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  5. Reviews of SureStay Hotel by Best Western Florence

Reviews of SureStay Hotel by Best Western Florence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8075 Steilen Dr , Florence, 41042-9641, United States of America

#25 of 31 hotels in Florence

Guests' Choice

Review Score

Based on 388 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    7.5

  • Facilities

    5.9

  • Staff

    7.5

  • Value for money

    6.6

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 8, 2024

    5.0
    Ok if you only need somewhere to sleep
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The area is super sketchy. It smelled like weed inside, the hallways give anxiety. It worked to just sleep in for the night.

    The room was clean and the beds were comfy, there were food places within walking distance.

    Stayed in May 2024

  • Reviewed: March 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    Breakfast needs to be replenished more often. We went to have breakfast at 8:30 and there was hardly any food left. Biscuits and gravy without biscuits. Only 3 slices of bread. Not very happy with the breakfast.

    Location is very good. We will stay there again.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    A good stay for my needs.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights

    1. Asked to have room clean and 'made up'. this was not done. 2. A tenant had a dog which was barking early in the mornings, this was annoying to me since it wasn't my wake up time.

    Continental breakfast was just as expected. Clean rooms upon arrival as well as the hotel inside and out. convenient location for my needs.

    Stayed in March 2024

  • Reviewed: September 25, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Loose sink faucet, paint drips on tub, loose toilet paper rolls, dirty walls in bathroom, narrow dark hallways. 1st room had mold on bathroom ceiling, tv didn't work

    Good shower, comfy bed, bedroom area was newly painted and nice art work, friendly check in staff, seemed clean. Seems like they were remodeling.... Exterior of building had been updated but still old building. Supposedly breakfast was good from other reviews. We didn't stick around any longer than necessary.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was poor, food was cold.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room door wouldn't open without ramming it with your shoulder very hard from out side and you needed 2 hands to pull it open from inside. If your happy with 7 TV channels this is for you and bring batteries for the remote, the staff did bring us batteries but we gave up on 7 channels of NOTHING. Breakfast (warm) didn't happen staff was more then an hour late in setting up or even being there,, we packed up and left 3 hours early! Went to Waffle house!!!! Potty we liked this place the last time we were here don't think a second chance will happen (was told the new owners are the problem)

    Location we stayed here 2 months ago but our room was nothing like this.

    Stayed in September 2023

  • Reviewed: August 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Roaches in rooms, bathroom vent needs repair, room needed vaccuming, water on floor in mechanical room

    Poor quality breakfast meat

    Stayed in July 2023

  • Reviewed: July 7, 2023

    5.0
    Okay for one night
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wouldn’t really stay here for more than one night. Toilet kept clogging up, the hook for towels on the back of the door broke off, there was hair on for towels, and the hallways looked like they hadn’t been cleaned for months.

    The bed was pretty comfortable and the staff was nice. Breakfast did have several options so it was nice.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    7.0
    Good Stay
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The carpet in the entire place could be replaced. Beds were a little hard , definitely not pillow top.

    Nice location near the interstate. Well lit parking lot with keyed entry to facility doors

    Stayed in June 2023

  • Reviewed: June 14, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast?

    Stayed in June 2023

  • Reviewed: June 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Too may unsavory people staying there Noisy, etc

    Area was nice, close to quite a few restaurants and fast food, etc

    Stayed in June 2023

  • Reviewed: June 2, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Rough neighborhood hotel is needing face-lift breakfast very basic

    Lots of packing

    Stayed in May 2023

  • Reviewed: June 1, 2023

    7.0
    it’s was just ok
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    the hallways smelled and had old carpet in and needed painted . the back door to the upstairs was left open multiple times for anyone to walk in from the street. I shut it multiple times myself and complained to the staff about it.

    the room was decent

    Stayed in May 2023

  • Reviewed: May 31, 2023

    7.0
    Stay was okay but not impressed with the condition of the facilities.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Back stairs rug is filthy. Toilet seat loose in 136.

    Good breakfast

    Stayed in May 2023

  • Reviewed: May 25, 2023

    6.0
    average
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    smell toilet cleaner

    cleanses

    Stayed in May 2023

  • Reviewed: May 22, 2023

    7.0
    nice place to stay and close shopping center and restaurants
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    updated carpet and new hall painted or lifestyle hall

    problem hall of wet carpet some where at hall

    Stayed in May 2023

  • Reviewed: May 12, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    you can tell they recently painted and there was a bunch of paint dust everywhere on the floor and would rub off onto your clothes if you rubbed against the wall by accident pillows could use a replacing as they were kind of flat but still comfy

    beds were comfortable fair pricing easy location not far from airport

    Stayed in May 2023

  • Reviewed: May 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    Room on 2nd floor but no elevator. Room had a terrible smell.

    Location was good. Close to everything.

    Stayed in May 2023

  • Reviewed: March 27, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    We got in late on Friday 3/24 around 1130pm, and had just driven 4.5 hours after working all day, so we were all exhausted and barely turned the lights on to go to sleep. Woke up the next morning getting ready to leave and were pulling the covers back up to tidy the bed and the comforter was absolutely disgusting, had a couple yellow dirty areas and then other colored markings not sure what they were. The bathroom was clean but there needs to be better ventilation or something because it kind of looked like mold on the ceiling. Lastly we went to turn the light off by the door and it shut off the tv, microwave, light in between the beds, and there was no other light switch anywhere, but we worked around that one. Definitely the only complaint would be the dirty comforter. I did not take any pictures, because we really aren't the complaining type but just to make someone aware. The one electrical socket the cover was have on half off, thank goodness we didn't have our kids with us. Also above the toilet paper holder, there was a chunck of drywall missing like there was another holder there befor that. Room 229, needs some loving, it has seen better days.

    The breakfast was good, not a ton of options but enough. Staff was polite. Beds were pretty comfy, it gaves us a place to lay our head at night.

    Stayed in March 2023

  • Reviewed: March 6, 2023

    6.0
    Okay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Needs refurbishing, old carpet, old fixtures. Thin walls.

    Location was great

    Stayed in March 2023

  • Reviewed: February 28, 2023

    7.0
    we stayed a total of 5 days and our room was never taken care of til the 4ths day we were given a vacuum to vacuum our r
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the convenience to everything

    Stayed in February 2023

  • Reviewed: February 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    All in all ok but the room I was in was stinking and mocking, somebody probably was smoking inside. My friends room did not hat the AC/Furness running. Breakfast was not really good, the toaster, waffelmachin and everything else did not work. No meat (bacon, sausage) nor Cheese. Scrambled eggs were cold. No Juice that was a sad start of the day. The reception was very friendly and nice.

    Stayed in February 2023

  • Reviewed: February 13, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The number of welcome house people that constantly asked me for a cigarette. I was grieving my grandmother's death and it was not cool they even came up to my car window and asked me. Felt a little uneasy there with my children

    I liked the prices and staff was very nice.

    Stayed in January 2023

  • Reviewed: February 10, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower. TV remote didn't work

    Location

    Stayed in February 2023

Showing 1 - 25

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