Reviews of Holiday Inn Express Olean by IHG 3 stars
101 Main Street, Olean, NY 14760, United States
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location and the bed was comfy.
No soap, doors wouldn’t open either out being kicked. Emergency exit door was broken. Water damage on the walls. Crack in the wall. Very rundown and poor condition.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewQuiet, comfy room. The breakfast was above par, with a very friendly attendant.
Coffee could have been stronger.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewStaff was so friendly!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery clean and comfortable
Breakfast could have been better. Eggs were cold and not much variety unless you really love biscuits and gravy
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNothing special. Breakfast was pretty good.
Mattress was awful. Way too soft. Center had a deep trough. I had back spasms all day long after sleeping on it
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewConvenience. Pool area, staff
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewBed was very comfortable
N/a
Dear Lorna, Thank you for your kind words! We're delighted to hear that you found the bed very comfortable and had a restful stay with us. Your comfort is our top priority, and feedback like yours truly means a lot to our team. We look forward to welcoming you back again soon! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Lorna, Thank you for your kind words! We're delighted to hear that you found the bed very comfortable and had a restful stay with us. Your comfort is our top priority, and feedback like yours truly means a lot to our team. We loo… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewCustomer service , pool, fitness center, 24/7 complimentary hot drinks
Breakfast could be better quality , hot water late in evening is not that hot anymore . Room 118 bathroom tub enamel is cracked in multiple places and might cause injuries for young children and elderly. The sofa bed was not cleaned. All sorts of crumbs left on the made up bed and it was not comfortable
Dear Sheila, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our customer service, pool, fitness center, and the 24/7 complimentary hot drinks — we’re glad those amenities added to your stay. We sincerely apologize for the issues you experienced, particularly with the bathroom tub in Room 118 and the condition of the sofa bed. Your concerns about cleanliness and safety are taken very seriously, and we’ve already shared your comments with our housekeeping and maintenance teams for immediate follow-up. Additionally, we’ll review the consistency of our hot water supply to ensure better reliability in the evenings. We appreciate your honest input, as it helps us improve. We hope you’ll consider giving us another chance to provide you with a more comfortable and seamless stay. Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Sheila, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our customer service, pool, fitness center, and the 24/7 complimentary hot drinks — we’re glad those amenities added to your stay.… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe staff was very friendly, check-in was quick and easy. The breakfast was really good with a variety of food: scrambled eggs, sausage, bacon, pancakes, cereal, yogurt,etc. The hotel has that old aspect and smells as we enter but the room was comfortable and we needed a room to crash for the night so it did its purpose.
The hotel smelled and the room would need a cleaning, a fresh smell...
Dear Ana, Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly, the check-in process smooth, and that you enjoyed our breakfast selection — we work hard to offer a variety that suits all tastes. We also appreciate your honest feedback regarding the smell and the condition of the room. We're sorry that aspect did not meet expectations, and we’ve shared your comments with our housekeeping team to ensure improvements are made. Your comfort is very important to us, and we’re always striving to create a fresher, more welcoming environment for our guests. We hope you'll consider staying with us again, and give us another opportunity to provide a better experience. Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Ana, Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly, the check-in process smooth, and that you enjoyed our breakfast selection — we work hard to offer a variety that su… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe staff was friendly and very understanding. I forgot a whole toiletry bag and they had everything I needed and dint charge me for it..they also made my kids feel special. Every time they walked into not the lobby they were greeted with smiles and hellos.
That my time was so short there
Dear Intisar, Thank you so much for your wonderful review! We're delighted to hear that our team could assist you when you forgot your toiletry bag — we’re always happy to help make our guests’ stays as comfortable as possible. It’s especially heartwarming to know your children felt welcomed and special during their time with us. We’re sorry your stay was so short, but we truly hope to have the pleasure of welcoming you and your family back for a longer visit soon! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Intisar, Thank you so much for your wonderful review! We're delighted to hear that our team could assist you when you forgot your toiletry bag — we’re always happy to help make our guests’ stays as comfortable as possible. It’s es… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewGreat breakfast, and very nice staff.
Dear Paul, Thank you for your lovely feedback! We're so pleased to hear you enjoyed the breakfast and had a positive experience with our staff. Your kind words mean a lot to us. We hope to welcome you back again soon! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Paul, Thank you for your lovely feedback! We're so pleased to hear you enjoyed the breakfast and had a positive experience with our staff. Your kind words mean a lot to us. We hope to welcome you back again soon! Warm Regards, Va… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewBreakfast was good, pool was nice
Parking, wasted space for EV parking that no one used. Had to park out back
Dear Mario. Thank you for your feedback! We’re glad to hear that you enjoyed the breakfast and the pool during your stay. We apologize for the inconvenience with parking, especially when you had to park out back. We understand how frustrating it can be when spaces are not being utilized efficiently, and we’ll look into better managing the EV parking spaces to ensure that guests have access to more convenient spots. We truly appreciate you bringing this to our attention, and we hope to make your next stay even more enjoyable. Thanks again for sharing your experience! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Mario. Thank you for your feedback! We’re glad to hear that you enjoyed the breakfast and the pool during your stay. We apologize for the inconvenience with parking, especially when you had to park out back. We understand how frustra… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewAmazing breakfast and staff was amazing excellent food
Dear Frank, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the breakfast and that our staff made such a positive impact on your stay. We take great pride in providing excellent service and delicious food, and it’s fantastic to know you had a great experience. We hope to welcome you back soon for another amazing stay! Thanks again for sharing your kind words! Warm Regards, Vaishnavi Shinde Guest Experiences Manager
Dear Frank, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the breakfast and that our staff made such a positive impact on your stay. We take great pride in providing excellent service and delici… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified review