Reviews of Holiday Inn Express & Suites Phoenix - Mesa West by IHG 2 stars
1405 S Westwood, Mesa, 85210, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great. Location was perfect for us.
Pool was dirty the whole time we were there. They said they cleaned it but it looked the same! Disappointed….. if you have kids that want to swim don’t stay here. Bed was uncomfortable can tell was very old cause it sank down big time. You can tell the property is NOT kept up at all
Hello Sonia, Thank you for your feedback. We appreciate your comments about the breakfast and location. We continuously strive to maintain our facilities to ensure an enjoyable experience for all guests. Your concerns regarding the pool and bed have been noted and will be shared with the relevant teams for review. We value your input and hope you’ll consider staying with us again in the future for a better experience.
Hello Sonia, Thank you for your feedback. We appreciate your comments about the breakfast and location. We continuously strive to maintain our facilities to ensure an enjoyable experience for all guests. Your concerns regarding the pool an… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean and friendly staff
The bed was very uncomfortable. Felt like I was gonna roll off the side due to edge of bed being warped from people sitting on the edge of the bed. Also the bathroom was a bit small.
Hello Tiffany, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness and the friendliness of our staff, as we strive to provide a welcoming environment. We take all guest experiences into consideration for future improvements, including the comfort of our beds and bathroom layouts. Your insights are valuable to us, and we hope to provide you with a more comfortable experience during your next visit.
Hello Tiffany, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness and the friendliness of our staff, as we strive to provide a welcoming environment. We take all guest experi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewSwimming pool and breakfast. The rooms were excellent
Nothing
Hello Ethelbah, Thank you for sharing your feedback! We're glad to hear that you enjoyed the excellent rooms. We appreciate your comments regarding the swimming pool and breakfast, as they help us enhance our guest experience moving forward. We hope to welcome you back for another stay in the future, where you can enjoy even more of our amenities.
Hello Ethelbah, Thank you for sharing your feedback! We're glad to hear that you enjoyed the excellent rooms. We appreciate your comments regarding the swimming pool and breakfast, as they help us enhance our guest experience moving fo… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewIt was cold which felt good because our home ac went out we have a kid so we wanted a hotel with cold ac and it did the job
Nothing all good
Hello Bausman, Thank you for your feedback. We're glad to hear that our air conditioning met your needs and provided a comfortable environment for you and your family during your stay. We hope to welcome you back for another enjoyable experience in the future.
Hello Bausman, Thank you for your feedback. We're glad to hear that our air conditioning met your needs and provided a comfortable environment for you and your family during your stay. We hope to welcome you back for another enjoyable … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewFront counter very nice and friendly great guy
Hello Anderson, Thank you for your kind words about our front desk staff! We're thrilled to hear you had such a positive experience with them. Ensuring our guests feel welcomed is a top priority for us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
Hello Anderson, Thank you for your kind words about our front desk staff! We're thrilled to hear you had such a positive experience with them. Ensuring our guests feel welcomed is a top priority for us. We appreciate your feedback and … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewStaff were great. Breakfast was good. Beds were comfy.
Air conditioning and room made a high squeaky noise. You could not see TV from one of the beds so we as a family had to all sit in one bed because the TVs did not tilt or move. The pool was dirty cloudy you couldn’t even see the bottom and hot. There was transient in the parking lot walking through bumming cigarettes looking through ashtrays. There was only one entrance through the main door. All other doors were locked at all times to enter.
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the staff service, breakfast, and comfort of the beds. We take all comments seriously as they help us improve the overall experience for our guests. Your observations regarding the air conditioning, pool condition, and access points will be shared with management for future consideration. We appreciate your input and hope that your next experience with us will be more enjoyable.
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the staff service, breakfast, and comfort of the beds. We take all comments seriously as they help us improve the overall experience for our guests. Y… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewGood options on breakfast.
None
Dear Guest, Thank you for your feedback on the breakfast options! We're glad to hear you enjoyed the selections available. Your comments are appreciated and will be shared with the team as we continuously strive to enhance our guests' experiences. If there's anything else you'd like to share about your stay, please feel free to reach out.
