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  5. Reviews of Hampton Inn Carbondale

Reviews of Hampton Inn Carbondale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2175 Reed Station Parkway, Carbondale, IL 62901, United States

#5 of 10 hotels in Carbondale

Guests' Choice

Review Score

Based on 170 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.7

  • Location

    7.5

  • Facilities

    6.1

  • Staff

    7.5

  • Value for money

    6.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: August 11, 2025

    6.0
    The location is great and the coffee is good and the price is great
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallway to our room smelled musty.the Spa wasn’t open. The carpet in our room was wet and the bathtub was full of a gritty sandlike mess . The breakfast buffet was mostly carbs

    Stayed in August 2025

  • Reviewed: July 18, 2025

    6.0
    I was NOT pleased with my stay at Hampton Inn.it was not indicative of the Hilton way.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property itself was fine, but the people that worked there, not so much. We stayed for two nights, four people in a room. We left the second morning after eating breakfast. The bananas ( ALL OF THEM!) looked like they had their best days weeks ago. They were black, soft and rotten! The rest of the food looked decent, but the woman working the room was just unpleasant, not saying good morning after being spoken to and snappy when asked about food. We left about 10:00 and returned after a long, exasperating day. The room had not been attended to and that included no new towels and trash cans overrunning. When I went down to inquire, the desk clerk told me that it is done every other day. I asked where that was posted and she said that she had just come in at 3:00. AND???? There was another woman that was down the hall from me and had the same complaint that I had. She brought towels and took the trash away after I went back upstairs.

    It was close to where I wanted to be.

    Stayed in July 2025

  • Reviewed: April 15, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Study - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty sheet on sofa bed

    Comfortable bed

    Stayed in April 2025

  • Reviewed: March 25, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The pillows were extremely uncomfortable

    Stayed in March 2025

  • Reviewed: November 11, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool and jacuzzi was not working and I called and asked about them before coming!

    The rooms were clean. Staff was awesome

    Stayed in November 2024

  • Reviewed: October 22, 2024

    5.0
    Aggravating
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like the front desk staff that was elusive and rude. We’ve called and ask for the manager several times only to be told that she was on another line, she was out of the office, she was off that day. Not once were we able to speak with a manager?

    The reason we liked the property is because it had a pool and a hot tub. Unfortunately, the night we had booked, both were closed on a Saturday night.

    Stayed in October 2024

  • Reviewed: October 8, 2024

    5.0
    Nice location and staff was good just the rooms need updating to make it more appealing.
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The TV did not turn on and the room furniture was old and out dated.

    The breakfast staff was great, friendly and eager to help. Front desk was good but needed help at check in time, she had lots to take care of will not additional help.

    Stayed in October 2024

  • Reviewed: September 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool and Hot tub closed...we chose this hotel for this purpose. We like to soak after a long bike ride, so we were disappointed it was advertised as open

    Location, clean and comfy beds and pillows

    Stayed in September 2024

  • Reviewed: September 4, 2024

    5.0
    Staff was excellent. Disappointed at the condition of the hotel.
    • Leisure trip
    • Group
    • King Room with King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Didnt like the sewer smell in the hotel. Hot tub was broken and pool wasn't heated. Snacks were very expensive. Had to switch rooms because of sewer smell. We were on the first floor and had to go to second floor for ice because the ice machine on the first floor was out of order.

    There was no coffee. Pots were broken.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    7.0
    Interesting
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dogs are allowed on this property. One of the people we were traveling with has allergies and did experience eye irritation and sneezing in the mornings. The big problem we had was being told that our 2 rooms that I had confirmed reservations for were unavailable because Booking.com over booked the hotel. What! They said they had 1 room not 2. After some back and forth a room mysteriously opened up. That was strange. Management of the hotel said that third party booking sites don’t let the hotel know how many rooms they book who is booking the rooms etc so this happens. First time this had happened to us so maybe directly calling the hotel to reserve would be a better choice. The second thing to happen was, Labor Day morning the coffee and hot water machine wasn’t working so people were grumpy! The poor kitchen lady tried really hard to try to fix the situation and ended up going to Mc Donald’s to fill the coffee containers. The hotel is under new management so hopefully they will get these issues sorted out soon. The staff was very nice and helpful tho.

    This is a long review sorry but we had an eventful stay!This Hampton Inn is a convenient location. It’s a college town so if there are home games it might be hard to get a reservation. There are a lot of wineries in the area that are really good. The beds are comfortable and rooms are nice. The rooms do need a little bit of updating and the towels and shower curtains need to be replaced.

