Reviews of Old Town Suites 3 stars

We loved the property! Very comfortable and spacious

Cant really say anything negative. Our experience was great

We were very pleased with the apartment. It was very clean and comfortable. Just 20 meters from the main tourist street. Very convenient for a family with children! I highly recommend this place. We will definitely come back again

Location and kitchen supplies

I though I booked a balcony, but didn't get that unit.

I did not like anything about the experience staying here

The parking sucked. But the biggest disappointment was the room. Our whole room was infested by buggs and termites. There was flys on the floors, small crawlers on the beds, and a dead worm on the living room table as well as bedbugs on the beds. When we contacted the facility they did not answer and then when they eventually did, they said that we have to change the sheets ourselves and that there is nothing they can do. We tried to contact booking and they didn’t do anything about it either. We then slept on the couches but still got bitten by bedbugs. I had an allergic reaction and had to go to the doctor and neither booking or the hotel did anything about it nor gave us our money back. Our whole vacation was ruined and the service was horrible. Wouldn’t recommend anyone to stay there. The situation it self was awful but can be rectified by the right action taken, like putting us in a different room or giving us our money back. But instead they want to put the blame on guests and not take any accountability for the situation. Completely unprofessional and disgusting behavior.

The remote for TV should be marked worked tonturn on,but not change ststions

Great central location. Loved having a kitchen for easy breakfast then just walk outside as you are ready to explore!

Big and in good place!

The air conditioner was too cold!🥶

Great location close to Duvall street. Was clean and nice.

Beds were very firm. Deadbolt was not working, only the door lock.

Location and parking were great. Close proximity to Duval street and all the restaurants and activities in the area. Walking distance to everywhere we wanted to go.

when we got to the property the front door lock was functioning but the door jam and framing around the lock was not intact and the door wouldn't lock successfully; the dead bolt would engage but if you were on the outside you could just pull it open while it's locked.

Great cottage in a perfect part of Key West. Great for a couple who wants a little more room & feeling of being at home. Highly recommend.

A little busy in front with the cart rentals but not a deal breaker.

Absolutely nothing. The place was infested with bugs

The place was infested with bugs. Only spent one night I had a friend they came spending the night he left because of the bug situation I should’ve left also because I got bed bug bites all over me my Service dog was itching. I had to throw some of my stuff away because of the bedbugs. Had to clean everything and D bedbug everything. Worst experience I ever had on booking.com the manager is horrendous she’s so used to ripping people off. I would Google it and don’t listen to booking.com

Central location

Only internet communication, phone was difficult, only U.S. nr was answered

Location

Bed had bugs, only two parking for 4 rental homes, very hard to find free parking on street as advertised, paid parking is very costly, lot of noise from other rooms and loud music played, no sound proofing between walls, heard wierd noises from the unit next to us.

Gorgeous and well appointed cottage right in the centre of town - precisely where you need to be for Key West. Great value for money too. The cottage had a huge king-bed, en suite bathroom, kitchen, dining area and large lounge. There’s also good WiFi, a lovely porch and parking right outside the home. Across the road is a CVS for all the essentials (don’t go to the expensive little grocery store which charges tourists more!), also across the road is a bike hire place and a Cuban cafe next door. Duval Street is on the other side of the block, and the amazing waterfront is 15 minutes walk. You can also benefit from the little beach at the southernmost point which is less than 10 minutes walk from the cottage.

Only constructive feedback is the communication from the owners wasn’t great - we didn’t get the door code until asking for it, and there’s very little information in the home so you have to do all your own research.

Spacious apartment in excellent location. AC was efficient and able to park outside

Water could have been hotter. Only one wine glass provided.

Nothing do not stay here!

Rooms were infested with bugs crawling everywhere on bed,in bathroom,on living area tables, kitchen table. When reporting to owner was told nothing they could do, termite season and for us to keep windows and doors shut. They were never opened !! Left Will attempt to get our money back!!!

Location was great. Apartments were set up nice and clean.

3 tvs did not work 1 a/c did not cool very well No parking. Needs blackout curtains

Big and clean place and well located

Everything was great...very comfortable it really had a island feel to the room

The parking.....it's just what they said....first come first serve....but we were able to street park right in front of our room....about 2 hours after we arrived, so all is good

It was so comfortable. It was nice to have a combo lock on the front door instead of having to carry a key

There was no ice maker.

Big rooms, comfortable beds, parking lot next to the apartment, located in the center of Key West.

Lights from outside shine into one of the bedrooms. Extra bed not ready for the fifth adult. Check-In took 45 minutes because codes were not working...

Conveniently located

The experience was disappointing. When we arrived, the cleaning staff was still in the room, even though we were told we could check in early at 3:30. In the end, we weren’t able to access the room until the regular check-in time—and even then, it wasn’t properly cleaned. The door code consistently jammed and didn’t work, forcing us to leave the door unlocked during our entire stay, which felt extremely unsafe. Additionally, we were only provided with half a roll of toilet paper for a four-day stay with three guests. Communication was also a major issue—the response time from the host was essentially nonexistent.