Some areas to focus on include Buckets bar and grill - almost fully automated but still very clunky with a confused staff. It took me 35 minutes to get two drinks and chips/nacho cheese and it wasn't very busy when I arrived. It got busier because of the poor execution later. It was confused chaos behind that counter with seemingly no leadership. Even when I went to the counter to get my order, was notified via text it was ready, it wasn't ready and the woman literally asked me what I had ordered. Huh? Also, the towel check-in and check-out process needs some attention, slow with long lines. That could use a re-set. I still believe we will come back but with lesser expectations we we will be avoiding Buckets. It is good to see resorts like yours busy again, cheers to that

All in all it was mostly what we expected and was satisfactory and the room worked out well. The place has a fun theme and it was busy so good for you. A little more care could be put to cleaning up the pool area, if felt like there was no one clearing tables and resetting furniture so it made for a more hectic experience and wasn't terribly accommodating. The service in the downstairs restaurant was great and they allowed us in 15 min ahead of closing which we appreciated.

Stayed in February 2024

Too busy. Not many food options.

Kids loved the place. Lots of activities.

Stayed in December 2023

The rooms seem out dated. Not sure if the shower was stained or if it was meant to have marks. Ultimately for the cost i would have liked to have housekeeping make the beds our second night.

Location was great! Visited MOA.

Stayed in July 2023

my rooms was a bit expensive for the quality, I expected more for the price. Bedding quality was poor.

it was close to everything so convenient.

Stayed in July 2023

the rooms are really expensive 1 night stay was over $800 and it’s card only through out the facility and the night front desk was so rude for no reason

The water park

Stayed in May 2023

Nothing

So much to do

Stayed in April 2023

The room was very expensive. Every activity was expensive, so we didn’t do any extra activities.

It was a nice facility, staff was welcoming and professional.

Stayed in April 2023

Some of the staff did not look like they wanted to be there. I was served wine Sat night in the restaurant without being carded (Im 39). The next morning for brunch I was, which I didn't have bc I hadn't been carrying my purse around as there was no need. When I said that, he quoted policy. I'm not upset for the policy, the lack of consistency enforcing it. Service was very slow both times in restaurant. I had ordered a glass of wine before we were done eating and it didnt get out to me until we were ready for check. Took a long time for initial drinks (and pop for kids). .

It's nice there are multiple attractions to keep the family entertained.

Stayed in December 2022

The cost was a little high

Everything we needed all in one resort, so many fun things to do.

Stayed in September 2022

carpet need cleaning in the children area

Stayed in August 2022

I would have liked to have had one more sit down restaurant option that was more fancy casual. I would have liked to see a Starbucks or Caribou coffee added. I'm sorry, but Dunkin Donuts coffee really tastes terrible. A curtain dividing the bunk beds from the adult bed goes a long way for parents to enjoy each others company without prying eyes getting more than they bargained for.

I liked the location, and the ease of getting on and off the interstate. I liked the many activities that were offered to the kids for entertainment. The staff were great even when they were tired. I liked the room size, amenities, and cleanliness.

Stayed in August 2022

way to busy to be comfortable

waterpark

Stayed in August 2022

No beverages included with the buffet. Prices for things were a little high.

The buffet breakfast was good, but I didn't realize beverages weren't included. We had to pay extra for everything we did or used, except the water park.

Stayed in July 2022

if everyone drove smart cars, the parking would be fine. but most families drive vans and SUV’s and the parking g was very tight.

good location near Mall Of America

Stayed in July 2022

The price of things were a little high, bed was hard not very comfortable

The water park was fun

Stayed in June 2022

Was hard to find a parking spot. The water park was very crowded. We ordered food on the app from the restaurant when we went to pick it up it was given to someone else. The water park closed at 8:00 pm

The food we had was very good. Close to everywhere we wanted to go. Staff was very friendly. The room was a good size had plenty of room.

