1. The check-in was a disaster. The previous guest overstayed, so I had to wait hours and hours (after a transcontinental flight) to check-in. One of my worst experiences in decades of international travel. 2. The unit does not contain many items that are needed for a self-catering unit. 3. Communications are atrocious. When I encountered a problem at check-in, it was IMPOSSIBLE to get anyone on the phone to talk to.

The design of the unit itself was great. Really liked it. Very comfortable.

Stayed in February 2025

Unit faces a construction site, so after 6am it starts getting very noisy. A couple of times, I've felt the building shake in the early morning — no earthquakes, luckily, just the work nearby. Unit does not have proper shutters/blinds, so it's impossible to block the sunlight.

Prime location. Modern, comfortable units. Friendly staff (almost never needed). Fully equipped kitchen. Windows that can be opened — never taken due granted these days :) In-unit washer and dryer.

Stayed in March 2025

Nice property. Well-tended and furnished common facilities. Convenient location (nearby Whole Foods, Metro Stop)

Stayed in November 2024

Just the confusion to get access to the property and room was not a good experience

Location

Stayed in November 2024

Enormous. Arrival is confusing and no parking out front for checkin. Name of building does not match name of hotel on booking.com. Long walk to apartment and apartment building is gigantic. No balcony because terrace sits below the pool.

Location and facilities - very near W & OD walking/bicking trail and near Reston Town Center and train station to DC. Large apartment - well appointed and nice welcome basket on arrival with paper towels, soap and snacks. Very clean. Nice big bathroom and closet. Front desk staff nice and helpful.

Stayed in June 2024

A bit disappointed with the sofa bed. More like a fold down sofa than a bed. My daughter used it for 9 nights and found it quite uncomfortable by the end. In hindsight I think I should have gone for a 2 bed apartment, our idea of a sofa bed in U.K. might be different to U.S. It would have been good if there were some more instructions for the oven and microwave. Maybe also a map and notes on trash disposal.

Great location, Metro station a few minutes walk away. Easy access to Dulles airport, Washington D.C. and Reston town centre. Short walk to local restaurants and Starbucks. About 15 minutes easy walk to small shopping centre with Whole Foods supermarket and a few other shops and restaurants. Plenty of space in apartment, good heating/cooling system, large shower and bathroom. We only wanted to be able to do breakfast and snacks but there was enough appliances to cook more.

Stayed in May 2024

N/a

Very clean and modern. Easily accessible and quiet

Stayed in May 2025

Nothing every thing is perfect.

The place was clean. The building is new and beautiful. We love the place it very close to metro

Stayed in May 2025

The bed was kind of small and very firm. But not to bad!

The location

Stayed in January 2025

no one to answer any questions from Global. The hotel guys were more helpful but could do only thant much.

no one available to talk. we wanted some blankets and given after 24 hrs. Also ,the helpline number is useless as no one available.

Stayed in August 2024

Bathroom sink backed-up water flow rendering it a health concern. Kitchen sink also slow to drain properly. Requested assistance, but none provided. Blinds in bedroom and living room allowed nighttime security lights to shine in rooms. No parking pass provided as requested by renter despite several follow-up requests. Access difficult to building when using temporary underground parking. Elevator service was very slow as a result of one elevator out of service.

The location was central to our planned activities.

Stayed in August 2024

The biggest drawback- as said these are actually modern apartments and so it is not really set up as a hotel- no breakfast included, no small toiletries if you have forgotten to bring your own. We stayed five days but no offer for housekeeping to handle the room. Things like that. However those things PALE compared to what you will enjoy in return. The place is amazing!

Well I don't use the word exceptional lightly but this facility rises to that description. Fabulous on almost all counts. A couple of blocks from the subway in Reston which will take you to DC Smithsonian's in a half hour. The lounge area is extraordinary. The front desk is very helpful. But it should be understood that this offer is really for a fully furnished apartment including a complete kitchen, dinette, living room with couch and chair with big TV, spacious bedroom, bathroom with walk in shower stall. All is spotlessly clean (and they make clear that you are to leave it in that condition). When we booked, it was a great price for the apartment.

Stayed in April 2024

Great stay! Great location!

Stayed in February 2024

Great stay! Great location!

Stayed in February 2024

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Stayed in April 2025

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Stayed in March 2025

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Stayed in July 2024

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Stayed in June 2025

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Stayed in October 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in July 2024

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Stayed in July 2024