Reviews of Global Luxury Suites at Reston
11410 Reston Station Boulevard, Reston, VA 20190, United States
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Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewVery clean and modern. Easily accessible and quiet
N/a
Thank you for your positive feedback, Catherine! We're glad you found the space comfortable, clean, and quiet. We hope to welcome you back soon! The GLS Customer care team
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe place was clean. The building is new and beautiful. We love the place it very close to metro
Nothing every thing is perfect.
Thank you for the kind words, Sal! We're so glad you enjoyed your stay and found the location convenient and the space clean and beautiful. We appreciate your feedback and hope to welcome you back soon! The GLS Customer care team.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in February 2025
Verified reviewThe design of the unit itself was great. Really liked it. Very comfortable.
1. The check-in was a disaster. The previous guest overstayed, so I had to wait hours and hours (after a transcontinental flight) to check-in. One of my worst experiences in decades of international travel. 2. The unit does not contain many items that are needed for a self-catering unit. 3. Communications are atrocious. When I encountered a problem at check-in, it was IMPOSSIBLE to get anyone on the phone to talk to.
Dear Michael, thank you for your feedback. We sincerely apologize for the check-in delay and communication issues you experienced. We understand how frustrating this must have been, especially after a long flight. Your comments regarding the unit's amenities have been noted, and we will work to improve the self-catering options for future guests. We truly appreciate your input and hope to have the opportunity to offer you a much better experience next time. The GLS customer care team.
Dear Michael, thank you for your feedback. We sincerely apologize for the check-in delay and communication issues you experienced. We understand how frustrating this must have been, especially after a long flight. Your comments regarding th… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewPrime location. Modern, comfortable units. Friendly staff (almost never needed). Fully equipped kitchen. Windows that can be opened — never taken due granted these days :) In-unit washer and dryer.
Unit faces a construction site, so after 6am it starts getting very noisy. A couple of times, I've felt the building shake in the early morning — no earthquakes, luckily, just the work nearby. Unit does not have proper shutters/blinds, so it's impossible to block the sunlight.
Thank you for your review, Emanuele! We're glad you enjoyed the location, modern amenities, and the fully equipped kitchen. We apologize for the noise from the construction site and the issue with the blinds, and we’ll work on finding solutions to improve your experience. We appreciate your feedback and hope to welcome you again for a more peaceful stay. The GLS Customer care team.
Thank you for your review, Emanuele! We're glad you enjoyed the location, modern amenities, and the fully equipped kitchen. We apologize for the noise from the construction site and the issue with the blinds, and we’ll work on finding s… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe location
The bed was kind of small and very firm. But not to bad!
Thank you for your feedback, Mariah! We’re glad you liked the location. We appreciate your comments about the bed and will take them into consideration for future improvements. Hope to welcome you back soon! The GLs Customer care team.
Reviewed: 5 January 2025 · Stayed in October 2024
Verified reviewReviewed: 11 December 2024 · Stayed in November 2024
Verified reviewNice property. Well-tended and furnished common facilities. Convenient location (nearby Whole Foods, Metro Stop)
Thank you for your kind review, Ertugrul! We're glad you enjoyed the property, the well-maintained common areas, and the convenient location. We hope to welcome you back soon! The GLS Customer care team.
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewLocation
Just the confusion to get access to the property and room was not a good experience
Stephanie, thank you for choosing to stay with us! We're glad to hear you enjoyed the location and your stay once you were settled in. We apologize for the confusion during check-in and will work to improve the access process for a smoother experience in the future. We hope to welcome you back soon! The GLS Customer care team.
Stephanie, thank you for choosing to stay with us! We're glad to hear you enjoyed the location and your stay once you were settled in. We apologize for the confusion during check-in and will work to improve the access process for a smoo… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewno one available to talk. we wanted some blankets and given after 24 hrs. Also ,the helpline number is useless as no one available.
no one to answer any questions from Global. The hotel guys were more helpful but could do only thant much.
Dear Suresh, We are sorry to hear about the difficulties you faced. It’s concerning to learn about the delays and lack of response. We’re addressing these issues to improve our service and communication. Thank you for your feedback, and we appreciate your patience. The GLS Customer care team.
Dear Suresh, We are sorry to hear about the difficulties you faced. It’s concerning to learn about the delays and lack of response. We’re addressing these issues to improve our service and communication. Thank you for your feedback, and we … Show more
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewThe location was central to our planned activities.
Bathroom sink backed-up water flow rendering it a health concern. Kitchen sink also slow to drain properly. Requested assistance, but none provided. Blinds in bedroom and living room allowed nighttime security lights to shine in rooms. No parking pass provided as requested by renter despite several follow-up requests. Access difficult to building when using temporary underground parking. Elevator service was very slow as a result of one elevator out of service.
