Reviews of The Gatsby Hotel 3 stars
135 East Houston Street, Lower East Side, New York, NY 10002, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe staff was very friendly and accommodating and ensured my room was available upon my arrival.
N/A
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe hotel is fine the staff are very welcoming
No fridge
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location.
No sound insulation so could hear everyone quite clearly in the halls, outside. Small room. This wouldn’t bother me if it wasn’t so expensive for what it was. The last hotel we booked through here was cheaper and a much better value. Bigger room. Had breakfast. Also good location but midtown.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewKindness of.the staff
Room at level -1 are noisy with small windows
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewGood location and helpful staff
Overpriced - I ended up in a room underground, but then moved to a first floor room after my complaint
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe only bad thing about the room was the ventilation; there was no window to let some fresh air in.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation, comfy beds!
I had to change the rooms two times! One was so bad, the other one, the heater is not working and there was no phone in the room - the third one was alright but AC wasn’t cooling properly and by the time they fix it I was leaving next day!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location and renovated rooms. They kept our luggages until the check in time. There was always fresh coffee served. Thanks!
Bed was not the best tbf..
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is pretty good. Would be very good if you were enjoying the nightlife in the area
Lower level rooms, 100's, are below go round and no view at all, with HUGE ancient AC units that jut out into the room and over the bed. Insane noise level where you have to wear earplugs from the AC noise. The shower toggle was a hidden ring under the faucet... Had to seek front desk to show us. Similar issue in the second room we had there, but that toggle came off completely due to a stripped screw. TV didn't work in first room given. Cleaning staff was wonderful and did a great job.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewVery very good for the price you pay. Great location near the subway and close to Chinatown/Little Italy. Room size is quite good. Clean.
The common areas have no A/C. Some rooms are in the basement with a very tiny window
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe internet, I mean WTF a room is 200 a night, how is it possible that they can't afford a good Internet connection. It is literally impossible to use! Not even 180p YouTube videos
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location, next to subways, grocery stores, great cafés and restaurants.
Not the cleanest, not the best value, just decent.
I would like to take this opportunity to offer my sincere appreciation for taking the time to complete the guest satisfaction survey. On behalf of the entire The Gatsby hotel team, it was a pleasure to serve you. Additionally, we would like to apologize for not meeting your TOP expectations during your most recent visit. We hope to make it better. In a positive we have brought us your concerns to the correct staff to ensure we get better.
I would like to take this opportunity to offer my sincere appreciation for taking the time to complete the guest satisfaction survey. On behalf of the entire The Gatsby hotel team, it was a pleasure to serve you. Additionally, we would lik… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewRoom was substandard
Room wa substandard. Strong smell of Mold. Couldn't stay in room. Staff agreed and did their best .
We sincerely appreciate your feedback. It was a pleasure having you stay with us at The Gatsby Hotel, Our top priority is to ensure that all our guests feel right at home during their stay, and we will continue to work towards achieving this goal. We apologize for the inconvenience that burdened you during your stay. On a positive note, we have discussed your review with the appropriate team members and Will be fixing the issues at hand. I thank you for making our team that much better.
We sincerely appreciate your feedback. It was a pleasure having you stay with us at The Gatsby Hotel, Our top priority is to ensure that all our guests feel right at home during their stay, and we will continue to work towards achieving thi… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room was nice and had all the essentials we needed, including a hairdryer, iron, and enough space for our belongings. The beds were comfortable, and everything was clean. The location was great—close to restaurants, a pharmacy, grocery stores, as well as nearby subway stations and bus stops. The staff were also very friendly and accommodating.
The only downside was that it was quite expensive compared to other options.
I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. is delighted to have served you and we look forward to the opportunity to do so again when you visit the New York area. As always, we are committed to providing you with exceptional service and making your stay with us a memorable one. Thank you for choosing The Gatsby hotel as your preferred accommodation. We hope to have the pleasure of welcoming you back soon.
I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. is delighted to have served you and we look forward to the opportunity to do so again when you visit the New York area. As always, … Show more
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewComplementary coffee and water. 24 hour reception.
The room was in the basement so whenever elevator was working we almost woke up in the middle of the night. Hopefully a very helpful lady changed our room and relocated us at a nearby hotel for the rest of our stay.
I would like to take this opportunity to offer my sincere appreciation for taking the time to provide us with your feedback. On behalf of the entire Gatsby hotel team, it was a pleasure to serve you. Thank you for choosing The Gatsby hotel. We hope to see you soon!
I would like to take this opportunity to offer my sincere appreciation for taking the time to provide us with your feedback. On behalf of the entire Gatsby hotel team, it was a pleasure to serve you. Thank you for choosing The Gatsby hotel.… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewSecure, clean and good location with subway access options and some good restaurants close to hotel.
The air conditioner was loud and had a difficult time keeping the room cool.
I would like to take this opportunity to offer my sincere appreciation for taking the time to provide us with your feedback. On behalf of the entire The Gatsby hotel team, it was a pleasure to serve you. Thank you for choosing The Gatsby hotel. We hope to see you soon! - KRISTAL
I would like to take this opportunity to offer my sincere appreciation for taking the time to provide us with your feedback. On behalf of the entire The Gatsby hotel team, it was a pleasure to serve you. Thank you for choosing The Gatsby ho… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewPerfect location for us and friendly staff
Not having a mini-fridge made it challenging for an extended stay (we used a chilly bag with ice packs that my mom had for overnight cooling of things for breakfast the next day).
I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. is delighted to have served you and we look forward to the opportunity to do so again when you visit the New York area. As always, we are committed to providing you with exceptional service and making your stay with us a memorable one. Thank you for choosing The Gatsby hotel as your preferred accommodation. We hope to have the pleasure of welcoming you back soon.
I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. is delighted to have served you and we look forward to the opportunity to do so again when you visit the New York area. As always, … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified review