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  5. Reviews of Hampton Inn & Suites Columbus Hilliard

Reviews of Hampton Inn & Suites Columbus Hilliard This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3950 Lyman Drive, Hilliard, OH 43026, United States

#5 of 6 hotels in Hilliard

Guests' Choice

Review Score

Based on 117 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.5

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 21, 2025

    8.0
    my son was happy that there was a pool and it was open.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights

    I thought that breakfast was not enough. Was not impressed with the item on the breakfast buffet.

    I like that the front end greeted you every time that you walk into the hotel

    Stayed in July 2025

  • Reviewed: July 21, 2025

    7.0
    Almost great
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a notice that the room wound be made every other day but the bed was not made at all in the three nights we were there.

    The staff was friendly. They had fruit 23rd

    Stayed in July 2025

  • Reviewed: July 7, 2025

    7.0
    Overall satisfaction was good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very comfortable

    Pool was not in service- huge disappointment. Was hoping to swim during my stay

    Stayed in July 2025

  • Reviewed: June 17, 2025

    9.0
    The food was good, hotel was clean, and the staff was friendly. It was a convenient location to the zoo and to downtown
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There wasn’t anything we didn’t like.

    The property was very clean.

    Stayed in June 2025

  • Reviewed: May 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The walls were very thin and there was carpeting in the hall of my floor (2nd) that was not well-secured.

    The front desk staff was amazing! So friendly and helpful. The room was comfortable and had everything I needed.

    Stayed in March 2025

  • Reviewed: October 25, 2024

    8.0
    Very Good
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was a travel ball team all over our hotel. Young boys running the halls, slamming doors, and being extremely loud. Their DRUNK parents were in the lobby until at least midnight being super loud. No staff addressed this issue. It was awful.

    Stayed in September 2024

  • Reviewed: August 12, 2024

    8.0
    The room was fine. Wouldn’t say as much for the breakfast
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The “hot breakfast” was a joke. The only hot things were sausage gravy and eggs, eggs were good, not hot. Coffee in the urn was lukewarm. Undrinkable. No regular cream, just flavored . A few kind of soggy tiny muffins. Really sad

    Location, room, cleanliness and staff

    Stayed in August 2024

  • Reviewed: May 20, 2024

    8.0
    Location and large rooms
    • Leisure trip
    • Family with young children
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked Ada room , my husband is wheelchair bound , cannot walk at all, asked for 1 st floor, was told that it was filled , even though I booked way in advance and was told it was ok,if there was a fire I would I'd be stranded, no way to get him out of hotel being on 4th floor,and the floor was under construction and the room was dated for !98.00 a nite!

    Location, big rooms

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    It was nice
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Better cleaning

    Location

    Stayed in May 2024

  • Reviewed: November 4, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    WiFi is... not reliable. Do not plan to use it as a work tool

    Very comfortable rooms. Great access. Great staff

    Stayed in November 2023

  • Reviewed: July 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Always satisfied with hampton inn

    Stayed in July 2023

  • Reviewed: May 15, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    ants in the bathroom, pillows sucked rooms need updated

    within 10 mins from everything we needed

    Stayed in May 2023

  • Reviewed: March 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like that I made my appointment through booking . com with confirmation and the hotel didn't have anything showing I made the appointment in January. They were able to get me a room still but it took a while to find me something

    Stayed in March 2023

  • Reviewed: December 2, 2022

    9.0
    we slept good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    we had a handicapped room very poor lighting

    near restaurants

    Stayed in December 2022

  • Reviewed: August 17, 2025

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Bugs in the room. All over in the carpeting. Had to put down towels to walk on the floor. Sticky surfaces. Reported this to staff but wasn’t even offered a “sorry you had a bad experience”, so not the best response from a customer service standpoint. “Upgraded” from my original booking to a handicapped accessible first floor room next to a remote outside entrance. Felt very uncomfortable about security as a solo traveler. Disappointing stay.

    Stayed in August 2025

  • Reviewed: August 5, 2025

    1.0
    We were very dissatisfied.
    • Leisure trip
    • Family with young children
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The ice machine on our floor was broken. There was a hole in the floor by the end of one of beds and they had just carpeted over it. Our foot dropped down into it when we stepped there. The beds weren't comfortable, pillows were uncomfortable too. The 3rd day of our stay, we woke up to ants all over our room. We hadnt been eating in there or leaving any foot out. The front desk said they would send someone in to take care of it while we were out, since they were sold out, but when we returned nothing had been done and they were even worse. They were getting in around the window. We had to check out and find another hotel for our last night. We have never had this much trouble with Hampton and we usually choose them, however, we may need to change that if this is how they are being taken care of now.

    Stayed in August 2025

  • Reviewed: July 9, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled, they put us in room looking at a wall, and the tv remote was missing.

    Stayed in July 2025

  • Reviewed: May 26, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been better

    Gave me a suite for the night.

    Stayed in May 2025

  • Reviewed: March 28, 2025

    3.0
    sucks
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights

    heat, bed

    nothing

    Stayed in March 2025

  • Reviewed: January 30, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night

    That there was not a hot tub on the premises.

    We had a wonderful stay. Everyone who worked there was nice and accommodating. We would definitely stay here again.

    Stayed in January 2025

  • Reviewed: December 8, 2024

    10
    Overall very nice stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not ready at 6 am and we were needing to head out early. Was hoping to be able to at least grab and go.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    10
    Home away from home
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    The television system is standard at all Hamoton Inns. It's hard to figure out

    Location & staff

    Stayed in December 2024

  • Reviewed: October 21, 2024

    2.0
    Not happy at all.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to leave at 6:30 am without breakfast for 8 people

    Off the highway easily accessible

    Stayed in October 2024

  • Reviewed: October 21, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk screw up our reservations and we had to wait a long time to check in…

    It was okay.

    Stayed in October 2024

Showing 1 - 25

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