Reviews of Hampton Inn Cincinnati Kings Island 3 stars
5323 Beach Boulevard, Mason, OH 45040, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNothing
Hampton Inn has always been my number 1 choice for traveling until now. The Hotel needs serious renovations, and so much is being neglected. The entire room smelled musty, and my wife and I sneezed the entire time, and my nose got really stuffy almost like there was mold in the room covered up by fresh paint. The bathtub could not be used because there was paint chipping all over the bathtub, and on top of that the entire bathroom smelled like Urine. The fridge in the room barely worked and took a long time to cool. Most of the outlets in the room were nonfunctional. DO NOT STAY HERE. MY suggestion is if you are going to be lazy and neglect your property, then you should charge around 50 dollars a night to stay instead of your current high prices. We will never stay at a Hampton Inn ever again.
Thank you for your feedback. We're truly sorry to hear about your experience, this is not the standard we strive for. The property is now under new management with plans to renovate the hotel soon, which will address many of the concerns you mentioned. We really appreciate your comments as they will help guide our improvements. We hope you'll give Hampton's another chance in the future, even if it isn't with us.
Thank you for your feedback. We're truly sorry to hear about your experience, this is not the standard we strive for. The property is now under new management with plans to renovate the hotel soon, which will address many of the concern… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast not too many options. Location was ok.
Thank you for taking the time to leave your feedback. We appreciate your comments and will use them to improve.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewThe whole room felt damp. The shower towels couldn’t dry overnight and the bed felt damp when I got into the sheets.
Thank you for your feedback. We’re very sorry to hear about this issue you experienced and appreciate you bringing it to our attention.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewgreat
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We are happy to see you enjoyed your stay and we hope to see you again in the future!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReally liked the way everyone made me fell right at home. Thank you staff. Love your new slogan on the front entrance and in the bathroom of the room.
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're so happy to see you enjoyed your stay. We hope to see you again in the future!
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe man working the front desk was the best part of our stay. The company should promote him. He was very kind and accommodating and represented the hotel very well
Our room was dirty and smelled bad when we checked in. However the man at check in gave us a new room, made sure the new room was clean and good for us
Thank you for staying with us! We're very sorry for the inconveniences and unfortunate situation with your first room. We are happy to see that our front desk agent was able to help you into a new room. We're also pleased to let you know that we will be renovating the hotel in a few months, we hope you'll visit us again after to see the positive changes we make.
Thank you for staying with us! We're very sorry for the inconveniences and unfortunate situation with your first room. We are happy to see that our front desk agent was able to help you into a new room. We're also pleased to let you… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNothing
Old ,understaffed ,ice machine didn’t work. Pool was not open. Requested cleaning twice they never came. I was told they only clean your room after you check out. Garbage was piled up in our room could not get any new toiletries. There was literally a pick up truck where they would throw all the bedding to take it out to get cleaned in the morning and garbage bags.
We’re truly sorry your experience didn’t meet expectations. That’s never what we want for our guests. We’d like to clarify a few things to help avoid any misunderstandings going forward. The pool was temporarily closed due to an unexpected chlorine system issue, but it’s now back open. We understand how important that amenity is and sincerely apologize for the inconvenience. Housekeeping is provided every other day per Hilton policy. For short stays, it’s by request and can’t always be guaranteed on very busy days. Toiletries and other amenities are always available at the front desk. We're very sorry if this wasn't communicated clearly. All of our laundry is done in-house, and it's not typically sent out. If laundry was indeed sent out that day, it would have been a rare instance. We do truly value your feedback. We are preparing for major renovations in a few months, and reviews like this will help guide us to better ourselves.
We’re truly sorry your experience didn’t meet expectations. That’s never what we want for our guests. We’d like to clarify a few things to help avoid any misunderstandings going forward. The pool was temporarily closed due to an unexpected… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation was super close to the park. Breakfast was good.
Took a while to get checked in
Thank you for staying with us! We are happy to see you enjoyed your stay overall, and we apologize for the slow check-in you experienced.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation
Lack of established eating venues.
Thank you for staying with us! We appreciate the feedback.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe staff was friendly, the beds were comfortable breakfast was until 10 am which is nice you don't have to get up extra early.
It is dated, the pool needs updates.
Thanks for your feedback! We're glad you enjoyed the staff, comfy beds, and breakfast hours. We appreciate your note about the pool and are working on improvements. Hope to see you again!
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewClose to everything
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We are happy to see you enjoyed your stay overall. We hope to see you again in the future!
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're happy to see you enjoyed your stay overall. We hope to see you again in the future!
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewRooms were great. The amenities included were a wonderful inclusion. Breakfast was tasty and lots of choices.
My hot water didn't work in my shower.
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're happy to see you enjoyed your stay overall, and we're very sorry about the hot water situation. We are looking into the problem.
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewLocation was great right off interstate. Breakfast had the usual options but was good.
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're so happy to see you enjoyed your stay. We hope to see you again in the future!
Reviewed: 3 May 2025 · Stayed in February 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe staff were very friendly. The breakfast was very good. The location was convenient to visit family in the area.
The air conditioner was noisy and could not be adjusted for temperature. It was either on or off.
Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're so happy to see you enjoyed your stay overall. We apologize for any issues with the air conditioner. We will look into that matter.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewBreakfast was superb! Loved the little western omelets! The location is less than 5 mins from Kings Island and right next to a Waffle House for late night cravings! Clean rooms, friendly/engaging staff and comfy beds!
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Thank you for staying with us at the Hampton Inn Cincinnati-Kings Island location! We're so happy to see you enjoyed your stay. We hope to see you again in the future!