Reviews of Four Points by Sheraton Juneau 3 stars

Location and gym

No water in the rooms, even though promised by reception. Super hot in the room, can’t open windows. Staff was very slow at helping. Extremely expensive for what it is

Nothing

It was an absolute disgrace! Shouldn't even be open as a hotel let alone posing as a Marriott. We were ridiculously overcharged and couldn't even use our Wise cards to pay, which we had loaded with US dollars. Consequently, in addition to the disgusting charge of AU$850 per night, there was an extra almost $50 exchange rate on the American Express card. On the night we were staying, the advertised price for the hotel was a third of what we paid, but they would not listen to us when we tried to negotiate. It's the most expensive hotel I have ever stayed in and one of the worst. My room had a large section of the ceiling cut out opening into the space above. The breakfast was utterly disgusting – costing nearly AU$40 per head. There was nothing but prepackaged bread and pastries dreadfully overcooked bacon and something supposed to be an omelette. There were only paper plates and plastic cutlery. There was no Restaurant open (which was probably a good thing!) And no Bar. Apparently the Hotel doesn't even have a liquor license. If there is anything at all that Booking.com can do to get back some of our money it would be much appreciated as we feel so totally ripped off. I would highly recommend that booking.com no longer represent this Hotel as it is bad for your reputation.

The hotel is still under constructions and there were no rooms available, we were not notified.

Location

Next to transit center with lots of panhandling.

Room clean and orderly.

Room could use a microwave. Hot water was lukewarm.

Very clean and great personnel. The location was close to downtown, so it was close to restaurants and other amenities. It was quiet, although that might have had something to do with it being the off-season.

I really didn't like that there was no airport shuttle. That will add at least $60 to your stay round trip from the airport. Otherwise everything else was nice.

There is no food for 1/2 mile of the hotel. There is no morning breakfast of any kind. I'm 80 and had to walk a long way to find food.

A hotel that charges $357 per night, should have SOME amenities. It's an ordinary hotel with an ordinary room and the coffee creamers in my room were so old they were solid.

Location was the best part of stay

Booked holel in February 2024 and facilities listed Restaurant and bar. Stayed 31 Aug - 4 Sept. Leaflet in room listed times for restaurant including breakfast. On arrival told that property didn't own a restaurant or bar but there had been an adjoining independently owned restaurant adjacent, which closed 2 months earlier. Why not inform us of change in facilites before stay? No breakfast and receptionist made no attempt to direct us a place we could get breakfast. Few cafes in town and very little to accommodate a gluten free diet. Receptionist was more interested in sitting with her friends. Only 2 real hotels in town and $500 per room per night rip off for basic room with tiny bathroom and no facilities to talk of.

We were able to get early check in which was wonderful after our long trip. The room was comfortable and the bed was great. Staff were friendly and helpful

no answer. unless AC counts!

Location was good

Staff were extremely rude. No longer has a restaurant. Room wasn’t very clean.

Alaska is expensive so I had only modest expectations for this place. It was clean and quiet and fine, really. But it was galling to pay the nightly rate given the very basic accommodations and lack of breakfast.

Only one thing location

The cost!!!!!! Ridiculous No air conditioning, fans in the room No where to have breakfast or dinner or drinks Staff tried their best but language issues for understanding requests

Great location, right across the street from Uncruise - the cruise we went on. Easy walk to downtown - 2 minutes. A little pricey, but everything is in Juneau.