Au contraire to my previous stays at this Hampton Inn, it was a disappointing experience. Never had I gotten this kind of room before. I was used to the renovated rooms, this one must have been an older one, judging from the bathroom. Had a reservation for 4 people, but only towels/toiletries for 2 were provided. When I requested more towels, they made me come downstairs to the front desk. Also, the sofa bed wasn't prepared. After I tried it myself without any success,, I asked the front desk for help. Housekeeping came, pulled it out, together with a completely wrinkled sheet as a cover. If this was a cheap 2 star hotel, I would not mention all this, but for this price/reputation, I clearly expect more. The location of the room was another let down: across from the elevator and ice machine. Not a lot of sleep between "pinging" and ice rattling.

This time, only the convenient location was a plus

Stayed in October 2021

Two key shortcomings. None of the staff were fully masked. They either covered mouth only or had no mask. I saw housekeepers in the hall and enter rooms not wearing a mask. When I made the reservation the website clearly said masks were required inside public spaces. I would not have booked if I had known this property essentially was managed as if the pandemic was over. The fire alarm went off at 5:00 am. After 15 minutes no one came outside to inform the guests what was happening and no fire truck had arrived - because at no time had staff called the fire department. Instead a large group of guests gathered tightly in the lobby unmasked. After 20 minutes a staff member came out and told guests the kitchen set off the alarm and we could go back inside although the alarm was still blaring. At that time we called the fire department and had been told no one from the hotel had called. When we asked staff why the fire department hadn’t been called he said we’re all new. The fire department arrived and the alarm finally went off. We can’t believe staff don’t receive training and show proficiency on how to safely and effectively manage a fire. I would like a refund.

Stayed in October 2021

Na

All

Stayed in July 2021

The customer service is horrible. Our room 518 was horrible. There are ants and the bath room tub and sink are stopped up. House keeping was a no show and it was hard to get them to take our trash out. Never again will I come here

The customer service is horrible. Our room 518 was horrible. There are ants and the bath room tub and sink are stopped up. House keeping was a no show and it was hard to get them to take our trash out. Never again will I come here.

Stayed in August 2021

Everything!

Not freaking much!

Stayed in August 2021

More choices of a hot breakfast

Meager and disappointing

Stayed in July 2021

The staff was wonderful. Left the car lights on and came out to a dead battery. They had jumper cables we borrowed to get it started again.

Stayed in June 2021

Check in clerk was rude and lunged at me as like he waited to fight me with my wife and family present. Said they have me for a king when I ordered 2 queens, then tried to charge me more than my reservation price.

Location

Stayed in June 2021

We arrived and the rooms were not ready. Left for two hours, came back to the hotel and they did not have two queen rooms which is what we reserved. Gave us keys and one of the rooms was still being cleaned. I opened the curtains in my room and the view was an air handler! Continental breakfast with cereal and NO bowls

Housekeeping was friendly Hot water in shower

Stayed in June 2021

Tub not fixtures not work properly. Had to text and then call out for someone to come to front desk.

They over charged me. $60 more then booking.com quoted

Stayed in May 2021

Super helpful staff. I had a lot of questions from the front desk, being new, and it was great.

Stayed in April 2024

I told a lady working at the desk about how hot it was in my room and they just told me they were sorry. Not to mention my sister has asthma which made us have to go get a travel fan so we’d actually have a breeze throughout the night. Plus not to mention I booked a different room than what i was given.

I’ve always stayed at Hampton, but this was very unacceptable. The weather is already super hot outside and my room ac wouldn’t blow cold. I don’t have a single good thing to say about this particular location.

Stayed in July 2023

There are no comments available for this review

Stayed in May 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in March 2024

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Stayed in December 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in September 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in May 2023