Reviews of Hampton Inn & Suites DuPont 3 stars
800 Station Drive, DuPont, WA 98327, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBed and pillows comfortable
Very dated and scuff marks on walls.
Hello Jill, Thank you for sharing your feedback. We're pleased to hear that you found the bed and pillows comfortable during your stay. Your comments regarding the condition of the rooms will be noted, as we continuously strive to enhance our guests' experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an even better visit.
Hello Jill, Thank you for sharing your feedback. We're pleased to hear that you found the bed and pillows comfortable during your stay. Your comments regarding the condition of the rooms will be noted, as we continuously strive to enha… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean & quiet.
Getting into the parking lot was confusing!
Hello Jim, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and quiet. We appreciate your comments about the parking lot, as we strive to improve guest experiences. Your input will help us make signages clearer for future visitors. We hope you enjoyed the rest of your stay and that you choose to visit us again!
Hello Jim, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and quiet. We appreciate your comments about the parking lot, as we strive to improve guest experiences. Your input will help us … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThey overbooked my room type and gave me a downgraded room without telling me. I had to contact the front desk to tell them that I paid for a premium room not standard. Had to wait until the next day to speak with assistant manager to have them refund the difference between room prices and for the hassle gave 10k member points. However, I have never had these issues with their nearby competitors, so don't plan on returning
Dear Guest, Thank you for sharing your experience. We understand how important it is for guests to receive the accommodations they booked and appreciate your feedback regarding the communication and resolution process. Your comments about your experience will be useful for our team to evaluate our booking policies. We hope you find a hotel that meets your expectations on your future travels.
Dear Guest, Thank you for sharing your experience. We understand how important it is for guests to receive the accommodations they booked and appreciate your feedback regarding the communication and resolution process. Your comments abou… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean and good atmosphere
The ac didn’t work correctly, we could only set ac to 68 and it would not go below 73 and it was so hot in there. Not happy about that. The construction equipment took up a ton of parking spots so parking was a bit of a nightmare.
Hello Alissa, Thank you for your feedback. We appreciate your comments on the cleanliness and atmosphere of the hotel. We understand that the air conditioning and parking situation had an impact on your stay, and your concerns will be shared with the appropriate team. We hope you consider staying with us again in the future for an improved experience. Thank you for sharing your thoughts with us.
Hello Alissa, Thank you for your feedback. We appreciate your comments on the cleanliness and atmosphere of the hotel. We understand that the air conditioning and parking situation had an impact on your stay, and your concerns will be shar… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewClean
The bathroom don’t have a fan so it made the room stuffy
Hello Mele, Thank you for your feedback regarding the bathroom situation. We appreciate your insight as it helps us understand our guests' experiences better. Each room's features are designed with comfort in mind, and we encourage our guests to share their preferences during future stays. We're glad to hear you found the room clean and hope you had a pleasant overall experience. Thank you for staying with us!
Hello Mele, Thank you for your feedback regarding the bathroom situation. We appreciate your insight as it helps us understand our guests' experiences better. Each room's features are designed with comfort in mind, and we encoura… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation was ok. Breakfast area was nice .
Items left in room (my fault) were not properly investigated and researched. Hotel has no protocol for this and I was told that items were most likely disposed of. Spoke to assitant manager did not help either. Never contacted me again as promised.
Hello Louis, We appreciate your feedback and are sorry to hear about your experience with lost items. Our team strives to follow up on all inquiries, and it’s disappointing that we fell short in this instance. Your comments will be shared with management to improve our processes. We’re glad to know you enjoyed the location and the breakfast area during your stay. Thank you for taking the time to share your thoughts.
Hello Louis, We appreciate your feedback and are sorry to hear about your experience with lost items. Our team strives to follow up on all inquiries, and it’s disappointing that we fell short in this instance. Your comments will be shared … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was exceptional.
Hello Brent, We’re thrilled to hear that you enjoyed our exceptional breakfast! It's always a pleasure to provide our guests with a delicious start to their day. Your feedback will surely encourage our team to maintain the high standards we've set. Thank you for sharing your experience with us!
Hello Brent, We’re thrilled to hear that you enjoyed our exceptional breakfast! It's always a pleasure to provide our guests with a delicious start to their day. Your feedback will surely encourage our team to maintain the high stand… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewwindows opened. I didn't have to have the air on, just slept with the window open.
nothing
Dear Guest, Thank you for your feedback. It's wonderful to hear that you enjoyed the option of fresh air by opening the windows during your stay. We are glad you found the environment comfortable. If you have any other comments or suggestions, feel free to share them with our management team.
Dear Guest, Thank you for your feedback. It's wonderful to hear that you enjoyed the option of fresh air by opening the windows during your stay. We are glad you found the environment comfortable. If you have any other comments or su… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFacility was clean.
Room type was changed by hotel without communication. Front desk staff was not helpful or cordial about it.
Hello Chris, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our facilities clean. Your comments about the room change and front desk staff will be noted, as guest communication and service is important to us. We appreciate your insights, and they will help us in continuing to enhance the experiences of our future guests.