Dear Guest, Thank you for your feedback on the breakfast options! We're glad to hear you enjoyed the selections available. Your comments are appreciated and will be shared with the team as we continuously strive to enhance our guests&#… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewBetter than average. Apple cider was great.
The gravy tasted like a can of mushroom soup.
Dear Guest, Thank you for sharing your feedback. We're pleased to hear you enjoyed the apple cider. Your comments regarding the gravy will be noted as we continuously strive to enhance our offerings. We appreciate your input, as it helps us improve the overall guest experience. We hope to welcome you back in the future to try more of our menu.
Dear Guest, Thank you for sharing your feedback. We're pleased to hear you enjoyed the apple cider. Your comments regarding the gravy will be noted as we continuously strive to enhance our offerings. We appreciate your input, as it hel… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe staff and breakfast was awesome, we felt welcomed and had a good rest
Hello Harrison, We are delighted that you enjoyed our staff and breakfast during your stay. Providing a warm welcome and a restful experience for our guests is a top priority for us. Thank you for taking the time to share your positive feedback with us.
Hello Harrison, We are delighted that you enjoyed our staff and breakfast during your stay. Providing a warm welcome and a restful experience for our guests is a top priority for us. Thank you for taking the time to share your positive fee… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe location was clean and everything was satisfactory. We especially enjoy the convenience of having breakfast and coffee there. This is why we choose to stay at Holiday Inn.
Hello Magdalena, We are delighted to hear that your stay at Holiday Inn met your expectations, and you enjoyed the cleanliness and convenience of our location. Providing a satisfying experience for our guests is what we aim for, and we are thrilled that you appreciated our breakfast and coffee offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.
Hello Magdalena, We are delighted to hear that your stay at Holiday Inn met your expectations, and you enjoyed the cleanliness and convenience of our location. Providing a satisfying experience for our guests is what we aim for, and we are… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewThe staff are very friendly, the gym was clean and breakfast was great.
No complaints.
Hello John, We are delighted to hear that you had a pleasant stay with us! Our team takes pride in providing excellent service, and we are glad you enjoyed our facilities and breakfast offerings. Thank you for sharing your positive feedback, and we hope to welcome you back in the future.
Hello John, We are delighted to hear that you had a pleasant stay with us! Our team takes pride in providing excellent service, and we are glad you enjoyed our facilities and breakfast offerings. Thank you for sharing your positive feedbac… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewThe room was clean with quiet halls.
N/A
Hello Brenda, We are delighted to hear that you found our rooms clean and enjoyed a peaceful stay with us. Our team works hard to maintain a serene environment for all our guests to relax in. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay.
Hello Brenda, We are delighted to hear that you found our rooms clean and enjoyed a peaceful stay with us. Our team works hard to maintain a serene environment for all our guests to relax in. Thank you for your feedback, and we hope to wel… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewConvenient location, nice facilities.
You are advertising non-accessible rooms as accessible. We reserved and paid for an accessible, but were given room 116. This has a standard height toilet and no grab bars in the shower/tub. We were transferred to 216 which is an actual accessible room.
Hello Luccia, We apologize for any inconvenience experienced during your stay. Our team appreciates your feedback and will use it to enhance our services. We are pleased to hear you found our location convenient and enjoyed our facilities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hello Luccia, We apologize for any inconvenience experienced during your stay. Our team appreciates your feedback and will use it to enhance our services. We are pleased to hear you found our location convenient and enjoyed our facilities.… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewConvenient, affordable, comfortable and very good breakfast
Outside stairs
Hello Mary, We appreciate your feedback on our convenient location, comfortable rooms, and delicious breakfast offerings. While we're glad you enjoyed your stay, we regret any inconvenience caused by the outside stairs. We value your review and hope to welcome you back in the future.
Hello Mary, We appreciate your feedback on our convenient location, comfortable rooms, and delicious breakfast offerings. While we're glad you enjoyed your stay, we regret any inconvenience caused by the outside stairs. We value your r… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified review