinion.
Dear Roman, Thank you for your feedback and for staying with us. We’re glad to hear you enjoyed the overall comfort and cleanliness of your room. We’ve noted your comments regarding the missing desk chair and the chipped tub, and we’ll make sure our team reviews them. If there's anything you need during a future stay, please don’t hesitate to let us know—we’re always here to assist.
Dear Roman, Thank you for your feedback and for staying with us. We’re glad to hear you enjoyed the overall comfort and cleanliness of your room. We’ve noted your comments regarding the missing desk chair and the chipped tub, and we’ll make… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe bed was exceptionally comfortable
The facilities should be upgraded and repainted.
Dear Lashawn, Thank you for taking the time to share your feedback following your stay with us. We're thrilled to hear that you found the bed exceptionally comfortable and appreciated the efforts of our staff — your perfect scores in those areas truly mean a lot to us! We also want to acknowledge your comments regarding the facilities. We take your input seriously, and we agree that some areas could benefit from upgrades and fresh paint. Your feedback helps us prioritize improvements, and we are actively working on enhancements to provide a better overall experience for our guests. We hope to welcome you back in the future and provide you with an even more enjoyable stay.
Dear Lashawn, Thank you for taking the time to share your feedback following your stay with us. We're thrilled to hear that you found the bed exceptionally comfortable and appreciated the efforts of our staff — your perfect scores in t… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewLocation
No comment
Dear Mark Steven, Thank you for taking the time to leave a review of your stay with us. We're thrilled to see you rated our location and value for money so highly—it's great to know those aspects met your expectations! We also appreciate your kind words about our staff and cleanliness, as our team works hard to ensure a welcoming and spotless environment for all our guests. We noticed your ratings for comfort and facilities were a bit lower, and we'd love to learn more about how we could improve in those areas. Your feedback is very important to us and helps us grow. We hope to have the opportunity to welcome you back for an even better experience next time.
Dear Mark Steven, Thank you for taking the time to leave a review of your stay with us. We're thrilled to see you rated our location and value for money so highly—it's great to know those aspects met your expectations! We also app… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified reviewAbsolutely nothing
The room was absolutely disgusting, bed sheets were stained and room smelled disgusting then they wouldn’t refund me entire amount for 1 week stay and charged me 500 for one night stay that we didn’t even stay more than a 1/3 the cost of the week
Dear Holly, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. To clarify, the room was inspected thoroughly both before your arrival and again after your concerns were raised. In both inspections, no issues were found that would have warranted a refund. You were only charged for the first night, as you remained in the room for over four hours. As stated in our policy, once a guest occupies a room for that length of time, especially on a high-demand night, the night is considered used. We strive to provide respectful service to all our guests and expect the same in return. Sincerely, Operations Supervisor
Dear Holly, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. To clarify, the room was inspected thoroughly both before your arrival and again after your concerns were raised. In both in… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBeautiful in the outside.
Outdated on the inside. Customer representative said she would add my points. She didn’t.
Dear Susan, Thank you for sharing your feedback. We're glad to hear you found the property exterior appealing and appreciated the service from our team. We regret that some aspects of the interior did not meet your expectations and appreciate your comments. Regarding the points, please note that loyalty points can only be earned when reservations are made directly through the hotel or Choice Hotels, not through third-party booking sites. We're sorry for any confusion and understand how this could be frustrating. If you have any further questions or need assistance, please don’t hesitate to reach out. Sincerely, Operations Supervisor
Dear Susan, Thank you for sharing your feedback. We're glad to hear you found the property exterior appealing and appreciated the service from our team. We regret that some aspects of the interior did not meet your expectations and appr… Show more