The TV wouldn’t connect to server so it didn’t work while we were there. The bathroom had no mirror or shower door or curtain, so water got everywhere when we showered. There was trash on the couch when we arrived and the kitchen lights didn’t work at first. We realized they just weren’t screwed in all the way? And the bed sheets were stinky, like they hadn’t been washed recently. Just a bunch of stuff that leads me to believe it wasn’t actually cleaned before we showed up. It seemed not ready for occupants. Then when I brought up my concerns, they were basically just dismissed by the property owner.

The location was great for our purpose, which was visiting the volcano park

Stayed in December 2024

Great location !

Stayed in June 2023

At the time that we booked this property in February, it was misrepresented as a 1 BR apartment, it's actually a studio. The listing has since been corrected. The water from the taps is not potable (it's supplied from a rain water cistern), this isn't mentioned in the property description. The owner supplied a 5-gallon container of drinking water. The fuse blew for the zone that covered 1 wall (the one with the TV and portable heater) the first night we were there. Nobody came out to reset it until the 3rd day and only after I had texted every day asking when someone would come out to fix it. Communication from the owner could have been better. She should have provided updates without my prompting. I had also requested more hangers (there were only 2 when we arrived) and they were promised for that evening. There was nothing when we got back from dinner and no word as to when we would get them until I texted again. There are 2 heating units in the apartment, one propane and the other electric. Because the outlet had no electricity, we weren't sure which one to use. Some instructions would have been nice. The comforter on the bed is too heavy. As previous reviews noted, having the option to use a blanket or a lighter comforter would be nice. My husband opened the window at night so he could be comfortable. Then we had to turn on the heat in the morning, which was rather wasteful. The sofa is extremely uncomfortable and should be replaced.

The location was great, just minutes away by car from Volcano National Park. The kitchen was stocked with enough cutlery, plates, and glasses for us.

Stayed in March 2023

We had to struggle to get the room key out of a box. Nobody was there to help, only by telephone.

The location in the woods was nice

Stayed in December 2022

The sofa bed looks old and not clean. The TV is too old with poor pixel.

The location was great. The house was built in the rainforest which is special.

Stayed in December 2022

need better mattress on the queen and more versatile bedding to accommodate temperature ranges

hot tub and price

Stayed in November 2022

TV audio was not working, despite spending 45+ minutes attempting to remedy. Netflix & Amazom Prime were accessible, but unusable due to being setup as an Asian language only option. Staff did not respond went requesting (via email) to help for remedying the above. We live on the Big Island, and will return to the Volcano area in the near future, but will not stay here again.

Stayed in July 2025

bad communications with the host the room was not ready at the checkin time there was not water in the next morning

good location

Stayed in April 2025

I love that near volcano!

Stayed in February 2025

This review is hidden because it doesn't meet our guidelines.

wish we had known in advance that the tap water is not potable. the drinking water was almost empty when we arrived so we had to conserve water for coffee/tea & oatmeal the next morning. I let the host know the water was out and they responded quickly and brought by some bottled water our second day here. if we had known in advance we would have bought a couple gallons. everything else here was amazing and just as described!

amazing location for HWNP! beautiful views of the jungle and cool hot tub.

Stayed in April 2023

Nodishsoap.

Stayed in February 2023

bed could have been a little more comfy

It was very close to Volcano Park. it had the surreal feeling that you were in the rainforest.

Stayed in January 2023

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Stayed in April 2025

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Stayed in June 2023

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Stayed in May 2023

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Stayed in July 2025

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Stayed in March 2023

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Stayed in February 2023

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Stayed in February 2023

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Stayed in January 2023