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  5. Reviews of SureStay Hotel by Best Western Florence

Reviews of SureStay Hotel by Best Western Florence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8075 Steilen Dr , Florence, 41042-9641, United States

#30 of 32 hotels in Florence

Guests' Choice

Review Score

Based on 192 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.6

  • Location

    7.0

  • Facilities

    5.0

  • Staff

    6.5

  • Value for money

    5.4

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 17, 2025

    5.0
    Fair
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No noise insulation, you can hear everything that happens in the hall. noise at 12am. Breakfast is not really good

    Stayed in May 2025

  • Reviewed: January 26, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot water

    Room nice

    Stayed in November 2024

  • Reviewed: October 7, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Microwave didn't work and when I was taking a shower and saw roaches in the bathroom

    Stayed in October 2024

  • Reviewed: September 17, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Biggest complaint was the smell. Stunk like cigarettes big time. I have a CPAP and had to continue tasting smoke for days after.

    Location was good.

    Stayed in September 2024

  • Reviewed: September 6, 2024

    5.0
    Not bad would stay again
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower didn’t drain well tub filled up with water wen takin shower and there was some dark lookin stains on ceiling above bed

    Price was very reasonable

    Stayed in September 2024

  • Reviewed: August 26, 2024

    4.0
    Decent enough room and location, but no hot breakfast
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No hot breakfast

    Right off of the expressway

    Stayed in August 2024

  • Reviewed: August 11, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not very good no breakfast at first, poor building.

    Our room was ok, the other room we booked was not booked, the room given was not good at all.

    Stayed in August 2024

  • Reviewed: August 3, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    The person that checked us in was not exactly friendly.

    Stayed in August 2024

  • Reviewed: August 2, 2024

    3.0
    While our expectations were low, this experience managed to lower them. Will not be staying here.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were very disappointing. One of our rooms wreaked of fresh smoke and had blood stained sheets. The other room had serious ventilation problems as the dresser had a film of condensation on it and the sheets were moist to the point that they felt wet.

    The price was indicative of the quality. It was a place to rest our heads for the night.

    Stayed in August 2024

  • Reviewed: July 29, 2024

    5.0
    This place is decent for the price; do not expect a 2 to 3 star motel. Nice staff.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    There was no remote for television. I asked the front desk, but they were unable to find one. Once I turned on the TV from the push button on the back of the TV, the screen had some damage and a black line went down the screen. Gnats were flying around in the room, the carpet had a mildew, musty smell and was loose and unraveled at the doorway, which caused me to trip a few times. Key card was laggy to open doors to room and into the building, sometimes didn't work and will have to have front desk staff to reset. They are in process of remodeling, so I'm sure by next summer things will improve.

    Pricing was good and the distance to my destination only 10-15 minutes to downtown Cincinnati. Close proximity to many restaurants, shopping and the highway.

    Stayed in July 2024

  • Reviewed: July 10, 2024

    4.0
    Just an average run-of-the-mill low quality hotel
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    The breakfast was bare minimum. The first day we were there they did not even have milk for the cereal or butter for the toast. The whole time I was there they never had butter for the toast. The rugs could use a thorough cleaning so could the rooms.

    The location and the price was good. Centrally located for what we were doing.

    Stayed in July 2024

  • Reviewed: May 8, 2024

    5.0
    Ok if you only need somewhere to sleep
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The area is super sketchy. It smelled like weed inside, the hallways give anxiety. It worked to just sleep in for the night.

    The room was clean and the beds were comfy, there were food places within walking distance.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    3.0
    Full time residents ruin the place.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The residents that live here full time are running around everywhere, leaving all the entrance doors open at all times by putting a rock in the door so it don’t shut. Smoking 2 foot outside of the door even though there are signs that say no smoking within 50 foot of doors. The fire exit door on the 2nd floor remained open throughout our stay, the alarm on that door was disconnected, hopefully there won’t be a fire because the alarms will not go off.

    The location was good, and had restaurants close by.

    Stayed in May 2024

  • Reviewed: January 5, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was dirty, bed wasn’t one the bed frame, desk chair very worn out and the side table next to bed coming off the wall. Bathroom tub wasn’t cleaned out well. Carpet was soaking wet from them cleaning the carpet that the room started to smell mildew after day two.

    Location

    Stayed in January 2024

  • Reviewed: October 26, 2023

    3.0
    Not happy
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    How dirty it was 100% & unsafe.

    Nothing

    Stayed in October 2023

  • Reviewed: September 25, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Loose sink faucet, paint drips on tub, loose toilet paper rolls, dirty walls in bathroom, narrow dark hallways. 1st room had mold on bathroom ceiling, tv didn't work

    Good shower, comfy bed, bedroom area was newly painted and nice art work, friendly check in staff, seemed clean. Seems like they were remodeling.... Exterior of building had been updated but still old building. Supposedly breakfast was good from other reviews. We didn't stick around any longer than necessary.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room door wouldn't open without ramming it with your shoulder very hard from out side and you needed 2 hands to pull it open from inside. If your happy with 7 TV channels this is for you and bring batteries for the remote, the staff did bring us batteries but we gave up on 7 channels of NOTHING. Breakfast (warm) didn't happen staff was more then an hour late in setting up or even being there,, we packed up and left 3 hours early! Went to Waffle house!!!! Potty we liked this place the last time we were here don't think a second chance will happen (was told the new owners are the problem)

    Location we stayed here 2 months ago but our room was nothing like this.

    Stayed in September 2023

  • Reviewed: August 7, 2023

    4.0
    dissapointed
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    eggs terrible,odor in room,hallway dirty,let customers know it is a hotel used to house homeless,no help in getting refund for last night not used.

    location

    Stayed in August 2023

  • Reviewed: July 7, 2023

    5.0
    Okay for one night
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wouldn’t really stay here for more than one night. Toilet kept clogging up, the hook for towels on the back of the door broke off, there was hair on for towels, and the hallways looked like they hadn’t been cleaned for months.

    The bed was pretty comfortable and the staff was nice. Breakfast did have several options so it was nice.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    3.0
    I will never stay here again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel looks like it was “rehabbed” by a 15 year old kid. Lots of unfinished wall patches. No attempt to paint. Mold on the ceiling. Stained carpet and comforter. Housekeeping could not possibly keep this clean. Smelled like weed

    Close to family we were visiting

    Stayed in July 2023

  • Reviewed: June 14, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast?

    Stayed in June 2023

  • Reviewed: June 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Too may unsavory people staying there Noisy, etc

    Area was nice, close to quite a few restaurants and fast food, etc

    Stayed in June 2023

  • Reviewed: May 22, 2023

    3.0
    Great place if your eyes are closed lol
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated facilities especially the bathroom. Dirty a/c unit with ants. The carpet looks grimy. Really uncomfortable beds and pillows. Honestly just pay more for a cleaner and updated room somewhere else.

    The location and price were nice .

    Stayed in May 2023

  • Reviewed: May 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Room on 2nd floor but no elevator. Room had a terrible smell.

    Location was good. Close to everything.

    Stayed in May 2023

Showing 1 - 25

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