Reviews of Four Points by Sheraton Appleton 3 stars
300 Mall Drive, Appleton, WI 54913, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDidn’t eat.
Ceiling in bathroom falling apart.
Thank you for your feedback. We're sorry to hear about the condition of your bathroom and will address it immediately. For future guests, please know we’re committed to maintaining a comfortable and well-kept environment—guest feedback like this helps us improve.
Thank you for your feedback. We're sorry to hear about the condition of your bathroom and will address it immediately. For future guests, please know we’re committed to maintaining a comfortable and well-kept environment—guest feedback … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewDon’t have the breakfast, location was fine. Room was modern and clean. Fitness center also updated and lots of good equipment and free weights. It was quiet. A really nice place and good value for the price.
Thank you for the fantastic review!
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewComfortable bed. Close to the mall and restaurants. Complimentary breakfast. Professional and friendly staff.
Whirlpool tub was closed Refrigerator in room was so cold our pop froze and exploded.
Thank you for your feedback! We’re glad you enjoyed the comfy bed, location, and friendly service. We apologize for the whirlpool being unavailable and the fridge issue—your comments help us improve. To future guests: we’re proud to offer a convenient, welcoming stay with great amenities, and we’re always here to make things right.
Thank you for your feedback! We’re glad you enjoyed the comfy bed, location, and friendly service. We apologize for the whirlpool being unavailable and the fridge issue—your comments help us improve. To future guests: we’re proud to offer a… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewRoom layout and amenities are nice but the room was not as clean as I like. Soap residue in shower, dirt under table, and light burned out Bartender was super friendly and attentive.
See above Also pricey and charge $15.00 for breakfast
Thank you for your feedback! We’re glad you enjoyed the room layout and amenities, and it’s great to hear that our bartender made a positive impression. We apologize for the cleanliness issues and maintenance concerns — we’ll address these right away. We understand your thoughts on the breakfast pricing and appreciate your input. We hope to improve your experience on your next visit!
Thank you for your feedback! We’re glad you enjoyed the room layout and amenities, and it’s great to hear that our bartender made a positive impression. We apologize for the cleanliness issues and maintenance concerns — we’ll address these … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewConvenient location. Staff was very nice.
Breakfast could have been better for the price.
Hi Dawn, I do appreciate you taking the time to let us know how we are doing. I hope you do consider coming back. I recently took over the property and one of the areas is that I am working on is to improve the breakfast and give more options. Please come back, so we can show you the changes that we keep making, as we all want our guests to truly enjoy every aspect of the hotel. Sincerely, Susan Ratz-General Manager
Hi Dawn, I do appreciate you taking the time to let us know how we are doing. I hope you do consider coming back. I recently took over the property and one of the areas is that I am working on is to improve the breakfast and give more opt… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewLobby bar that served “bar” food.
Hot tub was broken again and the shower door had dried on shampoo on it! The ice machine on the lobby floor was broken and leaked all over the hallway near the elevators. The parking lot was not plowed and you had to climb over snow ridges to get into the hotel. They also charged my credit card for the stay as I departed and it was a prepaid room reserved and paid for 13 days before arrival. Now I have to go through my credit card company and file fraud charges to get my money back. They have also withheld the $50 incidental fee and have not credited back to my account.
We sincerely apologize for the inconveniences you experienced during your stay. This is not the level of service we strive to provide. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Regarding the billing issue, the $50 was an authorization hold for incidentals and should be released back to your account per your bank’s processing time. We understand the frustration and encourage you to reach out to our management team so we can assist in resolving any outstanding concerns. Thank you for bringing this to our attention.
We sincerely apologize for the inconveniences you experienced during your stay. This is not the level of service we strive to provide. Your feedback is important, and we will address these concerns with our team to ensure improvements are m… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe room was nice
The pool and hot tub weren't working (out of your control) and I paid for breakfast when I booked the room and the not so nice front desk lady told me it isn't paid for.
Thank you for your feedback! We're glad you liked the room but sincerely apologize for the issues with the pool and breakfast. We understand how frustrating that must have been and will work to improve our communication. We hope to provide you with a much better experience in the future!
Thank you for your feedback! We're glad you liked the room but sincerely apologize for the issues with the pool and breakfast. We understand how frustrating that must have been and will work to improve our communication. We hope to prov… Show more
Reviewed: 27 December 2024 · Stayed in November 2024
Verified reviewThe staff was great!
Thank you for your kind words! We're thrilled our staff made your stay enjoyable. We look forward to welcoming you back soon!
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewPool under repair. Breakfast too pricey
Hello, Thank you for taking time to review your stay. We are so happy you enjoyed our staff but we are very sorry our pool was down the night you were here. I would have been frustrated as well. We appreciate your insights on our pricing. Our goal is to balance quality and cost effectively, ensuring our guests feel they've received great value. Your feedback is invaluable as we strive to improve our offerings, so thank you for letting us know. Please let me know if you have any other questions or concerns. Hope to see you again soon. Regards, Trevor Jevne General Manager
Hello, Thank you for taking time to review your stay. We are so happy you enjoyed our staff but we are very sorry our pool was down the night you were here. I would have been frustrated as well. We appreciate your insights on our pricing… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewGood room, friendly staff, great breakfast, good trip.
I booked my room with breakfast included, which showed up on my paperwork but not on the email the hotel received from Booking.com. The hotel staff was kind enough to believe that this is what I booked and I did show them my receipt from Booking.com so it was corroborated but it should have showed up in their system in the first place.
Hello, Thank you for taking time to review your stay with us. We are glad you enjoyed our staff and breakfast. I will share your comments with the team as reviews like this remind us why we are in the industry. Please come see us on your next visit to the Fox Cities. Regards, Trevor J. GM
Hello, Thank you for taking time to review your stay with us. We are glad you enjoyed our staff and breakfast. I will share your comments with the team as reviews like this remind us why we are in the industry. Please come see us on your n… Show more
Reviewed: 4 October 2024 · Stayed in August 2024
Verified reviewReviewed: 3 October 2024 · Stayed in July 2024
Verified reviewReviewed: 13 June 2024 · Stayed in June 2024
Verified reviewReviewed: 12 June 2024 · Stayed in March 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewSuper clean and friendly staff!
Thank you for taking the time to review our property. We hope to see you again in the future.
Reviewed: 20 April 2024 · Stayed in March 2024
Verified reviewReviewed: 29 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewThe management was awesome. They were friendly and polite. We would definitely stay there again. I wish all hotels were as friendly and nice as they were!
A hockey team was there the first night of our stay and apparently they went through all the hot water. We had to take a cold shower the first morning we woke up. Other than that, the stay was great.
Thank you for taking the time to review our property. We hope to see you again in the future.
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewLocation
The bar was closed. We booked this hotel for the bar. In fact, we will never book another night there. We had to leave the property with an Uber to bring us to a bar and then pick us up. We could have booked another night with what we spent on an Uber. We should have received something for the bar being closed. Never again..
Thank you for taking the time to review our property. So sorry the bar was closed during your stay. We hope to see you again in the future.