Reviews of Hotel Giraffe by Library Hotel Collection 4 stars

Super friendly staff and great location

The hotel is very well-positioned and the staff are lovely - really helpful and friendly

It was strange to find that the room didn’t have a bar fridge. So if you want to buy drinks you need to leave them in the fridge in the foyer - which is somewhat inconvenient

We liked the location - close to Subway stations and the lovely Madison Square Park. Our room was comfortable and clean and the breakfast was great. The staff were helpful and friendly.

Although we could make a cup of tea and take it up to our room, it would have been nice to have a kettle to make one in our room. When on holiday, a cup of tea in bed is always a treat I look forward to.

The staff is very pleasant

We had stayed previously many years ago and enjoyed the food and drink offerings they had throughout the day. Basically, coffee and water was all that was available. While they said soft drinks there were none and I was directed to the pizza place down the street. There were refrigerators in the rooms previously, they are now gone. There is no bar on premises to enjoy a glass a wine or cocktail. If you are looking for bananas or clementine and Cliff bars, this place is for you.

Great location. Awesome room, Great service and continental breakfast.

Room size Breakfast & snacks all day

Dark halls, had to ask for fridge

Wonderful staff very clean hotel Good location

We would have preferred a larger bed but not an issue

We enjoyed our second stay here very much. Special thanks to the lovely reception staff who helped us today so much when we really needed it. Your help was so appreciated! And of course we can’t wait to go back soon!

N/a

We liked it all, great service and nice staff

It was close to everything I needed and accessible to other locations

The price was a bit steep but I get why. I also suggest not driving a personal vehicle.

All hotel staff were wonderful- very helpful, courteous, and accessible. Service was great.

Room was very small.

Well placed.

Our toilet backed up and flooded the floor with sewage water. This meant we had to move rooms. But they couldn’t keep us in the same room so we had to move the following night too. The 3rd night in 3rd room that toilet backed up. Phones in rooms dont work so couldn’t call to get attention and had to go down in PJs. The fridges in all 3 rooms didn’t work. The breakfast was pointless and poor. WiFi is slow. Despite all this hassle - the only thing the hotel staff did was say sorry. No compensation, not discount, not even a bottle to of something.

The location is superlative. There is easy access to the subway at 28th street, which makes public transportation an option. The hotel is well appointed with a friendly and welcoming staff. The rooms are spacious and very clean.

Very clean and good condition. Lovely staff. Refreshment in the lobby all day.

The woman in charge on breakfast could be more pleasant even when we mistakenly took out the wrong toast bread out of the toaster.

Great location, close to plenty of attractions, nice and quiet, lovely fresh flowers around the hotel.

Snacks available all day, fine, but felt slightly disappointed, hotel information made it sound like there would be great variety and even a wine evening, it was very basic offerings. Also the outside space on the 12th floor is disappointing, no bar to get a drink, felt like a place to have a smoke really. Breakfast was fairly basic.

The Hotel was lovely. It was nice to have tea coffee facilities and snacks available all day. It was also in an excellent location.

Rooms were super, loved the roof terrace, staff all very friendly and helpful

Nothing

Friendly staff good location room decor

Nothing

This is a lovely hotel the staff are so helpful nothing is too much bother. The rooms were very clean and for NYC they are spacious with a balcony for access to light and air. Lots of extras as breakfast is included making mornings a great get up and go experience with no necessity to stop and/or find somewhere. The breakfast is very good. There is a roof top space too perfect for morning coffee, afternoon or evening drinks. We stayed in 2 rooms as a multi generational family and we had the best time. We have paid significantly more in NYC for a hotel and Hotel Giraffe is definitely the most comfortable, enjoyable, well placed and value for money. We loved it.

Theres nothing not to like particularly at this price point