Hello Chris, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our facilities clean. Your comments about the room change and front desk staff will be noted, as guest communication and ser… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe breakfast and the staff
Hello Silomeci, Thank you for sharing your feedback regarding the breakfast and staff. We always strive to provide a satisfying dining experience and attentive service to our guests. Your comments are valuable, and we will certainly share them with our team for future considerations. We hope you enjoyed the rest of your stay and found time to explore the surrounding area, making wonderful memories during your visit.
Hello Silomeci, Thank you for sharing your feedback regarding the breakfast and staff. We always strive to provide a satisfying dining experience and attentive service to our guests. Your comments are valuable, and we will certainly shar… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewWhat I liked about the hotels where the employees the assistant manager picture and the front desk lady I don't know her name but I know that she has 14 kids but she is very professional she looks the part and does the part very well. And Victor always looks professional. He should be the general manager and the front desk lady should be the assistant manager. Because they are making the general manager look good when she doesn't deserve the credit.
The management here is very unprofessional she dressed like she just walked off the street. Now the assistant manager Victor dresses professionally everyday in a suit he should be a general manager. The lady at the front desk was extremely kind she should be the assistant manager. The main reason for this is because the general manager upon being told that we had asked to extend the room and the lady who extended our room missed the checkout date so we ended up having to move the hotel for one day. Now as general manager she should have recognized that her employee had made the mistake and fixed it. But instead her response was oh well there's nothing we can do we are all booked. If that is the case then why is she a general manager.? The reason for management is to be able to solve difficult problems when they arise and she failed at this not only did she not consider our personal feelings but we ended up having to move rooms and we are senior citizens. We ended up having to actually move buildings not just rooms we had to move buildings there's two hotels in this parking area. So like I said she dressed on professionally she acted on professionally she did her job on professionally and she should be replaced by the employees that do care and do try hard. I don't understand why she was hired to be the general manager of these hotels. Somebody has gotten it wrong. Because the real good employees are working beneath her making her look good. When it is really the employees that should have her job.
Hello Gordon, Thank you for sharing your thoughts on your recent stay. We appreciate your recognition of the hard work from our staff members, including Victor and the front desk employee, who clearly made a positive impact on your experience. While we value all feedback, we encourage you to reach out to hotel management directly regarding your concerns with the general management and the specific situations you faced. Your insights are essential in helping us maintain our standards and support our valued employees. Thank you again for your feedback.
Hello Gordon, Thank you for sharing your thoughts on your recent stay. We appreciate your recognition of the hard work from our staff members, including Victor and the front desk employee, who clearly made a positive impact on your experie… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBreakfast was very good, good customer service and staff were friendly.
Shower head was too high to adjust the spray which wasn't comfortable.
Hello Ronnie, Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the breakfast and found our staff to be friendly and accommodating. Your comments about the shower head will be noted for consideration, as guest comfort is important to us. We appreciate you taking the time to provide your thoughts and hope you had a wonderful overall experience during your visit.
Hello Ronnie, Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the breakfast and found our staff to be friendly and accommodating. Your comments about the shower head will be noted for cons… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBreakfast was pretty good
We were told by the hotel that our request to have two rooms fairly close together could be accommodated, and we booked several weeks in advance. Upon check in, we were told close rooms were not available and there was nothing that could be done, and our parties ended up staying on separate floors, less than ideal. Also, there was a leak coming from the ceiling by the elevator that someone could have slipped on.
Hello Patrick K, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you enjoyed the breakfast, but we acknowledge the inconvenience caused by the room placement and the leak you reported. Your comments will be shared with management for their awareness and consideration as they strive to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Hello Patrick K, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you enjoyed the breakfast, but we acknowledge the inconvenience caused by the room placement and the leak you reported. Your comme… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocatipn,and price
Price
Hello Sparks, Thank you for sharing your thoughts on our hotel's location and pricing. We're glad to hear that you found the price appealing, as we strive to offer competitive rates in a prime area. Your feedback is valuable, and we continuously aim to enhance our guests' experiences. We hope you enjoyed your stay and consider visiting us again in the future to explore more of what we have to offer.
Hello Sparks, Thank you for sharing your thoughts on our hotel's location and pricing. We're glad to hear that you found the price appealing, as we strive to offer competitive rates in a prime area. Your feedback is valuable, and w… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewthe size of rhe room was amazing and amenities were clean
location was more isolated and no hot tub
Hello Tricia, Thank you for sharing your feedback about your recent stay. We're pleased to hear that you enjoyed the spacious room and clean amenities. We appreciate your comments regarding the location and the absence of a hot tub; these insights are valuable as we continually evaluate our guest offerings. We hope to welcome you back for another stay in the future.
Hello Tricia, Thank you for sharing your feedback about your recent stay. We're pleased to hear that you enjoyed the spacious room and clean amenities. We appreciate your comments regarding the location and the absence of a hot tub; th… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified review