no complaints

We loved that it was not a gigantic hotel with 100s of rooms. It felt intimate and the staff could not have been nicer or more attentive. The location was excellent. You had use of the bikes, the golf cart rides to beach or shopping and a hotel car that could drop you in town. Great shopping and the beach were a block or two away.

Stayed in August 2025

Our room and ensuite were both slightly small. Only a queen size bed

Location Decor Service Food

Stayed in February 2025

The shower in suite is only complaint, no door & it is entirely too small too pull off. Each shower was cold with intermittent hot. I dreaded the shower & the bathroom as a whole. The toilet is literally at the head of the bed, which is not pleasant at times.

Stayed in December 2024

I loved how attentive the staff was!

Stayed in September 2024

Restoration in part of the hotel

Everything

Stayed in September 2024

Nothing negative! Sheer perfection!

Gorgeous furnishings, lovely design of rooms, & common areas, outstanding customer service! Delicious food! Attentive staff! Truly a pretty in pink paradise! Reasonably priced for the luxury experienced!

Stayed in August 2024

Nothing. This place is perfect.

Exceptional service and the decor is amazing. The location is perfect - the beach at the end of the street and Worth Ave at the other end.

Stayed in August 2024

Staff decor so palm beach 1960s

Stayed in May 2024

The rooms were quite small but very sweet

The interior design and the service

Stayed in April 2024

Evening loud DJ music during dinner hours Frank Sinatra era would have been nice for dinner and fit the hotel history

Decor and atmosphere Live music Pool Beach Dining

Stayed in March 2024

Beautiful boutique hotel in a lovely location - The staff were amazing, without exception - The service was excellent, they were sincerely warm and welcoming. Can’t wait to return!

Stayed in January 2024

No mini bar or tea coffee facilities in my room

Decor and location

Stayed in January 2024

Location was excellent and their complimentary transports around Palm Beach was delightful for someone that was 75 years old

Stayed in December 2023

Nothing

All round excellent boutique hotel

Stayed in December 2023

Nothing

Staff was incredible, hotel was gorgeous. Smallish and boutique feel, just lovely.

Stayed in December 2023

The rooms are very small by modern standards

Staff were excellent, very friendly and very efficient. The decor is beautiful and makes the hotel.

Stayed in December 2023

Only 1 pair of slippers per 2 people

Location Greeting from stuff Really good receptionist Great food at the bar and restaurant Dyson hair devises Incredible interior

Stayed in October 2023

it’s an older hotel ie plumbing but a lot of character.

decor and staff

Stayed in October 2023

I was placed in a unfinished room and the price I paid I would expect more from the hotel. I reported it and the staff response was “that’s odd”..I had to initiate requesting that I be moved to another room. I wasn’t particularly impressed with their service recovery.

Service, location, the beautiful hotel

Stayed in June 2023

Great staff Great location Great Food

Stayed in June 2023

Nothing

Very comfortable, beautiful and organized. Everything offered in this hotel is of high quality. It exceeded my expectations

Stayed in June 2023

Not sure if they offered as I refused to rise before a certain time, but some type of coastal buffet for AM would be a nice addition, however there is a small general store/coffee shop for grab and go options. Also no hot tub, but the pool was perfect temperature.

The resort may seem pricey for some, but the quality of service, facilities, friendliness and accommodations of staff, and in house restaurant (Swifty’s) were all absolutely worth every penny. There were many activities and amenities we didn’t even do - like the bicycle rental or beach set up and shuttle ride (the beach is one block away along a beautiful street). The vibe, atmosphere and decor is 1945 Florida - hand painted wall paper, coastal colors. Would definitely come back again and again.

Stayed in June 2023

Fantastic place and spot. Very good vibe and excellent service. Perfect location if you want to be in scenic, quiet Palm Beach. Great for walking to the beach and biking around.

Stayed in June 2023

I was very disappointed that I left a brand new dress in the room by accident and when I called the hotel to have it retrieved, very little effort was made. I was told that someone would go into the room to get it for me, but no one ever did. In the end, so much time passed that I was told that it was "probably gone." It was brand new and I just think that for such an iconic hotel, someone should have cared more.

We were very excited about the stay and the hotel was indeed beautiful.

Stayed in May 2023