Reviews of Hampton Inn Rochester - Irondequoit 3 stars
1323 East Ridge Road, Rochester, NY 14621, United States
Loading
Guests also reviewed these properties:
Dubai, United Arab Emirates
Crewe, United Kingdom
North Battleford, Canada
Yiwu, China
Marina di Pietrasanta, Italy
Saas-Fee, Switzerland
Bagan, Myanmar
Pontypridd, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCentrally located for our needs
A little mold in the shower
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewthe pool
Refrigerator and bathtub was dirty
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewClean and very well taken care of .
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewDecent location, decent breakfast and breakfast hrs., facilities stayed open late.
We had small sugar ants in our room and were only given a half roll of toliet paper, not received the promised other roll
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast bar limited
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewConvenient location.
Toilet didn’t flush properly from the start then wouldn’t flush at all. Room was not serviced at all the 2nd day. Reason given was they were out of clean towels. So they just didn’t do anything. Air conditioner was just cool enough to make it more comfortable. Definitely not cool enough.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe Pool
More Grass areas for Pets
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewDidn’t hear anyone in other rooms. Great breakfast. Great staff.
Was told they needed $150 deposit on a card upon arrival. Was not aware of this at all. Should be made aware to the guests prior to booking
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewOk
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewI liked the location which is close to the RGHospital as I have a business there. Probably the only reason I booked this
1. Paper plates for breakfast 2. Not a lot of options for breakfast. 3. No complementary water on the king room 4. Thin paper tissues 5. Why is it so dim on the room itself? Only 3 small lamps?! 6. Free teas and coffee but no creamer?!? 7. The airconwas a bit too loud and kept me up
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewRoom was nice 👌
Pool was ice cold 🧊 ❄️
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewHotel agreed to change our room after the room assigned was found in poor cony
Room was not clean, noisy refrigerator and AC unit. Had to keep asking for clean towels and toiletries were not replaced
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe service staff were nice and accommodating.
The AC needed fixing and we had to change rooms where AC needed to be fixed again. My key card didn’t work one morning and I was locked out of my room. Not much of a Deaf friendly space to try and get families in case of an emergency.
Thank you Lorie, for your feedback. We here love all good and bad feedback as it helps us to make sure each of our guest is satisfied
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewMUCH IMPROVED
Thank you Richard for your feedback!
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewHe guy at check in was friendly
Smell, dirty, old carpets, sticky floors, not enough towels, shower head pulled from wall, old paint peeling
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewClean
Side door out of building didn’t work
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe room was exceedingly dark, only 2 lamps, no overhead lighting. The pool was so over-chlorinated that it burned our eyes immediately upon entering the pool area and we couldn't stay longer than 15 minutes. The pool was so cloudy you could barely see your feet, very disappointing.
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewIt was what I expected, coffee was lukewarm warm
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewRoom was clean and well taken care of. Staff was very friendly and polite. Overall great stay!
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe fridge broke so all of our things in it spoiled. The beds were not comfortable. The hooks in the room were falling off the walls.