there is not overnight security...I say this because when the morning staff leaves, certain guests do whatever they want.plus no cameras in the halls of each floor.

The price was amazing and the location is amazing right next to the highway and I few minutes away from midtown and downtown.

Stayed in October 2024

Smell of smoke in the hallway

The price got it for on the weekend

Stayed in November 2024

Did not eat breakfast. Location was fine.

Stayed in September 2024

Front desk was rude & made me wait until he took a break on his labtop sitting in the lobby with us until I had to remind him we were waiting..Bathroom was dirty with mold/mildew and the ceiling & walls had started peeling and separating.Management knocked on the door 45min before checkout time rushing us to check out by 11am if we’re not paying for another night.Ice matching didn’t work yet filthy & vending machines didn’t give me what I purchased but was given a different selection

Location and price

Stayed in October 2024

The free breakfast is not good

Stayed in September 2024

It smelled old and order of a curry smell

It was clean were they did breakfast

Stayed in August 2024

The staff could’ve been a little more chipper & welcoming to guest entering. I wasn’t greeted & he hardly made eye contact when speaking .

The location was great, the hotel

Stayed in November 2024

The beds were dropping in the middle ended up with my mother rolling against me all night and the place was un-clean. The key cards didn't want to work had to go back 3 times to get them to work with in an 10 hour stay.

Really nothing

Stayed in October 2024

No microwave or Air

Location

Stayed in November 2024

Everything I stated above, plus the fact that the clerk stated to me on my last attempt to find a room that was decent, didn't stench like cigarette smoke, and had what we paid for, that this was the last time he could allow me to switch rooms. I replied to him that it had been necessary for me to switch rooms not out of choice, but due to the fact that they did not have things working or did not have what we had paid for. I did get the manager's first name and office number. I do plan to contact them on Monday morning. My husband and I visit Memphis on a regular basis, but will NEVER use this hotel again. On another note, though the property has signs everywhere that it is a lower portion of the Wyndham chain, the clerk claimed that it was under private owners at this time.

Originally, we liked the value. This was our third time to stay in this hotel. Each time before the staff was friendly and quickly took care of any problems that appeared in the room, like the tv remote not working. This time, however, all first three floors REEKED of cigarette smoke, and it is illegal in the state of Tennessee for hotels to allow smoking in their rooms. You could tell the hotel allowed this to happen freely, due to the amount of the cigarette smell pouring forth through the hallway and how heavy the stench was. It was coming from almost every room, especially on the 2nd and 3 floors. The first room we were assigned to had no functional air conditioning unit, so we were moved to another room. However, that floor REEKED of cigarette smoke. The next room we were sent to took two trips for me up and down and back and forth to the front desk, due to the keys not working. Then that room had no refrigerator and microwave. At this point, I asked for a total refund so I could go choose another hotel, due to this one not being able to provide what we had paid for. The desk clerk stated that he only had the manager's name and office number and that no refund could be given to me until Monday. I inquired that there was no manager on duty that could be contacted over the week-end? I also informed the clerk that the hotel was out of compliance with the state law in TN of not being a facility allowing cigarette smoke. He stated they couldn't do anything about what customers chose to do inside the rooms. We finally were able to move up to another floor without the reek of cigarette smoke, though I asked for the top floor to escape the smoke stench. I was informed that none of the top two floors were allowed to be used by order of the management due to them being under renovation. I saw no renovation in progress when I went up to those floors, and it should be noted that the first time we visited this hotel we were on the top floor.

Stayed in October 2024

Night time staff we couldn’t understand and weren’t very accommodating

Stayed in October 2024

I had to change rooms multiple times there were bugs no hot water lights and appliances didn't work

Stayed in October 2024

The smoke smell was so bad we had to tell them we needed a refund. Which they said they couldn’t I would have to wait until Monday to and talk with a manager. When we arrived at the hotel nobody was at the desk they were sitting outside in the yard. When we left the guy that was at the desk went back outside in a car. I called booking.com to let them know I needed a refund.

We didn’t like anything.

Stayed in October 2024

Is was unkempt. They need new beds and they need doors where the keys actually work. They changed the prices when we checked in. Not happy.

Stayed in September 2024

I did not like the dirty rooms. I did not like the attitude of the employee or manager. I did not like how outdated it was. I did not like that it was not well lit and I feared for my safety. I requested a refund through the property the manager will not refund me I did not stay in this hotel room. It was a space I wanted to stay as I worked through law school . I wanted to be comfortable and this hotel did not accommodate that.

I did not like anything about the property. I did not like the rude receptionist either.

Stayed in September 2024

I had ants in my room and the tub was stopped up

Stayed in August 2024

Black mold on the air vents, hole in the carpet of my room, ant problem in the bathroom and tub was flaking paint off. Sheets were stained and room smelled.

Close to the hospitial

Stayed in August 2024

Breakfast. Biscuits was too hard to bite. Had 8 inch waffles and 3 inch plates.

Wonderful place for the price. Breakfast wasn't very good. They said it would be better tomorrow. But did us no good.

Stayed in August 2024

This place is way run down. The photos provided on the booking site are not the hotel you provided. Seriously false advertising. You really need to show pics of the actual hotel a down trodden la quinta.

It was not appealing.

Stayed in August 2024

Everything was great, but the door handle was a little bit loose, so it was hard getting into the room.

Very clean. Breakfast was as expected. The man @ the front desk was very friendly.

Stayed in August 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in November 2024

There are no comments available for this review

Stayed in October 2024