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  5. Reviews of The Ritz-Carlton Dallas, Las Colinas

Reviews of The Ritz-Carlton Dallas, Las Colinas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4150 North MacArthur Boulevard, Irving, TX 75038, United States

#20 of 89 hotels in Irving

Guests' Choice
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Review Score

Based on 25 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    8.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: August 13, 2025

    10
    “Classy and clean ! The scent upon walking in is enough to book again.”
    • • Leisure trip
    • • Couple
    • • Tower Corner, Guest room, 1 King, Balcony
    • • Stayed 1 night
    • • Submitted from a mobile device

    Absolutely will be back!!

    Amazing welcome and introduction to the Ritz-Carlton experience!!! Michael was exceptional helpful with any questions we had and helped us when selecting the wrong type of room. For my birthday he ensured we got the correct room with the perfect view! An amazing 2 day stay !!

    Stayed in August 2025

  • Reviewed: August 13, 2025

    10
    “The ambiance, the aura of the staff, fantastic guest on the elevator rides. The view, the room, chefs kiss. Wil definite”
    • • Leisure trip
    • • Couple
    • • Tower Deluxe, Guest room, 1 King, Balcony
    • • Stayed 1 night
    • • Submitted from a mobile device

    One young lady (staff that walks the rooms to ensure guest don’t need anything) who asked us if we were checking out gave me the weirdest look when I told her my room was just extended another day. The side eye she thought I didn’t see was the only aggravating ordeal. Everyone else fantastic in every way from arrival to departure.

    The cleanliness and security!! The views immaculate!

    Stayed in August 2025

  • Reviewed: January 2, 2025

    10
    “We had a good time but thought the dining options were very limited.”
    • • Leisure trip
    • • Couple
    • • Tower Deluxe, Guest room, 1 King, Balcony
    • • Stayed 2 nights

    Breakfast was good and liked the option of the coffee kiosk.

    Stayed in December 2024

  • Reviewed: October 22, 2024

    10
    “Wonderful”
    • • Leisure trip
    • • Group
    • • Tower Golf View, Deluxe Guest room, 1 King, Golf view
    • • Stayed 1 night
    • • Submitted from a mobile device

    It was great! Can’t wait to be back

    Stayed in October 2024

  • Reviewed: March 26, 2024

    10
    “I flew in for the concacaf nations league finals match, and wanted to stay somewhere nice. Treated myself to the Ritz an”
    • • Leisure trip
    • • Solo traveler
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    Nothing.

    The facilities were very nice, and the staff was awesome. Cory and Kris were amazing.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    “Wonderful”
    • • Leisure trip
    • • Family with young children
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    Nothing

    The staff was amazing!!!

    Stayed in March 2024

  • Reviewed: September 21, 2023

    9.0
    “Comfortable and Pleasant”
    • • Leisure trip
    • • Family with young children
    • • Villa, 1 King, Garden/Golf view, Balcony, Patio
    • • Stayed 3 nights
    • • Submitted from a mobile device

    Location and Staff was excellent!comfortable

    Stayed in September 2023

  • Reviewed: August 23, 2023

    10
    “Exclusive, get away right near home.”
    • • Leisure trip
    • • Couple
    • • Guest Room with Balcony and Inland View
    • • Stayed 3 nights
    • • Submitted from a mobile device

    Incredible property. Incredible staff thank you Marcus Sanchez, and Kyle, for making our stay very enjoyable.

    Stayed in August 2023

  • Reviewed: July 17, 2023

    10
    “Everything was wonderful”
    • • Leisure trip
    • • Couple
    • • Tower Corner, Guest room, 1 King, Balcony
    • • Stayed 1 night
    • • Submitted from a mobile device

    It was beautiful and comfortable everywhere we went on the property.

    Stayed in July 2023

  • Reviewed: January 2, 2023

    9.0
    “it was very nice but not exceptional.”
    • • Leisure trip
    • • Couple
    • • Tower Accessible Room King
    • • Stayed 2 nights
    • • Submitted from a mobile device

    location close to people we were visiting

    Stayed in November 2022

  • Reviewed: November 27, 2022

    10
    Exceptional
    • • Leisure trip
    • • Couple
    • • Cottonwood Valley Room with One King Bed
    • • Stayed 4 nights

    Room neighbors were a little loud and hot tub occupants were loud

    The food and service was good. The housekeeping staff was very accommodating, and efficient.

