Restaurant downstairs

Location

Stayed in August 2025

No refrigerator. I also wish they would provide better sugar like a honey or raw sugar. Also two times I've stayed her my room was in front of the ice machine, it wakes me up.

The staff is incredibly friendly, especially the helpful blonde woman at the front desk. The cleaning staff is always willing to go the extra mile to assist with any requests. I also love the amenities, like the in-room safe and the thick, luxurious towels. The hair and body wash they provide is a nice touch. The complimentary access to the YMCA is a fantastic perk of the resort fee.

Stayed in August 2025

Small room , bar closes way too early

Had bar elevator all in a small area so convenient

Stayed in August 2025

Great location

Stayed in July 2025

Would have liked more vending options.

Loved the executive suite. Room 505 was great with a wonderful view of the bay and wharf. Location was good. The beds and bedding were super comfortable.

Stayed in May 2025

Homeless person camped outside the room next door at 6am in the morning when I left.

Convenient, loved Perry’s attached to hotel.

Stayed in April 2025

light window blockage not good enuf

superior locale. breakfast spot great

Stayed in March 2025

The tv was up too high

I love the staff here they were so helpful and accommodating with our luggage and let us check in slightly early and let us check out an hour later. I love this hotel!!!!

Stayed in February 2025

Parking fee too high

Parking fee was too high

Stayed in December 2024

Tiny room

Great location

Stayed in September 2024

The rooms are small. Even the larger rooms (King, I guess) are on the smaller side. I don't like that the sink is actually in the room and not in the bathroom. Most rooms don't have a desk, tried several rooms to get one with a desk. I know that they can't really change the size of the room or the location of the sink, but maybe travelers could pay extra attention to which room they are choosing.

Really good location (of course it depends on where you want to be), clean rooms, all appliances are in decent shape, really helpful and friendly staff (Jose at the reception was fantastic, as well as a few others whose names I cannot remember), the gym access. Overall a really decent stay and can recommend to travelers who will not spend a lot of time in their room.

Stayed in September 2024

A bit lacking

Stayed in July 2024

The hotel was certainly fine but certainly not a 4 or 5 star property very average.

Stayed in May 2024

Bed was too soft -uncontforable.

Restaurant was excellent

Stayed in March 2024

Boutique style hotel with lovely rooms and great location in San Francisco! Nicest employees! Very comfortable beds! Quiet and safe!

Stayed in March 2024

Pillows were a little on the big side.

They were happy to store our bikes for us! (Call ahead first) Made it a great weekend. Very nice staff. Comfy beds. Quiet room facing the street. Awesome location near tons of great food, bars, coffee, bike lanes and chase center.

Stayed in April 2024

Windowless, stuffy room.

Location and staff - can’t beat either !

Stayed in March 2024

Pillows - the most difficult part of the stay. The pillows are far too big, and are very uncomfortable. Sleepin on them was difficult, and I ended up sleeping on the bed with no pillows. Could have been more comfortable I also asked staff if they could replace the pillows with other sized pillows, but they could not. Wifi - my laptop had a lot of difficult with the wifi - it kept being flagged as 'malicious' because I am a traveller with an overseas laptop. Breakfast - breakfast didn't look very appealing / was very basic - I skipped it each day and got breakfast elsewhere instead.

Location was great. Rooms were nice. Staff were helpful. Having amenities + a gym was very appealing.

Stayed in February 2024

Style could do with some minor renovation, but it is still very nice. It would also be great to have the kitchen open for a bit longer. I feel breakfast should be included, but these are all minor things. A great option and rather budget friendly!

The hotel was as described. Staff was very friendly and kind. Check in and out were very smooth. The location was great. It felt very safe to walk there at all times, and it was surrounded by all sorts of attractions and very importantly, the bay. The room had all essential facilities. There was a mandatory resort fee which included filtered water, tea/coffee and pastries in the morning.

Stayed in December 2023

No valet parking available. We were able to find parking nearby using a parking app. Hotel could have provided a bit more information on parking, especially for in/out privileges.

Great location along the Embarcadero, especially for taking the ferry home the next morning. Hotel was quiet and they upgraded us to a room with a view of the water and ferry building. Staff was friendly and helpful.

Stayed in November 2023

Old building - could hear noise from room above.

Location, very clean.

Stayed in October 2023

Rooms are tiny, but we knew that

Price for SF

Stayed in September 2023

Price we paid didn't include breakfast

Bed was comfy, shower excellent water preasure Ando excellent location, close to very good places

Stayed in August 2023

Only real problem was that wifi disconnected and had to log in each time I used my connection. Rooms are a bit dated but fine for me.

Amazing location - 1 block from waterfront, close to BART, business district, and many restaurants. Rafael was super friendly and helpful at front desk.

Stayed in July 2023