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  5. Reviews of The Addison Hotel SureStay Collection by Best Western

Reviews of The Addison Hotel SureStay Collection by Best Western 2 stars

4505 Beltway Dr, Addison, 75001-3708, United States

#14 of 21 hotels in Addison

Guests' Choice

Review score

Based on 198 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    8.0

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 18 August 2025

    8.0
    Great place to rest
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was perfect after a long car ride

    Clean and cool plus a mini refrigerator and microwave. Room was clean and and air was perfect temperature.

    Stayed in August 2025

  • Reviewed: 11 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Someone stole my rings that I forgot there

    The room was clean

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Great cheap stay in Dallas area!
    • Leisure trip
    • Solo traveller
    • Double Room with Bath Tub - Non-Smoking
    • Stayed 1 night

    Lighting in rooms is kind of dark

    Well maintained rooms, great free breakfast

    Stayed in June 2025

  • Reviewed: 7 July 2025

    8.0
    Other than the above mentioned, I was pleased with the service of the hotel.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The accommodation for a handicap room was not adequate. The bed was a full size bed, making it very uncomfortable for two people to sleep. The shower did not have any accommodation for an handicap person to sit and take an shower.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Needs updating
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Facilities need updated, breakfast not great, pool out of order

    Inexpensive, clean

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    Great location, friendly staff, comfortable room
    • Leisure trip
    • Couple
    • Double Room with Bath Tub - Non-Smoking
    • Stayed 1 night

    I would have liked a microwave and refrigerator, but the page clearly states that not all rooms have these amenities so I was not disappointed by not having these.

    Great staff, very friendly. Our coffee maker didn't work so I asked for a replacement and got it quickly. The breakfast was more than just muffins and bagels; it included different types of eggs, a waffle maker, cereals, and a juice dispenser. The room was comfortable, and the location is in a good neighborhood.

    Stayed in June 2025

  • Reviewed: 29 April 2025

    9.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    Good breakfast

    Stayed in April 2025

  • Reviewed: 24 April 2025

    8.0
    The staff was great, fast and friendly, the amenities were a little lacking..
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    I wish you had a few more options in vending machines, and the nob on the tub was broken. And the remote control wouldn't let us select Netflix or prime so only had cable to choose from.

    The location was perfect for my needs. The staff was friendly and helpful. Check in was very easy

    Stayed in March 2025

  • Reviewed: 24 March 2025

    6.0
    Overall comfort was met but need to continue upgrading property
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not all rooms are upgraded- had to ask to have one with microwave and refrigerator Food was ok- need more meat options and to have plain eggs, ran out of waffle mix first morning Staff was friendly and kind Ice machine did not work on my floor and there wasn’t one on every floor Did not get offered extra towels or to exchange dirty towels from first night to get clean towels in the morning for next night Pool was disgusting and unswimable Someone came to knock on our door prior to checkout time, making us feel rushed

    Not all rooms are upgraded- had to ask to have one with microwave and refrigerator Food was ok- need more meat options and to have plain eggs, ran out of waffle mix first morning Staff was friendly and kind Ice machine did not work on my floor and there wasn’t one on every floor Did not get offered extra towels or to exchange dirty towels from first night to get clean towels in the morning for next night Pool was disgusting and unswimable Someone came to knock on our door prior to checkout time, making us feel rushed

    Stayed in March 2025

  • Reviewed: 2 March 2025

    8.0
    Good location for your business trip to Dallas on a budget
    • Business trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The shower towels need to be replaced. They were old and shabby.

    Good rate. Good value for your budget. The continental breakfast was good. Quite hotel.

    Stayed in March 2025

  • Reviewed: 12 February 2025

    7.0
    affordable and decent
    • Business trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 2 nights

    No exercise room.

    good

    Stayed in February 2025

  • Reviewed: 31 January 2025

    9.0
    The Addison is a nice hotel by any standard, and it's exceptional given the low price.
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 7 nights

    The cleanliness, quality of the facilities and breakfast were all excellent and far exceeded expectations given the hotel's price. Staff were polite and helpful.

