1021 Hospitality Lane, Jacksonville, FL 32225, United States of America
#53 of 168 hotels in Jacksonville
Guests' ChoiceBased on 328 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.3
Staff
8.8
Value for money
8.0
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End of dialog contentReviewed: May 17, 2024
Jason
United States of AmericaRoom could have been cleaner
Convenient to concert
Stayed in May 2024
Reviewed: May 15, 2024
Crystal
United States of AmericaWe always enjoy our stay ❤️ staff is nice,rooms are clean&breakfast is always delicious 😋
Stayed in May 2024
Reviewed: May 4, 2024
Ralna
United States of AmericaThe first room given to us was not clean! The receptionist had to come up for herself to see it, and then she very quickly removed us from that room to another room. I forgot her name, but she's great!
This is a great value hotel. The beds were so comfortable. Hot water was plentiful. The room was a good size. The customer service at the front desk was AWESOME! Very quick to solve any issues. The breakfast is one of the best. No bacon, though!
Stayed in April 2024
Reviewed: May 1, 2024
Gareth
United KingdomGreat room, did not explore all facilities. Friendly staff.
Stayed in April 2024
Reviewed: April 26, 2024
Jean
United States of AmericaThe room smelled like wet dog. They need to replace the carpeting with different flooring next to the bed. The pool was dirty. No hot tub.
The breakfast was very good. We wished they had bacon still.
Stayed in March 2024
Reviewed: March 22, 2024
Stan
United States of AmericaFix the frame for the barn door at the bathroom so it locks.
Breakfast was very good. We arrived early and the young lady at the front desk was amazing.
Stayed in March 2024
Reviewed: October 9, 2023
Jordan
United States of AmericaBooking said one price and they charged me a higher price.
It was clean and had a free breakfast
Stayed in October 2023
Reviewed: August 15, 2023
3
United States of Americaice maker on 5th floor was down and the A/C on the 5th floor hall was not working (but sure its fixed now) **most important our room was cool and comfortable.
Visiting daughter at JU made this excellent location with walking distance to restaurants and quick highway access
Stayed in August 2023
Reviewed: May 10, 2023
Richard
United States of AmericaMy room (520) could have used a refresh, it looked tired and the bathroom was in need of a painting.
Breakfast was good, it had a nice variety each morning of my stay.
Stayed in May 2023
Reviewed: April 13, 2023
Kristi
United States of AmericaWet towels were left in our room from previous guests. Hair in the shower Feathers coming out of pillow with hole in it. When I complained about towels and hair in shower, no one reacted with making it right.
Staff was friendly
Stayed in April 2023
Reviewed: March 27, 2023
Gudgeir
IcelandBreakfast and the bed was good.
Stayed in March 2023
Reviewed: February 28, 2023
Derrick
United States of AmericaNothings
Convenient to shopping and restaurants
Stayed in February 2023
Reviewed: November 11, 2022
Steve
United States of Americasame as above
very up to date! very clean! easy to locate!!
Stayed in November 2022
Reviewed: August 22, 2022
Alecia
United States of Americano complaints
clean
Stayed in August 2022
Reviewed: July 27, 2022
Greg
United States of AmericaBreakfast needs updating.
Hotel was clean and staff was friendly.
Stayed in July 2022
Reviewed: July 24, 2022
Dennis
United States of AmericaNothing
Good location near bypass. Clean and beds were comfortable
Stayed in July 2022
Reviewed: June 17, 2022
Ronald
United States of AmericaRoom could have been cleaner. Seemed like floor was not vacumed.
Great breakfast
Stayed in June 2022
Reviewed: June 12, 2022
Stanley
United States of AmericaTv did not work the first nite and the room could be uodated
Breakfast was really good. Staff is excellent and very attentive.
Stayed in May 2022
Reviewed: June 11, 2022
Jamie
United States of Americawifi was not available
great selection of food for breakfast
Stayed in June 2022
Reviewed: June 10, 2022
Shauna-lee
United States of AmericaI liked everything about it.
close to the cruise port
Stayed in April 2022
Reviewed: May 28, 2022
Eileen
United States of AmericaThe thing I didn't like was the 4 men sitting outside the entrance ( on property grounds) with cases of beer, smoking and drinking. We left the hotel to go to dinner at Ruby Tuesday at 8pm which is within a very short walking distance and when we returned it was dark out, the 4 men were still hanging out drinking, smoking and loud, right at the entrance. They did say something to us, but we ignored while we had to walk by to enter the hotel. I I did not feel safe walking past them. In fact hotel locks the front doors which put a red flag in my mind. The Hotel should do something about this...guest should not feel unsafe entering or exiting the hotel.
The room was clean, beds were comfortable, staff was helpful, professional, good selection for free breakfast, food was fresh, coffee was good, lobby was clean, pet friendly and has a pool ( which we didn't use).
Stayed in May 2022
Reviewed: May 13, 2022
Michael
United States of AmericaDid not know that the rooms were not cleaned daily unless requested. The shower lacked shelf space and the toilet paper was something you would expect at a lower class hotel. Extremely cheap.
The free breakfast was a plus and the location was great.
Stayed in May 2022
Reviewed: May 10, 2022
Tesa
United States of AmericaGreat
Stayed in May 2022
Reviewed: April 27, 2022
Patricia
United States of Americathe only thing was it was so cold from air conditioning
very nice property and good location
Stayed in April 2022
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