Stayed in June 2022

arcade was very expensive and for the value of the room $200 only lasted 30 minutes for the kids.

great, relaxing place for family gathering. Very organized and clean place.

Stayed in March 2022

Cost of stay was very expensive. We paid to go to a nice Waterpark, and brought older kids with. Unfortunately, the pool was only open from 10am - 8pm. Not much time to use the Waterpark. We ended up staying in our room for the evening both Friday and Saturday night watching TV because there was nothing else to do.

Clean, well-staffed. Staff was friendly.

Stayed in February 2022

The pizza From Hungry Like a Wolf was overpriced, greasy, and the crust was like cardboard...flavor and texture wise. There were maybe 3 staff that were smiley and friendly and seemed to like their jobs, which surprised me at a family/kid based place. We used booking.com which ended up costing us a lot more than it should have. It books 4 adults regardless of how you enter the reservation. When I noticed on our email confirmation, I called Great Wolf Lodge right away. She explained to me that is how booking.com works and we would have to pay for two additional wristbands. It cost us $700 to stay for two nights because of this. I do not recommend using booking.com for this until they get their base occupancy to match Great Wolf Lodge room occupancy. We stayed at the Kalahari Resort in Wisconsin Dells for 3 nights that has complete kitchen, living room, Den, 2 bedrooms, and tons more space and options as a resort, for the same has two nights at Great Wolf. Yikes. The food from Buckets Craveables was awful. Cold, flavorless cheese curds, fries, and chicken tenders. The fruit box was the only good food, but had some smashed pineapple chunks, under ripe melon, and some was frozen. We ordered 4 boxes, 2 one day and 2 the next and had the same experience both times. The veggies and ranch was ridiculous...frozen, dried out carrots and celery and the tomatoes were even slightly frozen. We didnt dare spend more $ on food and chose to eat at the MOA the next day since it's so close.

The room was clean and fit our family of 7 well. The King bed and bedding/pillows were quite comfy. The kids liked the bunk beds, but the brown blankets on them are very small and scratchy they said. The teens slept on the couch instead of the pull out, so can't rate that, but we did have to request pillows and a blanket for that. The room was quiet and spacious. The mini fridge wasnt very cold, but wasn't the worst thing ever. The bathrooms were both clean, spacious, and well-stocked. We had fun at the water park, but I expected more play options for our toddler in the zero depth area who doesn't like water slides and water spraying on him. (In my opinion, this wouldn't be a fun water play option for children with sensory concerns since every single slide has a waterfall or spray at the top, even the tiny ones.) The lazy river with my family was a highlight, but sometimes the traffic was high and unsafe. Perhaps less available tubes at a time would be helpful to keep the flow less crowded and less abandoned tubes blocking the way? The big kids loved the big slides, plenty to do for them even with a couple unavailable options due to staffing shortages.

Stayed in January 2022

Long waits at elevator

Stayed in October 2021

Notice of slides being shut down

Family fun and was able to have alcohol

Stayed in October 2021

The customer service when I first arrived it was already paid for the lady at the front desk didn't know what she was doing I'm guessing she was newly hired.

The stay was nice beautiful hotel room and waterpark.

Stayed in October 2021

It took 30+ minutes to get Dunkin Donuts, or ice cream! We stood in line only one time for Dunkin, and 1 time for ice cream. It wasn’t worth the price or the long wait for either.

We liked having so many things to do in the hotel and being so close to the mall of America.

Stayed in August 2021

We thought the room would be a little bigger. I thought the Bunkbeds would be in an adjacent room and not together with the queen bed. For the price it was fair.

I liked the variety they have for the kids too play in the water park. They also have story time for the kids and other activities. Very close to the Mall of America There's enough elevators, because when the water park closes there alot of people trying to get back to their rooms. They also have a Dunkin Donuts and Ben and Jerry's on sight! A convenient shop and a Build a Bear shoppe are also located there.

Stayed in August 2021