    Stayed in September 2024

  • Reviewed: August 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The door to our room was hard to open and then slammed when it closed. The toilet was loose. The carpet was wet and sticky. We intentionally paid more for this room expecting a better experience, we should have saved some money and stayed somewhere else.

    The staff was great, the bed was comfortable and the breakfast was really good.

    Stayed in July 2024

  • Reviewed: July 21, 2024

    6.0
    Decent hotel stay
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the beds were not that comfortable and our shower looked like it needed a good scrub.

    It was in a good location and breakfast was good and the lady running breakfast was fantastic and worked hard to make sure everything was provided

    Stayed in June 2024

  • Reviewed: June 15, 2024

    5.0
    Comfortable but only after change of room due to sewer smell. Staff excellent. Breakfast good.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Our first room smelled like sewer - fortunately the clerk gave us a different room that did not have that problem. However, he said it is a known issue that is not being addressed for the long-term. With other options in the area, I am likely to try another hotel for future stays.

    Staff was amazing: the nighttime front desk clerk (I can't remember his name) was kind - there was a guest struggling and he helped her with kindness and respect. Margaret was great at breakfast.

    Stayed in June 2024

  • Reviewed: May 30, 2024

    6.0
    Would have been a better stay if housekeeping had provided normal service.
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very disappointed with housekeeping. We stayed 2 nights and on 2nd day our room was not serviced. On 2nd night we had NO clean towels. When I went to the front desk to get 2 sets of clean towels, I was told they were out of clean towels! However, they were able to provide ‘pool’ towels. Pool towels are not bath towels.

    Good

    Stayed in May 2024

  • Reviewed: February 17, 2024

    7.0
    When I travel, I always stay at Hampton Inns because their quality is the best.
    • Leisure trip
    • Couple
    • King Room with King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The door to the bath would not close. The towels were thin and cheap. The breakfast was not as good at other Hampton inns. In Atlanta we had hot eggs and bacon. Here, we had a frozen egg sandwich that needed microwaving but no instructions as to how long.

    It was clean and the bed was comfortable and quiet.

    Stayed in February 2024

  • Reviewed: December 13, 2023

    5.0
    It was okay
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a sewer smell when we first got in the room. The shower was not at clean as it should have been

    Stayed in December 2023

  • Reviewed: September 16, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Being locked out of my room while loading my vehicle I had late check out with my reservation and the key cards lock you out at noon I was loading my vehicle cuz I was able to stay until 1:00

    Light roast coffee comfortable bed clean barhroom.

    Stayed in September 2023

  • Reviewed: July 31, 2023

    5.0
    It was acceptable for one night.
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It is a non smoking facility so no smoke smell but allowed pets. There was definitely a pet odor.

    The breakfast was decent.

    Stayed in July 2023

  • Reviewed: September 9, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The room was so hot it ruined the night.

    I enjoyed the cleanliness.

    Stayed in September 2022

  • Reviewed: September 2, 2025

    3.0
    I would never recommend this property to anyone. Hilton should take their name off of this property
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    This falls very short of a Hilton property. The spa was not working and was a disgusting scummy mess. Our room did not get cleaned on the 2nd day there. Our entry door has a gap, it must not be a fire safety door. Our bathtub was like a canoe it went up on the sides and down in the middle. The best part were the people that set up the breakfast they worked so hard and did a great job. I would not recommend this hotel to anyone. It needs some remodeling and maintenance done on it.

    Stayed in August 2025

  • Reviewed: August 19, 2025

    4.0
    Wouldn’t stay there again
    • Leisure trip
    • Solo traveler
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    No internet service was extremely horrible!

    Front desk (Linda) was extremely helpful!

    Stayed in August 2025

  • Reviewed: August 11, 2025

    1.0
    Dirty, no A/C, dead mosquitos in tub
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room 303 TV didn’t work. Dead mosquitos in the bathtub. Air conditioning didn’t work in hotel. Air conditioning in room was cool but not cold. Ended up leaving right after checking in. Stayed at the Holiday Inn Express instead.

    Location

    Stayed in August 2025

  • Reviewed: June 25, 2025

    1.0
    The worst stay ever.
    • Leisure trip
    • Couple
    • Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dogs barking-staff horrible.

    Nothing-leaving

    Stayed in May 2025

  • Reviewed: June 16, 2025

    1.0
    Very Poor
    • Solo traveler
    • King Room - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a constant bad smell coming from the sink and bathroom, I walked around without shoes inside and the color of my socks changed. I didn't like it at all, it was very dirty.

    Stayed in June 2025

Showing 1 - 25

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