Reviews of Hampton Inn Grand Rapids/North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
500 Center Drive Northwest, Grand Rapids, MI 49544, United States
#36 of 64 hotels in Grand Rapids
Guests' ChoiceReview Score
Based on 140 hotel reviews
7.8Score breakdown
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Cleanliness
8.8
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Comfort
8.7
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Location
8.8
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Facilities
8.2
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Staff
8.7
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Value for money
8.0
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Free Wifi
5.8
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Reviewed: March 30, 2025
Madison
United States1 review7.0Good- • Couple
- • Deluxe King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The heater was broken and extremely loud. The bathrooms were not clean either.
Stayed in March 2025
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Reviewed: March 17, 2025
Richard
United States21 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Travelers with friends
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Came in on Friday, pool was COLD !! Grandkids could hardly swim. Staff took care of it, Saturday nice and warm
Staff was excellent, room was great !
Stayed in March 2025
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Reviewed: March 17, 2025
Kaila
United States1 review7.0“Great staff that did what they could to make our stay as comfortable as possible!”- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I had a room full of children that were apparently making phone calls costing me about $40 in interstate calls however they would not provide any phone statements showing out of state calls. I needed this to make sure they weren’t making any prank/inappropriate calls, as they told me they were calling their parents (who live in state). I just wish I could have been provided a record of some sort.
It was clean, breakfast was good staff was excellent.
Stayed in March 2025
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Reviewed: February 23, 2025
Miki
United States4 Reviews9.0“Awesome staff”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff Tia was awesome. She gave me a different room when my neighbor was very loud and i couldn't sleep. The room was updated and clean. The breakfast options were awesome.
Stayed in February 2025
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Reviewed: February 22, 2025
Dawn
United States9 Reviews8.0“Good location, lots of things around and close to Downtown Grand Rapids”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Have more hot options ( maybe plain eggs)
The breakfast hot options were not super appealing.
Stayed in February 2025
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Reviewed: February 17, 2025
Jodi
United States3 Reviews1 helpful vote8.0“Excellent Staff, Choice Location”- • Couple
- • Deluxe King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I had a hard time figuring out the thermostat. Also, I wish I had brought my own pillow. I need support. (Yes, I am middle aged 😉)
Staff was above and beyond expectations. They were friendly, helpful, and willing to chat with us. In other words, they exemplify hospitality.
Stayed in February 2025
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Reviewed: February 7, 2025
James
United States2 Reviews9.0“Good”- • Business trip
- • Group
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
Did not eat breakfast
Stayed in February 2025
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Reviewed: February 6, 2025
Elizabeth
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 1 night
We appreciated the staff's speedy response to a late night disturbance and that they were able to eventually resolve the issue.
Stayed in February 2025
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Reviewed: January 15, 2025
Amelia
United States6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No hot tub
Very clean place great environment
Stayed in January 2025
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Reviewed: November 29, 2024
Shelly
United States5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Curtains didn’t work. No hot tub.
Very friendly staff. Clean
Stayed in November 2024
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Reviewed: August 17, 2024
Pamela
United States50 Reviews2 helpful votes8.0“Short and sweet”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Price
Location
Stayed in July 2024
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Reviewed: August 14, 2024
Daniel
United States4 Reviews7.0“Not quite up to Hampton Inn standards”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Not their fault that their neighborhood isn’t its best right now - street construction and the ugly backside of a Hobby Lobby make the area look neglected. But the hotel’s dead bushes, overflowing trash bins and trash in the parking lot make it worse. On approaching the door it looks like someone spilled a Coke several days ago. Just doesn’t seem like anyone cares. Then the elevator carpet has been replaced with cheap linoleum - and it’s dirty.
front desk and the room were just fine, as expected
Stayed in August 2024
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Reviewed: August 5, 2024
Kumar
United States1 review7.0“Overall the staff was good especially Tammy , but the hotel didn’t accommodate like what it says. I ended up driving to”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was horrible, there was literally nothing when we were there for breakfast it was 9:30 am , and the breakfast time for Sunday was 7:00 -10:00 am
Very nice location and staff , I believe Tammy was the Manager when we checked in the hotel, she was so kind and courteous,
Stayed in August 2024
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Reviewed: July 23, 2024
Debrah
United States4 Reviews8.0“Workers very friendly happy with my stay”- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Came down for breakfast 8am didn't have much left. Refilled about 20 min later. Sunday morning coffee was empty. We didn't wait around for fill.
Front desk ladies very helpful. Answered questions about how to get around GR. So thankful
Stayed in June 2024
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Reviewed: July 23, 2024
Smith
United States19 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Location is not the greatest
Roomwas very clean
Stayed in July 2024
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Reviewed: May 19, 2024
Kristie
United States4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Brittany at the front desk was friendly and very helpful
Stayed in May 2024
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Reviewed: February 25, 2024
Maureen
United States22 Reviews1 helpful vote9.0“Great place to stay!!”- • Leisure trip
- • Group
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Couldn't get a late check out (but we called very last minute)
The staff was friendly and helpful. Beds were Very comfy!!
Stayed in February 2024
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Reviewed: February 20, 2024
Heidi
United States9 Reviews7.0“The stay was diappointing, we won’t be staying at Hampton Inn for the purpose of family weekend getaways.”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We had previously been staying at the Courtyard Inn behind Hampton, we had an unfortunate stay the last time and decided to spend the few extra dollars and stay here. My fiancee and I have stayed a couple times now and love it. However, the last stay we brought our granddaughter for a weekend “adventure”. The pool was so cold the kids were blue. I feel that when a main attraction for the hotel and for the price of the room , the facilities should be functioning properly or the room rate should be adjusted for a hotel without a pool.
The location and the room was perfect.
Stayed in December 2023
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Reviewed: December 27, 2023
Gerardo
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Well the pool was being maintenance, thats was the whole trip to spend int the pool but we couldn't but still enjoy our stay
We had everything close by like the lobby view when I had my breakfast
Stayed in December 2023
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Reviewed: October 3, 2023
Marcia
United States9 Reviews1 helpful vote8.0“Renovations done on the room help give better impression of hotel trying to update”- • Leisure trip
- • Couple
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Elevator old slow
Location
Stayed in October 2023
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Reviewed: August 28, 2023
Marisa
United States27 Reviews2 helpful votes7.0“Good place to bring your family it’s friendly and welcoming for people and pets.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed and Study - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The fact that they were renovating kept the place dusty, the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces, and no microwave inside the rooms.
It was close to retail stores, restaurants, and gas station. I also liked the comfy beds, breakfast, and the staff was friendly and welcoming.
Stayed in August 2023
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Reviewed: August 15, 2023
Liz
United States11 Reviews8.0“Nice location, friendly staff, would stay again”- • Leisure trip
- • Group
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
No exhaust fan in the bathroom made for a very steamy room, and nothing would dry.
The staff at the front desk were outstanding and very attentive!
Stayed in August 2023
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Reviewed: August 15, 2023
Sara
United States2 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was just okay.
The comfort of the beds, tye staff was great.
Stayed in August 2023
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Reviewed: August 2, 2023
Kai
United States22 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Under Remodeling . we lost a bag of fruit and didn’t get called about
Stayed in July 2023
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