bath room could use updated

Stayed in July 2025

The bar area and bartenders could use some work on paying more attention to the customer.

Very clean.

Stayed in July 2025

the room humidity was a little high (around 70% most of the time in my room), and i wish they had a dehumidifier in the room.

wonderful location, river view is excellent. the staff were very friendly and helpful on everything. very happy with my stay.

Stayed in June 2025

The equipment of the fitness room was initialy good, but it's not properly maintained and is becoming uncomfortable. The orientation of the equipment should never be in toward a wall. The waiting time for the breakfast is much too long. It was already the case 1 year ago. No improvement.

The location and the view.

Stayed in June 2025

Pay for breakfast and parking wasn't on website

Room

Stayed in March 2025

The room I booked was advertised as a king with sofa bed. That is 100% inaccurate. The king rooms do not have this amenity. Booking.com needs to obtain updated info. The stay was quick, but at times, my team and families felt very unwelcome. We seemed to be a bother rather than a customer. Second stay at this facility and the first was year ago was a much more pleasant experience.

Stayed in April 2025

The Staff, the location and the room, all great

Stayed in January 2025

The ac was loud

I love that it is close to everything and has a restaurant on site.

Stayed in December 2024

Bathroom needs better toilet paper, coffee service in room outdated. Keurigs with pods and creamer selections would be nice.

Breakfast was delicious. Many great selections

Stayed in November 2024

Breakfast food average at best. Fitness center fair at best.

Location. Pleasant staff.

Stayed in November 2024

Some minor hotel issues. Their in-house menu could be updated, and a continental breakfast would be greatly appreciated. Based upon my observations, it looked like the staff at American Airlines stayed there, and I'm sure they could definitely use a little nourishment to deal with those daily Karen (both male and female).

The staff, specifically Inez, are at the front desk. When you travel, your routine changes, and all your little conveniences from back home must be adjusted. A few things with the room took some maintenance, but Inez was on it from the word "go" to resolve any issues to my satisfaction. Furthermore, she willingly adjusted my hotel bill due to inconveniences beyond her control. Thank you for the teamwork ethic, and, more significantly, thank you, Inez, for your pleasantness, great sense of humor, and for doing well at your job.

Stayed in October 2024

I'd suggest a continental or buffet-style for breakfast - if being charged extra for breakfast with your stay, there should be more value included in the meal, more food options, and buffet-options if you're extra hungry.

Seamless check-in with Mike, friendly and informative for my stay. It was late, and I needed rest from a long drive that day - they were able to offer me a late checkout to grab some extra sleep. The breakfast was nice. I was hoping for a buffet-style breakfast offering, but it was menu service. My server was prompt and friendly and the food was good, but priced as you'd expect a hotel meal. There was a small area for snacks and toiletry items and drinks - it was small, but covered most of the basics. The parking deck is attached to the hotel and was easily accessible. My room was very clean, well-appointed, and the air conditioning and heater worked well. The bathroom was clean and well-stocked with towels, washcloths, etc.. The television set had a great selection of channels. Most importantly, the floor was quiet and peaceful. I had a great view of downtown Charleston from my floor.

Stayed in October 2024

The place is a bit tired.

Stayed in October 2024

Better beds more blanket options

Stayed in September 2024

We were there on a Thursday night which I guess must be kind of dead around there. The hotel restaurant, bar, and lobby were completely deserted so we ended up looking for dinner elsewhere. There isn't much to walk to other than Capitol Street where the shops & restaurants are.

The location of this hotel is great. It is walking distance to restaurants and shops. We had a view of the river from our hotel room which was nice. There was a restaurant on Capitol Street called Pies and Pints. They had the most amazing pizza and I would highly recommend going there if you are in Charleston. They even let us order a large pizza & have 2 different types of pizza split in half on top. This way we got to try two different kinds which was awesome. They have a really unique spinning pizza oven that was built just for them.

Stayed in July 2024

The rooms are tired and need total update. Cloth coveted couch from the 60's, scratches on 2x4 wood coffee table and a lot of retro from a time past. Tub shower with paint peeling from wall. Old indoor/outdoor carpet mixed with faux wood flooring. Old dark furniture and no luggage stands.

Sports Bar and Grill on 1st floor. Close to restaurants and Shops.

Stayed in May 2024

Poorly lit parking garage. No lights on roof top of garage that were working.

Excellent facilities, clean quiet room. Walking distance to dining and shopping. Staff was great!

Stayed in April 2024

All good

Stayed in April 2024

Beds were a little uncomfortable

Stayed in April 2024

N/A

location of hotel to hospital was very convienient

Stayed in October 2023

The parking garage elevator was a little sketchy, but nothing wrong with the hotel itself.

The location is just perfect, you can walk to anything downtown.

Stayed in November 2023

The bed was very uncomfortable and some rude staff. The airport shuttle was unmarked and they tried to leave without us and then there was a thanksgiving event and the staff didn’t like the public in the lobby and locked the restrooms even though we needed to use them when we were waiting for our ride.

We were only there overnight so didn’t get to explore but seemed like a good location.

Stayed in November 2023

the pillows suck, blow dryer missing

good location

Stayed in October 2023

After driving most of the day we needed a restful night of sleep. The room was comfortable and quiet.

Stayed in August 2023