    Stayed in January 2025

  • Reviewed: 10 November 2024

    7.0
    It was ok besides the noise
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    Loud noise during the Sunday night

    It was in the middle of my destinations

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    Good Price & Safe Area
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    Good Location. Felt like a safe area

    Stayed in October 2024

  • Reviewed: 7 October 2024

    9.0
    Once I got checked in everything was fine. Had clean, comfortable room.
    • Leisure trip
    • Family with young children
    • Double Room with Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water pressure in shower was a little low.

    I had called ahead to request early check and was told no problem. When I arrived at 1pm the desk attendant said room was not ready and couldn’t tell me when one would be ready and I had until midnight to check in. When explained that I need to check in in order to get ready for a function at 2 pm, she went to talk to someone so presume the manager. When she returned she upgraded me to a king room from a double at no extra charge so was impressed with their customer service.

    Stayed in October 2024

  • Reviewed: 2 September 2024

    6.0
    It is okay to stay if there was no urine smelling.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Smelled urine on 2nd floor when elevator was opened and on front of my door's room and as well as a little in my room.

    Good location & looks safe

    Stayed in September 2024

  • Reviewed: 2 August 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They said they were preparing for renovations so our room did not have a mini fridge as noted on the description, just seemed random that everything else was intact but that. It felt much more like a budget hotel than the pictures advertised.

    Great location & friendly staff

    Stayed in July 2024

  • Reviewed: 8 July 2024

    6.0
    It was ALRIGHT
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Front staff was a bit rude. It was some guy. We had gotten there by 145 close to 2pm from a long 15hr drive from Florida. I called first and asked are our rooms available to check in right now. He stated yes but when we got there only 1 of the 3 rooms was available. So we all just waited. Because i didnt want my card charged 3 times i just wanted it charged the full total but no. Housekeeping went into our room twice. That morning they knocked on the door and we said we only need towels. They gave us towels and moved on to the next room but upon our return after leaving we noticed they still came in and restocked the towels again although we hadnt used them. They fixed our beds and threw out stuff that wasnt trash and nor was it sitting near the trash cans. Language issue because they only spoke Spanish so we had to figure out how to talk to them. Breakfast was cold so we had to find breakfast each day.

    Rooms were okay.

    Stayed in July 2024

  • Reviewed: 13 June 2024

    8.0
    Good value for the price
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 9 nights
    • Submitted via mobile

    Location a bit remote, you will need a car or Uber.

    Well-maintained, clean property. Front desk (Nathan) among others provides excellent attention! Cleaning staff, attentive and friendly. This is a well-managed property.

    Stayed in June 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Could us some update

    Location was good for us

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Na

    Room was nice. Ac didn't cool enough for us.

    Stayed in May 2024

  • Reviewed: 26 March 2024

    7.0
    I didn't spend a couple months there because it wasn't nice
    • Business trip
    • Solo traveller
    • Double Room with Roll-In Shower - Mobility Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Everything was great. No complaints

    Stayed in February 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The eggs were a little dry and potatoes were a a little to over seasoned

    The cleanliness was fabulous! Everything was great, lots of restaurants within walking distance!

    Stayed in March 2024

  • Reviewed: 18 February 2024

    7.0
    Addison Sure Stay use to be the Hampton and we had stayed there as the Hampton Amenities are differ
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    No Toilet paper..we used the Tissue Box ..had less than a half roll up on arrival and no extra roll in bathroom Room was very small and pillows were small Bedding quilts moved around when you slept They took a deposit of 100 and upon check out I was going to pay balance with a different card and was told I had a Zero Balance so they took it all on the same card ..also they don't take cash A tour bus load came in late and the hallways were noisy so we could hear doors slamming shut all night and yelling in the hallways We didnt sleep that night if the funeral so we got up early and checked out I didn't see food set out for early risers as it was suppose to be breakfast also ... Usually there is a table with 2 chairs to sit and eat or whatever and missed that too

    Convince to location to family We came in for a family funeral and was able to check in a little early to allow us to unpack and make room to go to airport to pick up another family member

    Stayed in February 2024

Showing 1 – 25

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