    Stayed in November 2022

  • Reviewed: August 5, 2023

    5.0
    Fair
    • • Couple
    • • Guest Room with Balcony and Inland View
    • • Stayed 1 night
    • • Submitted from a mobile device

    It took between 35 to 45 minutes to get our drinks at pool side food took 45 minutes. We were woke up at 7:50 am by sawing, hammering.

    Staff at front desk and bar were excellent

    Stayed in August 2023

  • Reviewed: January 13, 2023

    6.0
    “An expensive hotel with nice staff and good food but rooms that are unjustifiably mediocre relative to the rate guests p”
    • • Travelers with friends
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    Given the price of our stay, there were a few things that were subpar and, frankly, not acceptable. First, the television in the room was inferior and came across as a means by which the hotel tried to gouge its own customers. Unlike those in most hotels (including those that are considerably cheaper) either the television was not a smart tv or its streaming options were limited to pay-per-view., meaning that you could not log in to your Netflix, YouTube, or other streaming accounts. Smart TVs have become industry standard in hotels for this very reason. However, in order to watch anything other than live, basic cable at Las Colinas, you had to pay for it, and at a completely unreasonable price point. TVs at Las Colinas should not be inferior to those at much cheaper hotels. But they are, and adding insult to injury, they make you *pay more* just to be able to watch anything of your choosing. Second, the towels and robes in the room were about as soft as sandpaper. At a hotel this expensive, they should be spa quality, no exceptions. Instead, they were stiff, scratchy, and altogether uncomfortable. One could literally buy nicer towels and robes at Walmart, on the cheap. I cannot for the life of me understand why this is a corner the hotel would choose to cut. Third, the mattresses were stiff, uncomfortable and low quality. When paying over $500 per night at a hotel, one of the very first things a guest expects is a high quality, luxury mattress that allows for a comfortable, rejuvenating night sleep. An uncomfortable mattress is the surest way to alienate many guests, myself included. I’m not exaggerating when I say that the mattresses at a Holiday Inn Express are much more comfortable. The mattresses in our room at Las Colinas were more comparable to those at a Ramada. Ruminate on that for a while. Lastly, the furnishings in our room simply were not commensurate with the price we paid. They felt dated, cookie-cutter, cheap, and a very, very far cry from luxury.

    The staff was very courteous and went above and beyond to accommodate me and a friend who both happened to be stranded in Dallas at the same time on account of a blizzard. The food from the steakhouse restaurant was excellent.

    Stayed in December 2022

  • Reviewed: July 10, 2025

    10
    Exceptional
    • • Business trip
    • • Solo traveler
    • • Tower Deluxe King Room with Balcony - Hearing Accessible
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: May 2, 2025

    10
    Exceptional
    • • Leisure trip
    • • Couple
    • • Tower Deluxe, Guest room, 1 King, Balcony
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • • Business trip
    • • Couple
    • • Tower Deluxe King Room with Balcony - Hearing Accessible
    • • Stayed 2 nights
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: October 24, 2024

    9.0
    Wonderful
    • • Business trip
    • • Family with young children
    • • Tower Deluxe, Guest room, 2 Double, Balcony
    • • Stayed 2 nights
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: May 31, 2024

    10
    Exceptional
    • • Leisure trip
    • • Family with young children
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: January 5, 2024

    10
    Exceptional
    • • Leisure trip
    • • Couple
    • • Corner King Room with Balcony and Golf View
    • • Stayed 4 nights
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: August 7, 2023

    10
    Exceptional
    • • Leisure trip
    • • Couple
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: December 19, 2022

    8.0
    Very Good
    • • Leisure trip
    • • Solo traveler
    • • Tower Room King Bed
    • • Stayed 2 nights
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: April 30, 2025

    5.0
    Fair
    • • Leisure trip
    • • Couple
    • • Villa, 1 King, Garden/Golf view, Balcony, Patio
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: June 16, 2024

    4.0
    Disappointing
    • • Leisure trip
    • • Couple
    • • Guest Room with Balcony and Limited View - Low Floor
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: August 28, 2025

    10
    Exceptional
    • • Leisure trip
    • • Travelers with friends
    • • Tower Deluxe, Guest room, 2 Double, Balcony
    • • Stayed 1 night
    • • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

Showing 1 - 25

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