next to the interstate. a little noisy

very clean and in good condition

Stayed in June 2023

We had a wonderful experience at the Hampton In New Albany. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old town charm; it had an extra security at the front doors and large parking lot. Breakfast is very good, and breakfast area is exceptionally clean . Cofee is provided all day long. The room was wonderful, spacey and clean, confortable beds. Overall we liked the cleanless of the hotel. The location is very close to downtown New Albany.

Stayed in May 2023

I booked three rooms using Priceline. I picked three rooms that were Queen Room with Two Queen Beds. When checking into the hotel, the lady told us that one of our rooms was changed to a king room. We decided we could make that work, but then as we went to the rooms all of them were king rooms. We ended up having to pay another $395.86 for another hotel room for two nights. She told me that we are to not book through Priceline because you do not get the rooms you want. She said she had given our rooms away to other guests. I called Priceline (booking.com) to talk to customer service. The same lady then told the Booking.com man that their system was new and lost our rooms for us. So, she was lying to someone. I have been using Priceline for 13 years and I have never had this problem. The rudeness of her was unbelievable and I do not like being lied too. It was not a good experience with Hampton, which is a hotel I liked to use. If you are not going to stand by Priceline, then do not have a contract with their service. I was refunded $52.54 but that is nothing to the extra $395.86 we had to spend because they did not provide what we purchased. We were there for Nationals Archery, so it was a sport related trip that ended up costing the group more.

Breakfast was okay.

Stayed in May 2023

Room was little lacking on space Seemed cramped

Good selection, food was hot, fresh

Stayed in April 2023

Ran out of lids for the coffee cups. 😂 Sausage wasn't cooked enough.

Staff was friendly. Nice rooms.

Stayed in October 2022

Can't think of anything

Ashley who checked me was very knowledgeable and helpful.

Stayed in November 2022

Breakfast was great and Matthew was very friendly and personable

Stayed in September 2022

No air conditioning in the elevator. The floor in the bathroom was really dirty, the white towels if rubbed on the floor would be black. Poor lighting in the room, small room size, dirty chair in the room. Breakfast was fair

The staff was super friendly

Stayed in July 2022

Checked in at 2am, got to our room and they hadn’t cleaned the room, had to go back and get another room. Took 20 minutes to get us another room. No apology from the staff. Next morning no hot breakfast for us, no eggs or potatoes, we left hungry.

There was no food left, only one staff to do all the cooking and cleaning. She stated she had only been on the job 4 days. We left hungry.

Stayed in July 2022

Didn’t eat the breakfast

Stayed in June 2022

The pool wasn't open

Best hotel ever

Stayed in June 2022

Towel hooks closer to shower in bathroom. Beds needed shelves and plugs on both sides. What about some sort of fold down shelf with a gooseneck light? Even a small shelf to set a phone on would have been helpful. Also, changing the plug in the bathroom to one that had a built in night light would be amazing.

Room was clean, staff was extremely friendly and helpful. The bathroom could have used towel hooks closer to the shower, but that is common with all hotel rooms. The hotel was easy to get to and had plenty of restaurants in the area and was close to the hospital. Loved the raised edge above the sink.

Stayed in May 2022

Can’t think of anything

Clean room, great bed, nice shower

Stayed in May 2022

Room had a odor to it. No remote for tv. Bathroom wasn’t fully cleaned. Beds uncomfortable. Not impressed

Stayed in May 2022

Everything

Stayed in April 2022

I don't have any reason to not like the property.

Very convenient and comfortable. Staff was excellent

Stayed in April 2022

Very clean Property and friendly, helpful Staff. Beautiful room & lobby. We loved it. A very good value.

Stayed in April 2022

They filled all the rooms and did not honor our booking despite having our confirmation number.

Stayed in March 2022

Our room wasn’t cleaned properly. Sticky spills on desk and dresser. Microwave was dirty on inside. Extra pillow and blanket in closet was covered in mold.

The staff was very friendly.

Stayed in March 2022

The bed was comfortable. Room was clean Breakfast was terrible. Microwave turkey sausage links and eggs were runny. Awful The coffee was empty except for decaf Milk was empty. Won’t stay again. Next time I’ll stay at Fairfield for less money and just eat gas station food.

Stayed in February 2022

The room was nice and bed was comfortable.

Stayed in February 2022

Not clean, pricey, no one cleaned the room for 5 days and the garbage was smelling.

Good Breakfast and spacious room. Convenient location of the hotel.

Stayed in February 2022

Modern room, hot breakfast, friendly staff

Stayed in January 2022

the staff. they could not find my booking and told me they had no rooms and I was just going to be stuck with no help from them. luckily they finally found it.

nothing special but it’s a quite location

Stayed in January 2022

The bathroom in my room was not as clean as it should have been. There was hair still in the shower and on the vanity. I also ran out of toilet paper. There was not an extra roll in the room either.

The staff was friendly and the common areas very clean. The breakfast was good for hotel breakfast. This was a great pick for the wedding that we were attending.

Stayed in December 2021