311 Old Santa Fe Trail, Santa Fe, NM 87501, United States of America
#20 of 44 hotels in Santa Fe
Guests' ChoiceBased on 1564 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.2
Staff
8.9
Value for money
8.4
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 26, 2024
Laura
United States of AmericaThe room was too cold, even after adjusting the thermostat. I woke up all night because of how cold I was. I would not mind staying there again, but will probably take my little heater.
Staff was friendly and helpfu.
Stayed in January 2024
Reviewed: January 20, 2024
Paul
United States of AmericaHotel a bit dated, high price (to be fair, we stayed there on the 30th of December), an extra charge for using the motel parking lot, "grab-n-go" breakfast of muffins and pastries (no GF options, no hot food).
Excellent location, clean rooms, parking onsite, good wifi.
Stayed in December 2023
Reviewed: January 14, 2024
Robert
United States of AmericaThe room was basic, but had all that we needed for one night. The room and bath were clean, very nice. The location was excellent and it was very nice to park our car just outside the room on the ground level.
Stayed in January 2024
Reviewed: January 5, 2024
Joyce
United States of AmericaContinental breakfast had few choices.
It was nice to have a two room type of suite. I traveled with my adult son and it gave us the space we needed.
Stayed in January 2024
Reviewed: January 3, 2024
Janet
United States of AmericaBathroom
Convenience to market square
Stayed in January 2024
Reviewed: January 2, 2024
Susan
United States of AmericaNo on-site coffee shop/diner, no fan in bathroom
Location, responsive staff
Stayed in December 2023
Reviewed: January 2, 2024
Corinne
United States of AmericaClean, fabulous location.
Stayed in December 2023
Reviewed: January 1, 2024
Mary
United States of AmericaNothing
Location
Stayed in December 2023
Reviewed: December 30, 2023
Lisa
United States of AmericaNo elevator and no help with luggage . The breakfast wasn’t that good, coffee either.
The location
Stayed in December 2023
Reviewed: December 30, 2023
Steven
United States of AmericaEverything other than the bed was small in my opinion. The meeting room could have a table.
Everyone was happy.
Stayed in December 2023
Reviewed: December 28, 2023
Louise
AustraliaBreakfast was limited but plenty of options a short walk away.
Location was brilliant, staff friendly and helpful. Room was big, beds very comfortable and room very clean.
Stayed in December 2023
Reviewed: December 26, 2023
Charles
United States of AmericaBreakfast could have been better. Should not have charged for parking.
The location was great. Breakfast was just a grab and go. Breakfast was not that great. The room was very clean, quiet & everything worked well - the lights, water pressure, etc. The bed was very comfortable.
Stayed in December 2023
Reviewed: December 21, 2023
Mary
United States of AmericaThere was a chain across the driveway. It was very hard to see and dangerous. The lighting where you go to your room was dim and it was hard to see at night.
Location, cleanliness.
Stayed in December 2023
Reviewed: December 15, 2023
Roznovsky
United States of AmericaCHECK IN AND CHECK OUT
LOCATION
Stayed in November 2023
Reviewed: December 10, 2023
Kathleen
United States of AmericaContinental breakfast was awful. I took one look at it and ate elsewhere. The plug for a blow dryer was not in a good location. Heating/AC was a bit challenging to figure out initially.
Location was excellent. Loved the large parking lot. Beds were comfortable.
Stayed in October 2023
Reviewed: December 4, 2023
Banta
United States of AmericaThe shower was designed so you had to get all the way in it to turn it on and there were no grab bars or slip mats.
The room was very comfortable and clean, staff were pleasant and helpful, and the location was very convenient. All for a very reasonable cost.
Stayed in November 2023
Reviewed: December 2, 2023
William
United States of AmericaCan be overpriced during busy periods.
Great location next to old town. Ten dollars to par, reasonable.
Stayed in November 2023
Reviewed: December 2, 2023
Crooks
New ZealandA guest laundry would have been beneficial
Beds were awesome, location was great, room had a view
Stayed in November 2023
Reviewed: November 29, 2023
Pentz
United States of AmericaJust a minor point. On the second night, there was a family next door and I could hear everything through the adjoining door. It might help to put more insulation between these doors for rooms that have adjoining doors.
Clean. Front desk very helpful. Large spacious room.
Stayed in November 2023
Reviewed: November 28, 2023
Donald
United States of AmericaBathroom was very cold. Shower was extremely slick
Stayed in November 2023
Reviewed: November 27, 2023
Janet
AustraliaNothing.
The location is fantastic, a short walk to the plaza, staff friendly and on the ball, pool must be great in summer, 24 hour coffee and tea in lobby and microwave, large reception area with comfortable seating, grab and go breakfast. Value for money cannot be beaten. King bed very comfortable.
Stayed in November 2023
Reviewed: November 26, 2023
Sheila
United States of AmericaThe heating and cooling system is wonky. It was very cold the day we arrived and no one had put the heat on. It took a long time to get it warm. The heat only heats the bedroom as the closet and bath are situated around the corner the heat never reaches that area so it stays cold.
Well there really is no breakfast. There is coffee and I think apples and some packaged donuts. Not good.
Stayed in November 2023
Reviewed: November 20, 2023
Vaughn
United States of AmericaHaving to pay for parking for TWO vehicles.
Location
Stayed in November 2023
Reviewed: November 20, 2023
Tracie
United States of AmericaGreat location! Clean room.
Stayed in November 2023
Reviewed: November 15, 2023
Joseph
United States of AmericaBed was very good
Stayed in November 2023
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