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  5. Reviews of Best Western Ottumwa Inn & Suites

Reviews of Best Western Ottumwa Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2813 N Court Rd, Ottumwa, IA 52501-1134, United States

#7 of 8 hotels in Ottumwa

Guests' Choice

Review Score

Based on 98 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    7.9

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    7.7

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 4, 2025

    6.0
    Excellent staff, very average facility
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress has a slight moldy smell, but the room also had slight odors of cleaning agents, like they are trying to overcome the stale odors

    Nothing special, but I don’t need or expect special.

    Stayed in August 2025

  • Reviewed: May 12, 2025

    8.0
    Very good in many ways
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs a better mini fridge in the room that does not leak and more selection for breakfast

    The room, the amenities on site, and the friendliness of the staff

    Stayed in May 2025

  • Reviewed: May 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Ok

    Stayed in May 2025

  • Reviewed: May 5, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No protein in the breakfast menu, especially no eggs. No towels in the pool area.

    Breakfast was ok. lot of cereal options. Indoor pool. New Rooms.

    Stayed in May 2025

  • Reviewed: April 22, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't care for the breakfast. No eggs or meat and the potatoes were not all the way cooked. Plus I was not told or offered the 50$ gift card for staying 2 nights. Plus there were sponges holding up one leg of the desk. Just a little tacky.

    It was a clean place

    Stayed in April 2025

  • Reviewed: April 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was very chilly. Heat needed to be turned you more.

    Location and the rooms were clean and very quiet

    Stayed in April 2025

  • Reviewed: February 14, 2025

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff, not accommodating. Didn't know much about the surrounding area or places to eat. American English was not his first language.

    Clean pool.

    Stayed in December 2024

  • Reviewed: January 26, 2025

    7.0
    Nice friendly staff. The rooms could use a little more attention with cleaning. Beds are comfortable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 7 nights

    I am a night shift worker so the days were noisy while trying to sleep

    easy check in. parking is close.

    Stayed in December 2024

  • Reviewed: January 1, 2025

    8.0
    Safe and comfortable stay, but needs some attention to cleanliness.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights

    The room was surface clean, but needed some attention. There were marks on the walls, dead beetles in the windowsills, and a dirty washcloth had been left hanging on the shower bar.

    The room/bed was comfortable and the location felt safe. The breakfast was available, but not very good with much selection. It was easy to get in and out of with no problems with parking or staff or anything.

    Stayed in December 2024

  • Reviewed: September 30, 2024

    8.0
    Restful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Also, walls between rooms a bit thin in terms of sound-proofing. Luckily my neighbors went to sleep as early as I.

    Everything but the slow, unsecured internet

    Stayed in September 2024

  • Reviewed: September 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Unfortunately the room we booked and paid for in advance had been 'given away' to college students as well as a ground floor room as we're both seniors. Both had been confirmed in advance and we arrived well within the time window we had indicated. Internet was very weak...could not stream any videos on my laptop. So the facilities were wonderful....the rest not so much.

    Everything new/updated and very clean....great location while on the road.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    My only problem was there was a dirty bar of soap left in the bathroom. Now I didn't have a problem. But I overheard someone telling a employee that her bed had bedbugs.

    Overall I was satisfied

    Stayed in September 2024

  • Reviewed: August 19, 2024

    7.0
    I make this trip 2 or 3 times a year. I MAY try this location again.
    • Leisure trip
    • Solo traveler
    • King Room - Mobility Accessible with Roll-in Shower
    • Stayed 4 nights

    Black out blind was stuck down—Maintenance ill and couldn’t be fixed for a couple days. Shower wasn’t hot or even warm.

    Good location —close to highway

    Stayed in August 2024

  • Reviewed: July 29, 2024

    6.0
    Much improved from last stay
    • Leisure trip
    • Couple
    • King Room - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Clock radio in room could not be set

    Location; price

    Stayed in July 2024

  • Reviewed: June 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was a little hard, but not bad.

    It was clean. Staff was friendly.

    Stayed in June 2024

  • Reviewed: February 6, 2024

    6.0
    Okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet in our room was disgusting. Went to the front desk about it. They had it cleaned shortly after.

    Stayed in February 2024

  • Reviewed: November 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    there was lots of construction during the stay

    close by where we needed to go

    Stayed in August 2023

  • Reviewed: October 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Confusing to find because of the name change. Also it was confusing to find the way to enter the parking lot.

    The people who greeted me and sign me in we're very kind.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Their breakfast could be a little better

    Stayed in October 2023

  • Reviewed: October 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Alot of the amenities didn't work or were out of order.. had to ask for clean towels each day.

    The staff was very nice.. The room was very spacious.

    Stayed in October 2023

  • Reviewed: October 21, 2022

    8.0
    Rude manager, everyone else super nice!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The manager was the only person that was rude, tried accusing me of hoarding towels. I wasn't even at the hotel other than to sleep really. Gave him 5 dirty towels after being there 3 days and only gave me 1 back. And I was sharing a room so..

    Almost all the staff was super friendly and helpful. Carolyn was so sweet and gave me run down of the town. I can assure you, if it wasn't for her, I don't think many people would stay there

    Stayed in October 2022

  • Reviewed: September 19, 2022

    7.0
    convenient
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    not very clean

    location

    Stayed in September 2022

  • Reviewed: August 18, 2025

    10
    Weekend in Ottumwa, Iowa.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice Best Western staff was friendly and helpful. My room was crisp.and clean. It has a pool, great selection hot or cold for breakfast Overall, the facility hit all the high marks.

    Stayed in August 2025

  • Reviewed: July 20, 2025

    4.0
    This place is a dump!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    it was dirty. the glass door as soon as you walk in are smeared with something. The toilet had hairs all over it. So you know no one cleaned the toilet. Took twenty minutes and a second call to get someone to come clean the toilet. They don’t allow early check ins. Not a person there but no room to put us in. Mind you we got there at 2:21 pm and check in is at 3:00 pm. Their service was blah!

    It was quiet.

    Stayed in July 2025

Showing 1 - 25

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