First room we was put in small of cat urine.

Proximity to location.

Stayed in August 2025

Convenient location, clean rooms, helpful staff. Would stay again next time I'm in town.

Stayed in May 2025

The esthetic of the outside of the building and flower beds were underwhelming and had me questioning if I had made a good choice. We were pleasantly surprised that things were lovely and warm on the inside.

The room was perfect size and clean and the mattresses were comfortable. The gal that helped us in the evening was delightful. We enjoyed our meals for dinner and breakfast at Elmer's.

Stayed in April 2025

the mattress too soft

room pretty clean

Stayed in January 2025

No breakfast. It was super icy out and nobody put out ice melt, etc.

Our room was spacious and clean. Easy access to the highway.

Stayed in January 2024

Shower head wouldn’t work

Clean and friendly staff

Stayed in September 2023

A few glitches with WiFi, but eventually worked fine.

Convenient location to where I had my business meetings. Comfortable and clean. Elmer's location very convenient, good food and very friendly staff.

Stayed in August 2023

Biggest issue was the food situation. Your only real options are to walk, drive or take transit to the fast food places in the area or to eat at the Elmer's restaurant that this hotel is connected to. While the food and service at Elmer's is good, the one drawback is that it's dine-in only. When I went there with my girlfriend (who preferred to stay in her room for meals), I had to dine-in and then get her order 'to go" every meal. I feel like it would be much more convenient if you could just order online and then pick up your food in the Elmer's lobby.

Hotel is very easy to access from PDX. It's about a 20 minute rideshare trip to/from the airport or you can even use the Tri-Met/HOP bus and light rail to get there. While the area around the hotel (Gresham, OR) is a bit "backwoodsy," the hotel is very clean and modern once inside. The rooms are spacious and they have a 24/7 fitness center if you want to work out while staying there.

Stayed in June 2023

n/a

it was clean and convenient

Stayed in December 2022

It was loud. I could hear everything in the hall..and guests . Hard to sleep. The front desk person in the morning/day shift would not pick up any calls. I called about 5 times. But she was right there when I left. I parked in handicap with a sign in my window. Right up front near the entrance. When I went to leave, I saw that my car had been keyed several times. My husband and I tried to call the front desk...no answer. After 3 tries. So we went in, and the woman was standing right there..eating. I asked her if they had cameras. And she seemed to know why. She said they dont work. I tokd her thst my car was keyed. She said, you can call the police..but they won't do anything. Its really disappointing to experience such a lack of care or service.

The first woman that is checked in with was kind.

Stayed in August 2025

Booked 2 queen beds. Ended up with a king bed and pull out couch. Pull out couch was very uncomfortable.

Stayed in July 2025

nothing - everything was really easy

Left too early so didn't have breakfast - but loved the super fast and friendly check in - on the way out I just grabbed a free coffee and we were done. Quick and easy place to stay on our road trip.

Stayed in August 2024

when I was going to get the room online, it stated more money for breakfast which I did. When we check in and then I asked the lady in the front desk what are the breakfast hours and she says we don’t serve any breakfast and I ask her well online I told me and right here says breakfast. She says that she does not know nothing of that, if I wanted to come back at six in the morning. I’m gonna go back at six in the morning for another girl shift. which I didn’t because I already got mad. I was already disappointed. She doesn’t know nothing and she works here and why would I say that I’m paying extra for breakfast and she doesn’t know nothing I couldn’t even get my money back the extra that I paid for breakfast because she said I had to cancel your whole room. It’s just stupid and ridiculous.

Stayed in July 2024

The description made it sound like breakfast was included for all, but the hotel provided free breakfast coupons for only 2 people in our room (out of 5).

Comfortable and good location for us

Stayed in July 2024

The floor doesn’t absorb the noise well. The people downstairs said they heard jumping from us. We are a family of four and obviously there was a lot of walking around.

I felt comfortable leaving my car parked there throughout the night.

Stayed in May 2024

Dirty, uncomfortable, snarky attitude.

