Reviews of Comfort Inn Laurel - Fort Meade 3 stars
7900 Braygreen Road, Laurel, MD 20707, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe front desk staff exhibits a lack of professionalism and courtesy, and the lobby is unclean and poorly maintained. It does not resemble a hotel atmosphere; instead, it feels more like a garage.
The customer service at this hotel is unacceptable. The staff member I encountered was unprofessional and dismissive. Instead of addressing my questions, he laughed and made light of the situation, which understandably upset my adult children. My older son confronted him, asking why he was making fun of me, but the staff member had no response. I had booked a double bed, and despite providing proof of my reservation, he initially claimed they didn’t have one available. Eventually, he said he found one, but the next day, housekeeping knocked on my door, disregarding my privacy sign. They insisted I was on the checkout list, trying to rush me out of the hotel. Feeling pressured to leave, my kids suggested we find another place to stay. Ultimately, we were glad to move on, as we discovered a beautiful hotel with excellent customer service. After this experience, I will never return to this location, and neither will my family.
We apologize for any inconvenience you may have encountered and sincerely appreciate you bringing this to our attention. We take all feedback seriously, as it helps us improve our customer service and provide a better experience for our guests
We apologize for any inconvenience you may have encountered and sincerely appreciate you bringing this to our attention. We take all feedback seriously, as it helps us improve our customer service and provide a better experience for our gue… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewƁreakfast was good ; suggestion to add one more potato item like hash brown, mash potato, fried etc; very convenient location; availability of coffee all the time
It takes time to connect to the front desk
Thank you for taken the time to write a review.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewStaff were friendly! Allowed pets and made our stay convenient for work.
The room smelled like smoke.
Thank you for the feedback.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewQuiet and comfortable slept good Tv wasn’t working it was quickly repaired
The a/c unit made loud noise when on woke me up a lot had to turn tv up when a/c was on
Thank you for your feedback about the AC unit. We use comments like yours to improve our team's performance and service.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location and customer service was excellent
Environment and location
Thank you for your feedback.
Reviewed: 26 July 2025 · Stayed in April 2025
Verified reviewReviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewit worked out with my plan, location, condition, price, and service.
Side doors need to be repaired
Thank you for your feedback.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe location was very convenient staff was very friendly.
The bathroom could have been cleaner. Stayed 3 days two nights housekeeping didnt come check if anything else was needed.
Thank you your feedback.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThey helped my child wife very well.
Thank you for your review. It was our pleasure to assist your family during your stay with us. We look forward to welcoming you back to our hotel in the near future! General Manager Michelle
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThey lied about the deposit!!!!
I’d like to apologize for any inconvenience caused by the miscommunication regarding the deposit. Please note that it is only an authorization held for incidentals and not an actual charge. We appreciate your understanding.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNice location and clam
Could have back up power
Thank you for taking the time to write this review. We're glad to hear that you found the hotel to be calm and relaxing. We also want to sincerely apologize for the inconvenience caused by the power outage during the storm. We appreciate your understanding and hope to welcome you back soon under better circumstances.
Thank you for taking the time to write this review. We're glad to hear that you found the hotel to be calm and relaxing. We also want to sincerely apologize for the inconvenience caused by the power outage during the storm. We appreciat… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewI like the location, TV channels, the tub and the price. Just keep in mind you sorta get you pay for.
The on duty staff member at the front desk must’ve fallen asleep. I had to wait 20 minutes to check in and only came out after pounding on the door. This was only at 7pm. The arm lock on the door was missing, hair on the towels, and we could hear the water draining from the room above us. This property has gone downhill since my last stay less than a year ago.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced at the front desk.
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewStaff was helpful. The place was clean. Breakfast was good
Location was a bit obscure
Thank you for your kind feedback about our staff and hotel. We're delighted to know you had a positive experience.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewAmple parking.
Everything! There was not one aspect of the stay that was pleasant. Terrible hotel and experience.
Thank you for taking the time to leave a review. We value your feedback and appreciate you sharing any issues you encountered—it helps us better understand where we can improve and how we can better train our team."
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewI booked for 2 queen bed room but booking.com communicated it as single king bed room. I felt cheated !!
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the booking. We appreciate you bringing this to our attention.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewWell maintained, friendly staff, large rooms, and comfortable bed.
Bathtub had a soft floor may want to have it checked
Thank you for taking the time to leave feedback