No one cleans the stairwell theres a cup of apple juice and broken down cigars that's been sitting there my last 2 visits

Very nice staff and bed is soft

Stayed in August 2025

My hot water was cold

Nice location

Stayed in June 2025

For one didnt have hot water when we took showers Had to wait to check in at 3pm because front desk said supervisor had check rooms. This is 3pm there was plenty people checking in at 3pm had to wait Told staff about not having hot water in our shower i went though booking.com told them and they reached out to front desk twice wouldn't pick phone up. Not happy we traveled 3 hours away for a death in family. In Addition TV didnt work on most all channels very annoying

Nothing not happy

Stayed in May 2025

This review has been hidden because it doesn't meet our guidelines.

The toilet ran all the time.

The breakfast was very good! The attendant at breakfast was very polite and friendly!

Stayed in April 2025

Stay before a medical procedure. Staff was great. Bathroom needs updating, specifically the tub and commode. Carpet was stained and furniture dated.

Stayed in April 2025

N/A

Stayed in March 2025

First room they gave us smelled of sewer when we walked in. No obvious cause. The gave us another room and it was fine. When we stayed on our return trip on March 18th, facilities were fine, facility is obviously older and in need of an update. big hole in hallway wall was covered with black plastic - looked like someone may have accidentally rammed it with luggage cart. Young man at front desk was nice, friendly.

The breakfast was ok, but breakfast at the Ark Encounter locations in Williamstown was much better.

Stayed in March 2025

It was close to hospital

Stayed in March 2025

First room had sewage odor, moved to another room. Return trip the following week no issues. It’s an older property but it meets the need.

Convenient to freeway. Chose it because breakfast was included in price.

Stayed in March 2025

Room had a very wet carpet outside the bathroom next day while we were away water was person extracted water into bathtub left it very dirty, room not cleaned before we returned . Then no room to change for us when we returned, no housekeeping, after a lot of angst and call to the manager another room was made available to us after we threatened to stay in the room and clean it ourselves and not pay the Night

Proximity and price breakfast coffee.

Stayed in February 2025

There was no sodas/drinks to buy at front desk. No lotion bottles in guest rooms. No microwaves in guest rooms. Some channels didn’t work on tv in guest rooms.

The location

Stayed in December 2024

I had called early because I was coming to town for a funeral and when I got there my room wasn’t ready! I had to wait on housekeeping to clean my room and she literally had just started when I went to the room. So of course I was late for the viewing of the service.

The housekeeper! She constantly apologized.

Stayed in December 2024

No microwave or mini fridge in room

Location near family and room clean

Stayed in November 2024

No problem with the property. As for the room, Room 203, when we took a shower we had to put a towel down because water was running out on the floor even though the shower door was closed. Check in was at 3 pm, had to wait 30 mins before our room was ready.

Close to eating areas and a hospital

Stayed in December 2024

Luke warm shower, one channel on the TV bed had a sagging in the mattress woke up in pain. This hotel needs upgrades

Location

Stayed in November 2024

Elevators were rotted inside. Bed sheets had hair all over them. Someone look like the wrote on them also .Hotel smelled like an ashtray. Hallways was hot like the air wasn’t working. Water from Bathroom sink faucet was leaking all over counter when you turned water on to use it.

Breakfast was good.

Stayed in September 2024

The front desk informed us that breakfast was served from 6-9. They should have clarified that the cook closes the kitchen at 8;30 but the dining room is open until 9. The elevator floor was trashy. Our bedroom was fair, but not great. Shower dispensers neeed to be refilled. Overall quality was much lower than Hampton Suites and Inn. Maybe that's the difference?? Hampton Suites and Inn are nice, but Hampton Inn is a step or two down from the Suites?

Keshia, the cook in the kitchen was very kind in restarting the kitchen to cook eggs for me. Very friendly and thoughtful.

Stayed in September 2024

The mattress needed an upgrade. The longer you layed on it the worse it got this time. The first two times we stayed here this month the mattresses were comfortable but there were other issues such as cleanliness the first night and noisy air conditioner the second time.

Our third stay in a month's time due to medical procedure; Room was clean this time and the air conditioner did not sound like it was going to kick the bucket at any moment this time. Each stay was in a different room.

Stayed in September 2024

9-12-24 The air Conditioner was off in the room when we first checked in. When we had unpacked and got ready for bed, we discovered why the air conditioner was off...it sounded as though it was about to explode...we had an early appointment, so it was too late to change rooms. The previous week 9-5-24 when we stayed for the first appointment the bed had lots of leg hairs on the sheets.....didn't look like they had been changed: only made the bed. So, we asked to be moved to another room and then that room had two rips in the sheets; just accepted that room and slept well. If we have any more appointments, we will be looking for another hotel close to the medical center. It's hard enough to sleep before a procedure, but when the air conditioner rattles all night, it makes it even harder to sleep.

LOCATION! Had a medical procedure the next day and needed to be closer to facilitate appointment time.

Stayed in September 2024

Hairs on the bedsheets in the room we checked into. We asked to be located in another room the sheets in that room had rips in them.

Convenient location

Stayed in September 2024

No refrigerate and microwave. need deposited for accidental.

Stayed in September 2024

The hold is still pending on my bank account. I have not received the email receipt. The floor in the elevator was a mess during my stay. There was no hair dryer in my room.

Stayed in August 2024

Commode overflow had to change rooms 2nd room was not as nice as 1st room

Great breakfast, great location because I had surgery at Baptist Hospital east had to stay the night in Memphis

Stayed in August 2024