5910 Merchants Street, Florence, 41042, United States of America
#12 of 31 hotels in Florence
Guests' ChoiceBased on 84 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.8
Staff
8.6
Value for money
8.1
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Tamara
United States of AmericaA/C and heat not working well.
close to airport
Stayed in April 2024
Reviewed: September 17, 2023
Susan
United States of Americaneeded a towel rack in the bathroom for wet towels
all as expected-good food, comfortable beds, clean and modern. plenty of electrical connections
Stayed in September 2023
Reviewed: August 22, 2023
Lisa
United States of AmericaWould have liked a nicer view on the side facing the airport. We could not see the fireworks from our room.
The room was clean and well kept. the hotel was in a great location, centrally located amongst tourist interests, and restaurants were available nearby. The breakfast was adequate, nothing fancy but edible and convenient.
Stayed in July 2023
Reviewed: July 7, 2023
Barbara
United States of AmericaEverything was very good
Clean , excellent decor, breakfast was well set up.
Stayed in May 2023
Reviewed: May 3, 2023
Glenda
United States of AmericaThe some of the breakfast was cold. The hours for the breakfast were not long enough.
We liked the room. It was very nice
Stayed in May 2023
Reviewed: April 24, 2023
Laura
United States of AmericaStaff was nice but I didn't feel the welcome I feel at other hotels. They were a bit standoffish. Breakfast was tasty but the omelet was just lukewarm at best. Very small pool that is outside so we could not swim because it was cold and raining.
The room was very clean and comfortable.
Stayed in April 2023
Reviewed: April 18, 2023
Maria
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 2, 2023
Chelsy
United States of AmericaWe had to stand at the front desk for 20-25 mins because the front desk staff didn't know how to work the computer and couldn't find our reservation even after showing them the confirmation. After 2 video calls later to another employee not on site we finally got to our room to eat our cold supper after our flight. Love holiday Inn but the staff could use some more training if they're gonna run the front desk
Hotel was clean and nice.
Stayed in January 2023
Reviewed: January 2, 2023
Oleksandr
United States of AmericaBreakfast is great. The coffee is hot👍
Stayed in January 2023
Reviewed: October 26, 2022
Bonnie
United States of AmericaThe bed was not comfortable.
Nice place, very clean
Stayed in October 2022
Reviewed: September 27, 2022
Donna
United States of AmericaThe too soft pillows
I liked the pool area
Stayed in September 2022
Reviewed: August 13, 2022
Michelle
United States of AmericaThe bed was not made very well. sheets were extremely wrinkled and a stain on the blanket. The breakfast wasn’t very good either.
looked new and was very quiet
Stayed in August 2022
Reviewed: April 6, 2022
Percy
United States of AmericaThe breakfast was nothing to brag about. More centered in kids eating.
It was clean and well maintained
Stayed in April 2022
Reviewed: March 27, 2022
Jan
United States of Americabreakfast was a little limited. no sausage/bacon for breakfast and only one type of coffee.
large, very clean hotel and friendly staff
Stayed in March 2022
Reviewed: March 7, 2022
Barbara
CanadaWish there had been an indoor pool, but can’t have everything..
The rooms were very clean, well lit and updated. The shower was superb, bed comfortable and the TV, excellent. Breakfast was the best we have encountered on our road trip. Value for money, excellent.
Stayed in March 2022
Reviewed: February 28, 2022
Betsy
United States of AmericaThe breakfast was so so. You might want to go try out the breakfast at Choice hotels and see how yours compares.It was
The desk people were so nice, Alex and another girl! A cleaning girl directed me to the computer to print my boarding passes. The bed was so comfortable and the shower was awesome!
Stayed in February 2022
Reviewed: January 18, 2022
Jennifer
United States of AmericaI stayed here for 3 nights and not even once they cleaned the room. I even had to ask for extra towels and bath tissues. breakfast wasn’t that good either.
The bed was comfortable and the location was good.
Stayed in January 2022
Reviewed: January 13, 2022
Amber
United States of Americathey were quick to get us in a room. we got snowed in at that area and this was the only hotel who was quick in finding us a room for the night.
Stayed in January 2022
Reviewed: January 1, 2022
Rusty
United States of AmericaThe location to the hospital.
Stayed in December 2021
Reviewed: December 21, 2021
Denise
United States of AmericaWe were told Marriot does not allow employees to play Christmas music in the hotel for guests. It's Christmas! Real disappointing. Shame on Marriot!
The room was clean and hotel staff was friendly. Breakfast was better than expected given the pandemic. Great location. Free parking.
Stayed in December 2021
Reviewed: December 4, 2021
Julie
United States of Americabrand new facility - great location and super clean
Stayed in December 2021
Reviewed: December 3, 2021
Nancy
United States of Americagood location
Stayed in December 2021
Reviewed: October 25, 2021
Billy
United States of AmericaDid not care for the breakfast, loved the Hotel, location and staff was great!!
Stayed in October 2021
Reviewed: October 25, 2021
Ronald
United States of AmericaThe breakfast didn’t include fresh fruit, apples, bananas, etc
Convenient location
Stayed in October 2021
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