No breakfast. Not even coffee in the lobby!

Stayed in April 2024

When I walked into this hotel on August 11, 2023 to check in for a 3 night stay, I could tell immediately that the Front Desk clerk seemed overwhelmed and a little bothered, as there were a couple of people ahead of me in line and she was the only person checking people in. When a current guest wanted to ask her a quick question, she rudely told them to get in the back of the line! Once it was my turn, she tried running an incidental fee on my card of almost $600. I immediately told her the only incidental charge she should be running is for $50 because I already paid in full for my stay, $469, on Booking.com. She then begins running some sort of mathematical calculations on paper. So I repeated to her that the charge should only be $50, as I already called this hotel in advance to verify this fee. She then told me to put my card in for the incidental fee. So I did. To later find that, she charged me over $400, leaving me unable to rent a car for my stay!! She claimed this to be MY incidental fee. I just could not believe it. When I get to my room, I find out that she gave me a room that fits/sleeps 4 ppl. Meanwhile, my registration is for 5 ppl, not 4. I asked her if there was a cot or rollout bed, or maybe if they could switch the room. She rudely and loudly told me in front of a lobby full of guests that there were no cots or roll-out beds. That it all depends on how WE sleep... To either figure it out or get ANOTHER ROOM!! I truly could not believe it. Just such a sad and outrageous attitude to have as a Front Desk Clerk to a Hotel. I was so taken aback, just completely flabbergasted by her completely rude behavior. There were so many other problems that I didn't even get to address because I was so outraged by her treatment. My room was not cleaned properly. Upon entering, the rugs were stained in various spots, and there are spots that are actually sticky. So don't walk around barefoot!

It's hard to find a positive thing about my stay, other than the response of the general manager and the other front desk clerk who listened to my complaints and tried remedying the situation. The general manager did release the incidental charge hold on my card and said she would comp me for 2 nights through booking.com, which I was told could take a couple of days to post. She also did offer me a late check-out of 4pm. There also was a nice front desk woman that I spoke with the day after my check-in, to complain about the egregious incidental fee I was charged, leaving me unable to rent a car for my stay and the embarrassment that I went through when asking about my room size being for 4 ppl instead of 5. She did try to help me in regards to there not being a cot. She brought in many blankets and pillows for my 13 year old son. He used the single sofa chair, an ottoman, and the office chair that was in my room as his bed, and that's what he slept on for 3 nights.

Stayed in August 2023

The front desk lady, she was nice at first but then she got really rude and she lied about how much we were being charged stating she would give us compensation but she made bs numbers up and continued to argue, horrible customer service

We booked because it said breakfast included, but it did not include breakfast then they charged more for thing I didn’t even get with the room which was so frustrating because they kept arguing but ended up paying for it because we had to leave. Very unprofessional, horrible never staying here again

Stayed in July 2023

This review has been hidden because it doesn't meet our guidelines.

Breakfast not offered. Swimming pool closed, pool full of water with green algae

Sheraton name doesn't mean nothing these days! I'm the last guy ever to write a review for anything but this hotel is a straw that broke the camel's back! I booked a room for 5 adults. The description of the room stated "1 × Deluxe 2 Queen Beds, Guest room, 2 Queen" so I figured it's 2 separate rooms with a sofa bed in the guest room. Turns out it was a single room with 2 beds sleeping 4 adults. I asked the unpleasant and unhelpful lady at the front desk for a room that would sleep 5 people but she told me that this is the largest room they offer, the hotel is completely booked so no rooms available, and there are no portable beds available. 10 min later my daughter went to the front desk and booked a separate room RIGHT NEXT TO OUR ROOM! We stayed 2 nights in room #118 with a musky smell, and a bathroom right out of a cheap motel. The swimming pool was closed, windows taped with gray paper and the water was green with algae. I don't know how this hotel is a 3-star with 7.7 reviews!

Stayed in August 2022

They don’t have a pool like advertised

It was clean

Stayed in May 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in June 2024