Dear Gregory, we’re sorry to hear that internal apartment and building issues affected your stay. While the central location suited your activities, we regret the problems with the bathroom and kitchen sinks, blinds, and parking pass. We understand the inconvenience caused by the elevator service and access issues. Your feedback is important, and we’ll address these concerns to improve our guest experience. Thank you for bringing these matters to our attention. The GLS Customer care team.
Dear Gregory, we’re sorry to hear that internal apartment and building issues affected your stay. While the central location suited your activities, we regret the problems with the bathroom and kitchen sinks, blinds, and parking pass. We un… Show more
Reviewed: 29 August 2024 · Stayed in July 2024
Verified reviewReviewed: 22 August 2024 · Stayed in July 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in June 2024
Verified reviewLocation and facilities - very near W & OD walking/bicking trail and near Reston Town Center and train station to DC. Large apartment - well appointed and nice welcome basket on arrival with paper towels, soap and snacks. Very clean. Nice big bathroom and closet. Front desk staff nice and helpful.
Enormous. Arrival is confusing and no parking out front for checkin. Name of building does not match name of hotel on booking.com. Long walk to apartment and apartment building is gigantic. No balcony because terrace sits below the pool.
Catherine, thank you for highlighting our great location and well-appointed facilities near the W & OD trail and Reston Town Center. We're glad you enjoyed the large, clean apartment and the welcoming amenities. We apologize for any confusion during arrival and the inconvenience regarding parking and building naming discrepancies. Your feedback is valuable, and we'll work on improving our check-in process for a smoother experience. The GLS Customer care team.
Catherine, thank you for highlighting our great location and well-appointed facilities near the W & OD trail and Reston Town Center. We're glad you enjoyed the large, clean apartment and the welcoming amenities. We apologize for any… Show more
Reviewed: 4 May 2024 · Stayed in May 2024
Verified reviewGreat location, Metro station a few minutes walk away. Easy access to Dulles airport, Washington D.C. and Reston town centre. Short walk to local restaurants and Starbucks. About 15 minutes easy walk to small shopping centre with Whole Foods supermarket and a few other shops and restaurants. Plenty of space in apartment, good heating/cooling system, large shower and bathroom. We only wanted to be able to do breakfast and snacks but there was enough appliances to cook more.
A bit disappointed with the sofa bed. More like a fold down sofa than a bed. My daughter used it for 9 nights and found it quite uncomfortable by the end. In hindsight I think I should have gone for a 2 bed apartment, our idea of a sofa bed in U.K. might be different to U.S. It would have been good if there were some more instructions for the oven and microwave. Maybe also a map and notes on trash disposal.
Marc, it's wonderful to hear that you found our apartment to be a great base for exploring Washington D.C. and the surrounding area! We're glad you appreciated the convenient location, spaciousness, and amenities provided. We apologize for any discomfort caused by the sofa bed and for the lack of instructions for the oven and microwave. Your feedback is invaluable, and we'll take it into account to better the experience for future guests. Thank you for choosing to stay with us! The GLS Customer care team.
Marc, it's wonderful to hear that you found our apartment to be a great base for exploring Washington D.C. and the surrounding area! We're glad you appreciated the convenient location, spaciousness, and amenities provided. We apolog… Show more
Reviewed: 29 April 2024 · Stayed in April 2024
Verified reviewWell I don't use the word exceptional lightly but this facility rises to that description. Fabulous on almost all counts. A couple of blocks from the subway in Reston which will take you to DC Smithsonian's in a half hour. The lounge area is extraordinary. The front desk is very helpful. But it should be understood that this offer is really for a fully furnished apartment including a complete kitchen, dinette, living room with couch and chair with big TV, spacious bedroom, bathroom with walk in shower stall. All is spotlessly clean (and they make clear that you are to leave it in that condition). When we booked, it was a great price for the apartment.
The biggest drawback- as said these are actually modern apartments and so it is not really set up as a hotel- no breakfast included, no small toiletries if you have forgotten to bring your own. We stayed five days but no offer for housekeeping to handle the room. Things like that. However those things PALE compared to what you will enjoy in return. The place is amazing!
Charlie, it sounds like you had a truly exceptional experience at our accommodation, and we're glad to hear that you found it to be fabulous on almost all counts! We're delighted that you appreciated our fully furnished apartments, convenient location, and extraordinary lounge area. We apologize for any inconvenience caused by the lack of hotel-like amenities, but we're glad that the overall experience exceeded your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon! The GLS Customer care team.
Charlie, it sounds like you had a truly exceptional experience at our accommodation, and we're glad to hear that you found it to be fabulous on almost all counts! We're delighted that you appreciated our fully furnished apartments, … Show more
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewGreat stay! Great location!
Dear Motty, we're delighted to hear that you enjoyed your stay and found our location convenient! Thank you for choosing to stay with us, and we hope to welcome you back again soon! The GLS Customer care team.
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewGreat stay! Great location!
Dear Motty, we're delighted to hear that you enjoyed your stay and found our location convenient! Thank you for choosing to stay with us, and we hope to welcome you back again soon! The GLS Customer care team.