Reviews of GuestHouse Extended Stay Laredo 2 stars

Location was good

On arrival, I think shifts were changing and neither of the two women present were friendly or helpful. One left, I received a forced smile. The room was ok, great location. The problem started when I had to put up a cash deposit which I chose to do instead of a credit card deposit knowing they would be months returning the deposit to my card. We decided to leave early the next morning so I returned the key to the front desk. The lady there did not offer to return my deposit. I guess it was my fault for not asking for it. Anyway I forgot about it until the next day. We are now 500 miles away so I called and ask them to mail it to me, minus postage of course. Now is when the plan becomes obvious. They refuse to mail the $50 to me so I say I will return eventually to get it. I'm told I only have 5 days to pick it up. Please don't be a dummy like I was and leave cash. If you put it on your credit card, your bank will make sure it is returned. Better yet, stay somewhere else.

Everything

The office staff was very nice and welcoming, which made check-in smooth and friendly. You can tell they’re really trying to upgrade things—my room had been remodeled and was decent enough for the rate. The room included a fridge and microwave, which was super convenient. I also appreciated the security cameras throughout the property—it made me feel safe during my stay. They offer a light breakfast on weekdays with coffee, muffins, and bagels, and on weekends they step it up with eggs and breakfast meats. It’s a nice touch that adds to the overall value. If you’re looking for a budget-friendly place with good service and ongoing improvements, this spot is worth considering.

The room was quite warm, and the A/C unit didn’t do much to cool it down. The bathroom also lacked proper ventilation, making it feel even hotter and stuffy. There was a noticeable musty smell in the room. If they can improve the cooling and air quality, this place would be a solid budget-friendly option. For now, it’s a mixed experience—great service and effort, but room comfort needs attention.

Room are really nice, clean and new. Staff is friendly, area wasn’t half bad.

A/C unit struggled to cool room, door would lock but would leave a decent gap.

It’s fully remodeled, loved how it was super clean . It Has a mini fridge, microwave and let not forget the vanity mirror with lights. I highly recommend this place. The staff was nice.

N/A

They moved me out from one unit to another day of without any extra cost.

The AC does not get the room cold or even cool. All night my girlfriend and me were sweating hard outside of the covers and the children couldn’t sleep at all.

Room was in perfect condition

A C unit not good u can't rest good after a hot day at work it's super hot inside the rooms

Well situated , friendly staff, comfortable beds

Seems like there Are areas still in construction.

Doesn’t even have a front desk. Didn’t have internet or cable. The photos provided in the description ARE FAKE. This hotel is scamming people. The phone number provided is fake as well.

Very clean, updated room to modern style. A little small, but fine for a good sleep. Exterior is clean and well maintained.

The property was very clean

Location