Reviews of Hampton Inn Cleveland-Downtown 3 stars
1460 East Ninth Street, Cleveland, OH 44114, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation, and the room was comfortable.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewConvenient to get to Rocket Arena/within walking distance
The first room was absolutely disgusting. Hadn’t been cleaned so the bathroom smelled of urine, the floor was sticky, there was a white substance in one of the drawers with balled up tissues, the toilet had feces all over it. It was very expensive and not worth the money I spent. Kind of pissed that I wasn’t reimbursed any money for the horrible stay we had.
Dear Alannah, We are glad to hear that you enjoyed our central location; however, we are sorry to learn that it was the only positive aspect of your stay. We sincerely apologize for the lack of cleanliness in your room. Maintaining a clean environment is a top priority for us, and we regret that your room did not meet the high standards we strive for. Please rest assured that we have shared your feedback with our housekeeping team to improve our services. We hope you will consider returning for a more pleasant experience in the future. Sincerely, Lou Bober General Manager
Dear Alannah, We are glad to hear that you enjoyed our central location; however, we are sorry to learn that it was the only positive aspect of your stay. We sincerely apologize for the lack of cleanliness in your room. Maintaining a clean … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI like the historical part of the property knowing it was a bank in the 1800s.
I feel like it could’ve been cleaner. We did not get downstairs in time for breakfast, but we were charged extra because we were all adults.
Dear Holly, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize that we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Lou Bober General Manager
Dear Holly, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize that we let you down. Your feedback is important to us as we continually try to improve our guests’… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe hotel room was very nice.l, and the staff was very gracious.
It was all good.
Dear Anonymous, It is wonderful to hear that our Hampton Inn was an excellent “home away from home” during your recent trip to Cleveland. I am glad that the staff was very attentive, and you felt welcome while you stayed with us. Thank you for your business, and please come see us again soon. Best, Lou Bober General Manager
Dear Anonymous, It is wonderful to hear that our Hampton Inn was an excellent “home away from home” during your recent trip to Cleveland. I am glad that the staff was very attentive, and you felt welcome while you stayed with us. Thank you … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
The sheets didn’t fit the bed - Not enough blankets to keep warm. The pillows sucked.
Dear Laura, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time. Best, Lou Bober General Manager
Dear Laura, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return tr… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation and room size
Room needed to be cleaner.
Dear Anonymous, Thank you for staying with us while in Cleveland. We're happy to hear you found our hotel to be at good value, our rooms spacious and enjoyed our central location. My apologies regarding the lack of cleanliness found in our rooms; I have taken note. Please know this is not our usual standard. We hope to have the chance to welcome you back for a comfortable stay. Best, Lou Bober General Manager
Dear Anonymous, Thank you for staying with us while in Cleveland. We're happy to hear you found our hotel to be at good value, our rooms spacious and enjoyed our central location. My apologies regarding the lack of cleanliness found in our… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel was nice and clean, the lobby area was open and inviting. The room was clean and the bed was comfortable. The breakfast was very good. The valet parking was a welcomed addition and even tho it was 48 it was worth it. And they was fast with getting your car for you.
No pool.
Dear Stacy, It's great to hear from you! Thank you for taking the time to share your kind review. We are pleased to know that you found our Hampton Inn to be fresh and welcoming, and that you enjoyed our delicious breakfast offerings. However, we apologize for any miscommunication or disappointment regarding our pool. It was our pleasure to host you, and we hope to see you again the next time you are in Cleveland. Best, Lou Bober General Manager
Dear Stacy, It's great to hear from you! Thank you for taking the time to share your kind review. We are pleased to know that you found our Hampton Inn to be fresh and welcoming, and that you enjoyed our delicious breakfast offerings. Howev… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt’s clean, the staff is very friendly and accommodating & you can’t beat the location
Dear Rebecca, Our cleanliness, prime location, and high-quality service have impressed many of our guests. Hearing your kind words reassures us that we have met the expectations of our guests, including yours. We would be grateful to welcome you back someday. Best, Lou Bober General Manager
Dear Rebecca, Our cleanliness, prime location, and high-quality service have impressed many of our guests. Hearing your kind words reassures us that we have met the expectations of our guests, including yours. We would be grateful to welcom… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, I did not like how Booking.com listed it - implying it was a special if you ‘booked your room now’. Breakfast was included with all reservations.
I did not like that Booking.com stated the security deposit was $37 when in fact it was $60. I didn’t like the attitude of service rep when discussing the difference.
Dear Anonymous, We appreciate your review. Your valuable feedback is essential and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lou Bober General Manager
Dear Anonymous, We appreciate your review. Your valuable feedback is essential and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lou Bo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious and comfortable. It was very clean.
We did not like the African-American staff at the ground floor, who were mostly looking after each other, laughing out loud what we found very uncomortable.
Dear Piotr, Thank you for taking the time to share your experience with us. I truly appreciate your kind words about our comfortable accommodations, especially given the lapses in service you encountered. I’m sorry to hear that we didn’t meet your expectations during your stay. Your feedback is invaluable to us, and I assure you that we will use it to make meaningful improvements. We genuinely hope to welcome you back on your next trip and provide you with the exceptional experience you deserve. Sincerely, Lou Bober General Manager
Dear Piotr, Thank you for taking the time to share your experience with us. I truly appreciate your kind words about our comfortable accommodations, especially given the lapses in service you encountered. I’m sorry to hear that we didn’t me… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewElevator bad, unclean room, dirty comforter, noisy air conditioner, smelled
Dear Dan, We truly appreciate your valuable feedback and want to assure you that the experience you shared is not up to our usual standards. Rest assured that we will address this with our entire team to ensure that we improve for future visits. Your input is incredibly important to us, and we sincerely hope to have the opportunity to exceed your expectations during your next visit. Sincerely, Lou Bober General Manager
Dear Dan, We truly appreciate your valuable feedback and want to assure you that the experience you shared is not up to our usual standards. Rest assured that we will address this with our entire team to ensure that we improve for future vi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewSmall bathroom
Dear Mason, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your bathroom size did not meet your expectations. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lou Bober General Manager
Dear Mason, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your bathroom size did not meet your expectations. Sincere feedback like yours allows us to impact future gue… Show more